Moonfruit Lounge - Technical info - Comments

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Thu, 09 Sep 2010 12:31:18 +0100

Hi Walt,

I'm ready to transfer my domain name over to Moonfruit from Webs and have had my tag changed to GANDI.

Webs have said I don't need to do anymore with them now as they have changed my tag and the domain is unlocked. I asked if I needed an autorization code and they said this......

[12:29:29 PM] Jamal: Yes, it's unlock. Now you can use the IPS tag as the authorization code. So what you'll need to do is go to the host you're trying to transfer this domain to and finalize the process.

Could you advise me what I actually need to do now.

Thanks again for all your help,

From domain to email in just a few simple steps. No Joke!!! - Walt

Walt — Thu, 09 Sep 2010 10:25:43 +0100

Hi Bob,

Thanks for letting us know. I've checked your order and we sent a confirmation email to you which you must reply to for the order to continue. But I see the problem. It looks like you have 'Privacy' enabled on the domain. The email address your provider is using is: proxy1201506@1and1-private-registration.com

You will need to contact them and request that Privacy be turned off. We will then relaunch the order so that you get the Transfer Confirmation email to reply to. Once we have your reply it should not take long to process.

One hint though. Do not use any emails associated with your domain: chateaudesignsllc.com. The moment you initiate a transfer your current provider will begin process of wiping your mail from their servers and your email address will be disabled until you set up a new mailbox on our system. So you may need to check that you have an accessible email address registered with your domain.

Hope that helps. And please just reply to the ticket we responded to you with when you sort out the Privacy so that we can relaunch your order.

Many thanks.

Walt

From domain to email in just a few simple steps. No Joke!!! - Bob Moore

Bob Moore — Wed, 08 Sep 2010 20:57:27 +0100

We have been trying to get our web site transfer to you for sometime, Can someone please look into this and help us!!!!!!!.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Wed, 08 Sep 2010 17:17:02 +0100

Thanks very much Walt, appreciate that.

PayPal Button and Linking Issues. - Walt

Walt — Wed, 08 Sep 2010 15:00:22 +0100

Hi Fadel,

Try adding one tag at the end of the first line:
target="_parent"
or
target="_new"

e.g. <form action="https://www.paypal.com/cgi-bin/webs..." target="_new">

That should fix your Fatal Error problem.

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Wed, 08 Sep 2010 14:53:09 +0100

Hi TT,

I can see your site name is True-Temptations but the website address was entered as you've described above. But that was easily fixed and has now been amended to: true-temptations.moonfruit.com

Hope that helps.

Walt

PayPal Button and Linking Issues. - fadel

fadel — Wed, 08 Sep 2010 05:14:37 +0100

so i copy the pay pal add to cart html code from pay pal, and paste it into an html box, the button shows, i test the button resulting in fatal error please help

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Tue, 07 Sep 2010 11:54:56 +0100

Hi Walt,

Thanks again for your help I really appreciate it.

With regards to my site address, no I have not made a mistake with the address.

I signed up under True-Temptations

My site address however says http://true-temptatons.moonfruit.co...

If you could correct this please that would be great.

Thanks,

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Mon, 06 Sep 2010 17:07:45 +0100

Hi TT,

When you login to your Trial package it will offer you upgrade to paid or Free - there will be buttons on your page to take either of these options.

No it doesn't matter if you transfer or pay if you go for the Lite package. Either way you will have to pay for the domain transfer but just make sure that you login to your account to link the site to the domain.

We operate a Support system by email only. This allows us to manage customer queries more efficiently on a queue based system though we prioritise more urgent queries over general ones.

You are free to upgrade at any time and we credit any unused time on your existing account to your new account. So if you upgrade your Lite account after 6 months you will get half your subscription (for an annual package) credited to the new package.

We do not modify site addresses except under express permission of the customer. The system simply saved what has been input. Is it possible you made a mistake on the address initially? If you need it changed, and the address is available, we should be able to fix that for you.

Thanks,

Walter

Getting Connected: Setting up your email client - Walt

Walt — Mon, 06 Sep 2010 16:59:15 +0100

Hi Margia,

Well either the outgoing server isn't being authenticated (you need to tick the Authenticate box on the Outgoing Server tab in Outlook) or port 25 is being blocked.

They are the two most common reasons for mail failing to send.

I've also removed admin and resume from your mailbox as you had already set these up as forwards and this would have caused a conflict with your mail addresses.

If you continue to have problems please contact support with as much detail about the settings you are using for the Outgoing server as well as who your ISP is and whether you have contacted them regarding the use of Port 25.

Thanks

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Sun, 05 Sep 2010 13:15:17 +0100

Hi Walt,

Yes I am on trial package at the moment, I didn't realise I could have a free site and still transfer my domain name over! Can't have the free one anyway as I need more pages then it offers me.

I assume then it doesn't matter if I pay first or transfer the domain name first??

It would be alot easier if I could just call someone to ask.

Another thing, whichever package I decided to choose, if I would like to upgrade to the next package up, is this possible? Incase I need more bandwidth etc.

Lastly there seems to be something wrong with my moonfruit web address! The name I have signed up under I assume should be part of my moonfruit address www.myname.moonfruit.com

I have noticed though that 'my name' is spelt differently in the web address by having 1 letter missing!! How is this?

Thanks again.

Getting Connected: Setting up your email client - Margia

Margia — Sun, 05 Sep 2010 01:03:16 +0100

I'm having the same problem. We tried putting the settings on Outlook exactly as stated here, but we still keep having the same problem: we can receive, but not send. Outlook states that there is a problem with the smtp. What can we do? We are using our moonfruit webmail and domain (webmail.mblancocg.com) and we want to set it up for outlook. Nothing seems to work either.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Fri, 03 Sep 2010 14:18:26 +0100

Sorry TT,

I thought I did answer your question by offering you a choice. But the best thing really is to decide what package you want. I assume you are on a trial at present. You haven't made clear what package you are currently on. You can transfer over your domain on a Free package if you like or a paid one. So if you are on a Trial account then just decide Free or paid. The pricing page does list what you get but with a paid package you will get Support.

Either way if you want just one site in your account then you can choose a Free account or a Lite account and will then pay for the transfer. Just make sure you are logged in to your account when you transfer.

I hope that makes things clearer.

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Thu, 02 Sep 2010 16:19:27 +0100

Hi Walt,

Thanks for your help,

I have actually already made my new site here with Moonfuit and will only be having the 1 website, My current site with the other company is 60 days old this weekend coming so I will be able to transfer the domain name then.

Don't think you have actually answered my question though! :-(

So do I transfer the domain name first then buy the package or buy the package then transfer the domain name?
Apologies if you have answered my question, just isn't very clear to me.

Thanks,

Getting Connected: Setting up your email client - Walt

Walt — Wed, 01 Sep 2010 15:04:52 +0100

Hi Angela,

Who is your ISP? We have numerous cases of some ISPs (Orange, Talk Talk) using port 25. Which means the SMTP server can't be used to send mail. In those cases the simplest solution is talk to your ISP or go onto their site and find out their own SMTP settings.

For example you could easily use something like: smtp.orange.net if your ISP is Orange. But you need to check with your provider.

Give that a try and see how you get on but this has been a common problem.

Regards - Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Wed, 01 Sep 2010 10:22:52 +0100

Hi TT,

All good questions. If you anticipate building more than one site then then the Standard package - which allows up to 5 sites - gives you one free domain voucher which you could use to transfer you current domain into us.

If you are happy with just one site then you can simply transfer your domain in and pay online.

So once you've decided whether you want one site or several the next best thing is to set up an account. You can use the 14 day free trial to create your site (though you can deleted this site and start again if you like) and then either go Free or upgrade to one of the paid packages.

Site built, and still logged in, then go to the Domains tab and start the domain transfer process. Just make sure your domain is unlocked and that you follow the instructions on screen. Once the transfer is fully completed you can then assign your domain to your website. Oh and don't forget to back up any emails you have on your domain as you will lose these off the mail server of your current host.

Hope that helps.

Walt

Getting Connected: Setting up your email client - Angela

Angela — Sun, 29 Aug 2010 20:29:18 +0100

I'm having problems sending an email in Microsoft Mail from my web email address. I receive this error:

The connection to the server has failed. Subject 'test w/o attachment', Account: 'pop.essentialsaz.com', Server: 'smtp.essentialsaz.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E

I have check and double checked the setting to make sure they match what is stated here to do and I've completely deleted my account from Microsoft Mail and started over but nothing seems to work.

I'm receiving mail but I just can't send. Any thoughts or suggestions?

Thanks,
Angela

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Sat, 28 Aug 2010 15:42:44 +0100

I have a website which I made with another company. I have now decided that I would like a website with Moonfruit, as I want to keep my domain name I will be transferring it from my current website to this one once it is at least 60 days old.

My question is when I start this process do I buy my package with Moonfruit first or do I transfer the domain name first? I hav'nt done this before so a little confused on the steps to take in the correct order.

Any help or advice you can offer me will be very greatly appreciated.

Thank You.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Tue, 24 Aug 2010 10:15:46 +0100

Hi Margia,

Your new code has been relaunched and the transfer is now moving forward.

Kind regards

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - margia

margia — Tue, 24 Aug 2010 00:02:32 +0100

I responded with the new authorization key, hope it works!