Moonfruit Lounge - Service status - Comments

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Walt

Walt — Mon, 20 Jun 2011 13:14:19 +0100

Hi Peter, we've sent a reset password email to your email address. As long as you use the correct username: peterhunt83. Can you tell us also, how you are logging in i.e. via Moonfruit.com or via your site?

Your account and site are fine by the way so you shouldn't have any issues logging in with the right details.

~ Walt

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Peter

Peter — Sat, 18 Jun 2011 13:25:40 +0100

Carnt log into my account havent been able to all week,, when details are entered correctly,, clicking on login button has no effect, its as if the login button has no link.

Have sent moonfruit email but have yet to have a reply,, need to make rgent changes to the site.

I hope this issue gets resolved quickly.

Thank you.

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Walt

Walt — Tue, 26 Apr 2011 09:42:14 +0100

Hi Liam, I've sent a reset password email (to your live.co.uk address) just in case that's what you meant i.e. user/pass don't work. If that's not what you meant can you provide more details on what you mean by doesn't work on any computer.

Thx

Walt

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - liam

liam — Mon, 25 Apr 2011 05:39:46 +0100

I can't login to my website account. Doesn't seem to be working on any computer now. Really need to get some changes done. help

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Walt

Walt — Wed, 03 Mar 2010 11:15:22 +0000

Hi lwe,

No we aren't suffering any problems. I've checked with our Sys Admin and all servers are running 100%, no errors reported, and our network is in good shape.

If you have further details please let us know.

Thanks - Walt

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - lwe

lwe — Fri, 26 Feb 2010 11:16:02 +0000

Hello,

I believe you are still having issues. Despite the website loading correctly occasionally, some features are failing to reload properly when editing websites. It loads without full editing features for example. I think their still may be a capacity issue possibly. I doubt I am the only user seeing this partially restored service.

Otherwise when it's working very happy with your moonfruit service!

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Walt

Walt — Thu, 14 Jan 2010 11:42:11 +0000

Hi Liam,

No, the outage lasted 50 minutes. So if you are having problems it will be something else entirely.

Have you tried accessing your site from another location? Have you tried clearing your browser's cache and reloading the browser? We have no problem viewing your site: http://liamalucien.moonfruit.com/

You might be better contacting support and letting them know what you tried, what you see (or don't see) exactly, who your ISP is, and any other relevant details you think may help.

Thanks - Walt

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - liam

liam — Tue, 12 Jan 2010 17:30:58 +0000

My website will not load!
It was fine around the th of Jan, but has not come back up since, nor the moonfruit.com site, is the service still down?

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Walt

Walt — Wed, 06 Jan 2010 11:30:36 +0000

Hi,

We know about Emrys' problem would you (r33 and Karen) mind checking your sites again, and clearing your cache if necessary.

Thanks

Walt

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - karen

karen — Wed, 06 Jan 2010 01:17:11 +0000

i still luv ya, but i need to make changes and cannot log in to the moonfruit site. hope this gets resolved.
kp

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - r33

r33 — Tue, 05 Jan 2010 22:54:27 +0000

I cannot accept any new members in my members section. The people tab keeps crashing.

I get a " RSL error 1 of 4" error # 2046.

Im not sure if this is related to the down time, the error occured just before moonfruit went down.

I sent a support ticket as well as posting here on the blog.

Please advise.

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Emrys

Emrys — Tue, 05 Jan 2010 22:27:04 +0000

I'm not convinced that everything's been resolved because forum threads on our site seem to be randomly jumbled (posts attached to completely wrong threads).

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - gtentelevision

gtentelevision — Tue, 05 Jan 2010 22:03:41 +0000

still can not access moonfruit home page is this going to be fixed soon?

RESOLVED: Service Outage 14:31 GMT 27 Nov 2009 - JJ

JJ — Mon, 30 Nov 2009 12:05:24 +0000

WHOO HOO i saw the new toolbar collapse feature first!

and the new loading bar :) - I was updating my site and next thing I know the whole thing page could not connect - reloaded and bang it was up :)

Heaps better guys!

RESOLVED: Service Outage 14:31 GMT 27 Nov 2009 - Walt

Walt — Mon, 30 Nov 2009 11:42:30 +0000

We had an outage as described above for 16 minutes. All services were returned to normal and we have had no further issues with our own system or the network.

Madison, we had two minor outages on 23rd/24th as per our posts (23 and 43 min respectively) followed by the very brief outage on the 27th. Our service was certainly not out for 2 days. In most cases once the service is back up there should be no further issues. However occasionally, some users will need to clear the cache or Temporary internet files so that the browser reloads the site again from new. As for why customers cannot access your site in Belarus - is nothing we can help with - as it sounds isolated purely to that country. If it is country specific then it may be their particular ISP, or network provider blocking our IP address though this is highly unlikely.

Gavin, we had no outages on the 29th. All services were at 100%. If we had problems we certainly would have notified customers.

Thanks

Walt

RESOLVED: Service Outage 14:31 GMT 27 Nov 2009 - Gavin

Gavin — Sun, 29 Nov 2009 22:38:15 +0000

Yet again our websites are not accessible. Intermittent fault all evening. Slow loading, then wont load, then can edit then cant edit......

THE service seems to be getting worse !

Tried to post this in forum first to see if anyone else having difficult..but you guessed it...Forum doesn't Load either.

RESOLVED: Service Outage 14:31 GMT 27 Nov 2009 - Madison Reed

Madison Reed — Fri, 27 Nov 2009 18:54:14 +0000

It's been recently brought to my attention by an individual in London, that our website on Moonfruit cannot be accessed. This has been going on for 2 days now. Also, I've had it reported for a very long time, that our site cannot be opened from Belarus locations. Here's the message the London-based individual sent to me:

Connection Interrupted

The connection to the server was reset while the page was loading.

The network link was interrupted while negotiating a connection. Please try again.

Please check on why the London based problem, and also Belarus.

Thank you,

Madison Reed

RESOLVED: Service Outage 24 November 22:09 GMT - Walt

Walt — Tue, 24 Nov 2009 23:11:05 +0000

Back on line.

iFans, I understand your frustration, we do not enjoy these outages either. We take our service delivery very seriously and we do our damned best to provide a good service. Sadly we are at times thwarted. Our current provider is a very large global provider and normally provide us with a faultless service. But we will be seeking undertakings from them that they will investigate these recent incidents and provide us with details of how they will minimise the risks of re-occurance. I can only offer our apologies for any inconvenience caused.

If any customers continue to encounter problems getting their site to come up, please do try clearing your cache just in case your browser has cached errored pages.

Thanks for your patience.

-Walt

RESOLVED: Service Outage 24 November 22:09 GMT - Angelee

Angelee — Tue, 24 Nov 2009 22:54:59 +0000

Sites are back.. i have about 8 all are working fine!

RESOLVED: Service Outage 24 November 22:09 GMT - iFans

iFans — Tue, 24 Nov 2009 22:50:15 +0000

Wait? That's all well and good and I know you can't wave a magic wand but it is damned annoying as my site prides itself on its football results service - and none of my customers can use it tonight. 10pm outage - just at the height of my midweek useage. Grrrrrrr