Monday, July 21 2008
By Josh on Monday, July 21 2008, 10:54
REASON: General database maintenance
PLANNED DURATION: 30 minutes
NOTES: During this time, customers will not have access to their sites and will be presented with a holding page with a short message informing them when normal service will resume.
Friday, June 6 2008
By Josh on Friday, June 6 2008, 10:10
We are advising all our customers of the following downtime for essential maintenance. During this time all websites will be temporarily unavailable.
REASON: Upgrade of our gateway firewall
PLANNED DURATION: 1 hour
NOTES: Once the upgrade is complete, normal service will resume. We thank you in advance for your co-operation.
Friday, April 11 2008
By Walt on Friday, April 11 2008, 11:59
Time: Thursday, 17th April 2008 10 AM BST (GMT+1)
Duration: 1 hour
We will be performing an upgrade to our database layer. During this upgrade, sites will be unavailable for editing or viewing. Visitors will see a notice informing them the site is down for maintenance with the expected return time. Normal service should resume by 11 AM.
We apologise for any inconvenience.
Friday, January 25 2008
By Joe on Friday, January 25 2008, 08:32
All services should be back to normal from 10.15 GMT. We will provide further information on the cause of the outage once or network provider makes it available to us. Apologies for this service disruption.
SiteMaker services are currently due to a network outage at our datacentre affecting not just SiteMaker. Our network providers engineers are working to resolve the issue as soon as possible. We will provide updates as soon as we have them.
Thursday, November 22 2007
By Walt on Thursday, November 22 2007, 09:25
As already highlighted in our Message of the Day to all users (all site leaders will see this when logging in), our services have been taken down briefly for essential maintenance. This will be a brief period of downtime and should take no longer than 10-15 min.
The site is back up and running (9:45). If you continue to see a maintenance page then your browser will have stored a copy of that page and you will need to clear your cache (or Temporary Internet Files). Please use the Help in your web browser to find out how to clear your cache or temporary Internet files.
We thank you for your patience and understanding.
Tuesday, October 9 2007
By Joe on Tuesday, October 9 2007, 15:20
Normal service has been restored. We will follow up with our service provider and post a summary of what happened as we know more. Apologies for the loss in service during this time.
Thursday, August 9 2007
By Joe on Thursday, August 9 2007, 14:48
UDPATE: 12.32 GMT 13 August 2007: The SiteMaker network was offline for approximately 13 hours between 7pm GMT on 9 August and 8am GMT on 10 August 2007. For 24 hours following this a minority of users (approximately 6%) suffered a loss of images on their sites while files were restored from backups. By 8am GMT Saturday 11 August all files were restored and all systems and sites fully operational again, though most users had service returned 24 hours prior to this.
Monday, August 6 2007
By Joe on Monday, August 6 2007, 15:28
We've set up a new section on the blog for service notifications. Here you will find details about any planned downtime, unexpected outages and updates, and completion notes of any work on the server infrastructure. If you want to subscribe to the 'service status' RSS feed, then you will be notified whenever we publish something to this section so you can keep up to date with any issues.
Tuesday, July 24 2007
By Walt on Tuesday, July 24 2007, 10:47
As some of you will have noticed, loading speeds and access to your websites have not been optimal. This is down to continued problems that we have been encountering with our network. We are in ongoing discussions with our supplier to correct this.
We are also reconfiguring our current system to find additional speed improvements which in the short term may cause some further access or speed problems but in the long term should fix the problem outright.
This is the first time in over 5 years we have had sustained difficulties with our network and we are confident that this will be corrected shortly and permanently. All of us at SiteMaker know how important your sites are to you and your visitors and we are working as quickly and as diligently as we can to fix this.
We do apologise for the inconvenience this has caused you. We ask only for a little more patience while we resolve this problem and return our sites to a high and consistent level of access.
Thanks.
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