Moonfruit Lounge - Service status - Comments

Notification of Planned System Downtime - Walt

Walt — Fri, 02 May 2008 16:39:32 +0100

We did another quick release this morning (bug fixes) related to our latest launch and unrelated to this specific downtime earlier in the month. This release would have affected service for no more than 5 min.

Notification of Planned System Downtime - Gaz

Gaz — Fri, 02 May 2008 11:38:03 +0100

Is moonfruit down now , it is 11.39 here uk time .... if so when is it back online

Notification of Planned System Downtime - Arif

Arif — Tue, 15 Apr 2008 11:56:30 +0100

Thanks Team Moonfruit...

Advance warning, and information - that's all I ask for.

Excellent service.

Arif

Notification of Planned System Downtime - Walt

Walt — Tue, 15 Apr 2008 09:40:02 +0100

I understand that Toronto will now be on Daylight Saving so you would be 5 hours behind the UK. So the down time will be 5am your time.

Notification of Planned System Downtime - toronto home theater

toronto home theater — Tue, 15 Apr 2008 04:52:01 +0100

What time is this EASTERN ?
Not daytime please....

Notification of Planned System Downtime - joe

joe — Fri, 11 Apr 2008 14:15:17 +0100

Your site will be unavaliable during this 1 hour slot, but after that it will be back again and working normally. Thanks, Joe

Notification of Planned System Downtime - criptor9

criptor9 — Fri, 11 Apr 2008 13:22:49 +0100

of course it wont

Notification of Planned System Downtime - tom

tom — Fri, 11 Apr 2008 13:06:17 +0100

will it do any thing to my site

Notification of Planned System Downtime - tom

tom — Fri, 11 Apr 2008 13:05:15 +0100

wiil it do anything to my site

Resolved: service outage: 08.10 GMT 25 Jan 2008 - Hank

Hank — Tue, 26 Feb 2008 18:53:55 +0000

My website is ALL screwed up!!!! Somebody please help me!!!! There is no number for me to call !!! I can't bring my website up after I log on !!! This really SUCKS !!!!!
Go ahead and try for yourself!!! 1client.moonfruit.com PLEASE straighten out my problem & your SERVICE!!! THANK YOU !!!!! HANK.

Resolved: service outage: 08.10 GMT 25 Jan 2008 - Express Tech

Express Tech — Tue, 12 Feb 2008 20:19:58 +0000

Numerous websites of mine thru moonfruit and moonfruit itself is not working, whats wrong, this contiues to happen, and clients continue to become more and more enraged,

Resolved: service outage: 08.10 GMT 25 Jan 2008 - Pete

Pete — Tue, 12 Feb 2008 18:28:50 +0000

Joe, Walt.

Something must be wrong as we all seem to be having the same problems with our sites not opening all the time or opening really slowly...Please can someone look into this as we are all losing business whilst they are down.

Many Thanks

Pete

Resolved: service outage: 08.10 GMT 25 Jan 2008 - Walt

Walt — Fri, 08 Feb 2008 12:41:33 +0000

Hi Bernadette,

Please see my email response, it provides a bit more detail on what to check for, what we have done, and some changes in our latest release.

Regards

Walt

Resolved: service outage: 08.10 GMT 25 Jan 2008 - bernih

bernih — Thu, 07 Feb 2008 16:42:28 +0000

Hi Walt,

I've emailed back as I am still experiencing problems with my www.photabulous.co.uk site.

I cannot edit it in any way at all either through Moonfruit or through my account site www.prestatyncricketclub.com. The downloading edit tools simply wil not load on the page.

Is there anyway you could put back the log in details on the photabulous site and I can try and log in directly on the site itself? I deleted the log in details at the bottom of the homepage as it is a business site.
Hope you can help as I need to update the site.

Thank you
Bernadette

Resolved: service outage: 08.10 GMT 25 Jan 2008 - Walt

Walt — Wed, 06 Feb 2008 11:31:36 +0000

Hi Bernadette,

Please check our response in your email inbox. We have a few questions for you which might help us establish why you are currently having problems.

And we have a setting change for your browser that may help.

Thanks

Walt

Resolved: service outage: 08.10 GMT 25 Jan 2008 - bernih

bernih — Tue, 05 Feb 2008 20:06:44 +0000

Hi,

I have had intermittent days when I can access both this site and my other site to edit them www.photabulous.co.uk

Today however, even when I have accessed my account via moonfruit, I am unable to log in and edit either site. I have submitted a support ticket and await the outcome.

When I attempt to log in on the site itself, the log in button on the sitemaker log in panel will not work and refuses to log in. Intermittently the home pages on both sites only partially load. In my office I have 3 Pc's and I cannot access my sites on any of them.

I'm quite upset now, as both these sites require constant updating and I can't update either of them. Please help! By the way I clear the cache every time I try to gain access to the sites. This helps me get to the home page of both sites, but from then I am still denied access to log in.

I hope someone can help me out soon. Thank You.

Resolved: service outage: 08.10 GMT 25 Jan 2008 - Pete

Pete — Tue, 05 Feb 2008 11:45:00 +0000

Hi Joe I think I have fixed it, It would not let me edit any thing and one of the pages that had the a form page for customers to complete would not stop trying to load, so I got rid of that page and added another and now its working, It could have been because they was a backlog when your system when down?

Cheers

Pete

Resolved: service outage: 08.10 GMT 25 Jan 2008 - joe

joe — Mon, 04 Feb 2008 16:34:05 +0000

Hi Pete, I've seen your ticket in the support queue, I think the problem is that there is not enought information for us to work out the problem. 'Not working' can often mean a number of things. Does the site load at all, does it load a broken page, does it load but not let you edit, etc. I've replied to you via the support system. If you can take a screenshot of what you are seeing and reply to me with this attached, we can see better what you mean. Thanks, Joe

Resolved: service outage: 08.10 GMT 25 Jan 2008 - pete

pete — Mon, 04 Feb 2008 08:51:46 +0000

Joe, I have cleared the cashe and I can get on the web site but as soon as I try and edit it it goes down again and can not get back on it, I already have a couple of tickets...but by can I not get on the main moonfruit site as well as mine.....all other sites are ok. Pete

Resolved: service outage: 08.10 GMT 25 Jan 2008 - joe

joe — Sun, 03 Feb 2008 20:56:19 +0000

Hi Pete, there have been no problems with our service since the 2 hours focused on in this article. I have checked your site and it all works correctly. I would clear your cache and try again. I hope that helps, Joe