Moonfruit Lounge - Service status - Comments

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Walt

Walt — Wed, 03 Mar 2010 11:15:22 +0000

Hi lwe,

No we aren't suffering any problems. I've checked with our Sys Admin and all servers are running 100%, no errors reported, and our network is in good shape.

If you have further details please let us know.

Thanks - Walt

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - lwe

lwe — Fri, 26 Feb 2010 11:16:02 +0000

Hello,

I believe you are still having issues. Despite the website loading correctly occasionally, some features are failing to reload properly when editing websites. It loads without full editing features for example. I think their still may be a capacity issue possibly. I doubt I am the only user seeing this partially restored service.

Otherwise when it's working very happy with your moonfruit service!

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Walt

Walt — Thu, 14 Jan 2010 11:42:11 +0000

Hi Liam,

No, the outage lasted 50 minutes. So if you are having problems it will be something else entirely.

Have you tried accessing your site from another location? Have you tried clearing your browser's cache and reloading the browser? We have no problem viewing your site: http://liamalucien.moonfruit.com/

You might be better contacting support and letting them know what you tried, what you see (or don't see) exactly, who your ISP is, and any other relevant details you think may help.

Thanks - Walt

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - liam

liam — Tue, 12 Jan 2010 17:30:58 +0000

My website will not load!
It was fine around the th of Jan, but has not come back up since, nor the moonfruit.com site, is the service still down?

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Walt

Walt — Wed, 06 Jan 2010 11:30:36 +0000

Hi,

We know about Emrys' problem would you (r33 and Karen) mind checking your sites again, and clearing your cache if necessary.

Thanks

Walt

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - karen

karen — Wed, 06 Jan 2010 01:17:11 +0000

i still luv ya, but i need to make changes and cannot log in to the moonfruit site. hope this gets resolved.
kp

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - r33

r33 — Tue, 05 Jan 2010 22:54:27 +0000

I cannot accept any new members in my members section. The people tab keeps crashing.

I get a " RSL error 1 of 4" error # 2046.

Im not sure if this is related to the down time, the error occured just before moonfruit went down.

I sent a support ticket as well as posting here on the blog.

Please advise.

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Emrys

Emrys — Tue, 05 Jan 2010 22:27:04 +0000

I'm not convinced that everything's been resolved because forum threads on our site seem to be randomly jumbled (posts attached to completely wrong threads).

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - gtentelevision

gtentelevision — Tue, 05 Jan 2010 22:03:41 +0000

still can not access moonfruit home page is this going to be fixed soon?

RESOLVED: Service Outage 14:31 GMT 27 Nov 2009 - JJ

JJ — Mon, 30 Nov 2009 12:05:24 +0000

WHOO HOO i saw the new toolbar collapse feature first!

and the new loading bar :) - I was updating my site and next thing I know the whole thing page could not connect - reloaded and bang it was up :)

Heaps better guys!

RESOLVED: Service Outage 14:31 GMT 27 Nov 2009 - Walt

Walt — Mon, 30 Nov 2009 11:42:30 +0000

We had an outage as described above for 16 minutes. All services were returned to normal and we have had no further issues with our own system or the network.

Madison, we had two minor outages on 23rd/24th as per our posts (23 and 43 min respectively) followed by the very brief outage on the 27th. Our service was certainly not out for 2 days. In most cases once the service is back up there should be no further issues. However occasionally, some users will need to clear the cache or Temporary internet files so that the browser reloads the site again from new. As for why customers cannot access your site in Belarus - is nothing we can help with - as it sounds isolated purely to that country. If it is country specific then it may be their particular ISP, or network provider blocking our IP address though this is highly unlikely.

Gavin, we had no outages on the 29th. All services were at 100%. If we had problems we certainly would have notified customers.

Thanks

Walt

RESOLVED: Service Outage 14:31 GMT 27 Nov 2009 - Gavin

Gavin — Sun, 29 Nov 2009 22:38:15 +0000

Yet again our websites are not accessible. Intermittent fault all evening. Slow loading, then wont load, then can edit then cant edit......

THE service seems to be getting worse !

Tried to post this in forum first to see if anyone else having difficult..but you guessed it...Forum doesn't Load either.

RESOLVED: Service Outage 14:31 GMT 27 Nov 2009 - Madison Reed

Madison Reed — Fri, 27 Nov 2009 18:54:14 +0000

It's been recently brought to my attention by an individual in London, that our website on Moonfruit cannot be accessed. This has been going on for 2 days now. Also, I've had it reported for a very long time, that our site cannot be opened from Belarus locations. Here's the message the London-based individual sent to me:

Connection Interrupted

The connection to the server was reset while the page was loading.

The network link was interrupted while negotiating a connection. Please try again.

Please check on why the London based problem, and also Belarus.

Thank you,

Madison Reed

RESOLVED: Service Outage 24 November 22:09 GMT - Walt

Walt — Tue, 24 Nov 2009 23:11:05 +0000

Back on line.

iFans, I understand your frustration, we do not enjoy these outages either. We take our service delivery very seriously and we do our damned best to provide a good service. Sadly we are at times thwarted. Our current provider is a very large global provider and normally provide us with a faultless service. But we will be seeking undertakings from them that they will investigate these recent incidents and provide us with details of how they will minimise the risks of re-occurance. I can only offer our apologies for any inconvenience caused.

If any customers continue to encounter problems getting their site to come up, please do try clearing your cache just in case your browser has cached errored pages.

Thanks for your patience.

-Walt

RESOLVED: Service Outage 24 November 22:09 GMT - Angelee

Angelee — Tue, 24 Nov 2009 22:54:59 +0000

Sites are back.. i have about 8 all are working fine!

RESOLVED: Service Outage 24 November 22:09 GMT - iFans

iFans — Tue, 24 Nov 2009 22:50:15 +0000

Wait? That's all well and good and I know you can't wave a magic wand but it is damned annoying as my site prides itself on its football results service - and none of my customers can use it tonight. 10pm outage - just at the height of my midweek useage. Grrrrrrr

RESOLVED: Service Outage 24 November 22:09 GMT - 360experts

360experts — Tue, 24 Nov 2009 22:50:03 +0000

I love the site maker for retards. I too am retarded and even I have built a professional website. Hopefully we are talking hours of downtime and not days!

RESOLVED: Service Outage 24 November 22:09 GMT - Nick

Nick — Tue, 24 Nov 2009 22:49:57 +0000

I was in the middle of building a site when moonfruit went down. Oh Well! It time to have coffee break. I hope moonfruit can resolve this quickly.

RESOLVED: Service Outage 24 November 22:09 GMT - Ron

Ron — Tue, 24 Nov 2009 22:47:56 +0000

right in the middle of a save booo hoo

RESOLVED: Service Outage 24 November 22:09 GMT - Walt

Walt — Tue, 24 Nov 2009 22:44:34 +0000

Hi Dan,

Despite the outage today and yesterday, our network provider is generally quite reliable. They were performing a routine upgrade yesterday and omitted a configuration. Once updated the service was returned to normal.

With regards the issue today are priority is to get the problem fixed first. Then we'll work with them to find out what happened, whether it was related to work they did yesterday, and what they'll be doing to ensure this does not happen again.

Please be assured we will be doing everything in our power to ensure this does not happen again.

We will provide an update once we have it.

- Walt