Moonfruit Lounge - Getting Connected: Setting up your email client - Comments

Getting Connected: Setting up your email client - Gary

Gary — Mon, 05 Sep 2011 10:50:03 +0100

Hi Erin,

Unfortunately, ISPs are prone to changing things with little or no notice, but recipients won't see any different if you send through AT&T's server instead.

Michelle: The fields will be marked as 'Optional' because not all servers require a username and password. We, however, do.

HTH,

Gary

Getting Connected: Setting up your email client - Michelle

Michelle — Sun, 04 Sep 2011 21:52:37 +0100

Had a marr setting up email on I pad. On the smtp options must add your username and password even those the fields say it's optional.

Getting Connected: Setting up your email client - Erin

Erin — Fri, 02 Sep 2011 02:07:36 +0100

it was all set up and working fine through godaddy where my domain was hosted before. should'nt it be the same either way if it was working before?

Getting Connected: Setting up your email client - Gary

Gary — Thu, 01 Sep 2011 15:32:58 +0100

Hi Erin,

Thanks for confirming. As far as we know, AT&T don't allow customers to use any SMTP server other than their own - this is quite a common spam-reduction tactic.

If you edit the account to use their outgoing server settings, you should be able to send your mail.

HTH,

Gary

Getting Connected: Setting up your email client - Erin Stanley

Erin Stanley — Wed, 31 Aug 2011 16:39:40 +0100

My outgoing server: smtp.estanleylaw.com
My ISP is ATT.

Getting Connected: Setting up your email client - Erin Stanley

Erin Stanley — Wed, 31 Aug 2011 16:39:40 +0100

My outgoing server: smtp.estanleylaw.com
My ISP is ATT.

Getting Connected: Setting up your email client - Gary

Gary — Tue, 30 Aug 2011 16:16:12 +0100

Hi Erin,

Can you let us know what you have entered for your outgoing server address, and which ISP you connect through?

Thanks,

Gary

Getting Connected: Setting up your email client - Erin Stanley

Erin Stanley — Tue, 30 Aug 2011 02:04:04 +0100

I have went through all the steps and checked all my information several times. I keep getting this error message when testing my email settings! PLEASE HELP!!!!!!

Send test e-mail message: The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Getting Connected: Setting up your email client - Walt

Walt — Wed, 29 Jun 2011 11:16:50 +0100

Hi RW,

Can you confirm that you have used the Authenticate Outgoing server option?

And you can confirm who your ISP is. We've had a lot of issues with some ISPs blocking the outgoing port, Orange, Virgin, and one or two others. This can be got around using their own SMTP settings but let me know who you're using.

Thanks,

Walt

Getting Connected: Setting up your email client - RW

RW — Wed, 29 Jun 2011 07:41:55 +0100

I am experiencing issues connecting to my mail via Outlook 2007. I can authenticate successfully with incoming mail but not outgoing mail. I've reviewed configuration settings and previous recommendations for other troubled users and none have worked im afraid.

please help!

Getting Connected: Setting up your email client - Walt

Walt — Tue, 24 May 2011 18:03:33 +0100

Hi Adizard, I've checked your account (based on the email address you supplied with your post), and you don't have any domains registered with us so I'm not sure why you expect this to work? If you do have a domain elsewhere I'd suggest you contact your provider and talk to them.

Adel, please review the section in the article about Outgoing/SMTP as this is the key source of outgoing mail issues: "The next tab is the 'Outgoing' tab. You need to check or select the 'My outgoing server (SMTP) requires authentication' option."

Thanks,

Walt

Getting Connected: Setting up your email client - adel

adel — Thu, 19 May 2011 13:13:34 +0100

well im having the same problem as many others before me, can recive email to my outlook but not send, tryed everything, please help!!

Getting Connected: Setting up your email client - adizard

adizard — Thu, 19 May 2011 10:57:48 +0100

How come i can not get any of the options pictured above??? this is frustrating!! i just want my pop3 code and can't find it anywhere!! PLEASE help,

Getting Connected: Setting up your email client - Walt

Walt — Tue, 12 Apr 2011 17:15:29 +0100

Hi Graham, Thanks for the feedback on the article. Though I'm surprised at your comment on Support. How and where did you look? I couldn't see any ticket's from you so I'm assuming you simply couldn't find an FAQ or guide to suit.

Thanks

Walt

Getting Connected: Setting up your email client - Graham

Graham — Tue, 12 Apr 2011 15:02:07 +0100

Nice one Walt, you've ended hours of frustration for me in trying to get Thunderbird to link to my moonfruit webmail. Moonfruit support I found to be a waste of time. I found your brilliant instructions through Google.
Thanks again
Graham

Getting Connected: Setting up your email client - Amy

Amy — Sat, 19 Feb 2011 22:49:57 +0000

I am having the same issues as many people above. I am trying to set up my webmail account into Entourage. I receive emails just fine but I can't send them out. My account settings are fine. I checked with my ISP (ATT). After speaking with several people that don't know what they are talking about it looks like the port is probably being blocked. We tried using their smtp.att but it's still not working. Now they want to charge me just to talk to a tech person which is making me really pissed off. They want to charge me for a service I already pay for. I am really frustrated. Could it be something else??

Getting Connected: Setting up your email client - Walt

Walt — Mon, 24 Jan 2011 10:17:53 +0000

HI Neil,

As long as you are using one of your mail boxes (not the aliases) and using the server: pop.platinum-records.co.uk with the correct password you shouldn't have any problems.

But I'd suggest you contact support - should this not work - and provide us with the username, server settings, email address and port of the incoming and outgoing mail. I'd rather do that privately than have your email settings published here publicly.

Kind regards,

Walt

Getting Connected: Setting up your email client - neil

neil — Mon, 24 Jan 2011 01:08:01 +0000

I have been trying for days to get my popmail working on an xperia x10 mini phone. This phone is set up to work with this kind of pop system but I keep getting the message "can not find server" I have been searching then net for hours, looked on the support pages etc etc. I have tried all of the different settings and still cant get it to work. Can anyone help please??

Getting Connected: Setting up your email client - Walt

Walt — Thu, 20 Jan 2011 09:42:10 +0000

Hi Dayrron,

If you contact support and give us details of the MX records and the domain you wish to apply it to then we can have a look and either a) do it for you or b) advise you what to do. Our system doesn't currently support domain management so you won't be able to change it your self through Moonfruit. It is something we are negotiating with our Domain Partner but it's still a way off yet being directly available to our customers.

But in your case contact Support using the form under Help and they'll be able to provide the best solution for you .

Thanks,

Walt

Getting Connected: Setting up your email client - Dayrron

Dayrron — Thu, 20 Jan 2011 08:21:26 +0000

Hello,
We also use Google Apps for our email provider. We have registered our domain with Moonfruit, can you please tell us how to configure the MX records on Moonfruit, as per Google's requirements? We have done this fairly simply with other registrars. Thank you!

Maxie Dayrron