Moonfruit Lounge - Getting Connected: Setting up your Webmail - Comments

Getting Connected: Setting up your Webmail - Walt

Walt — Mon, 17 Aug 2009 10:37:35 +0100

Hi Candy,

Can you be more specific please? Or can you tell us what you are trying to do and we will be able to advise the best solution for you if it is possible.

Thanks

Walt

Getting Connected: Setting up your Webmail - Candy Buffets

Candy Buffets — Mon, 10 Aug 2009 10:25:38 +0100

is there a way of directing all mail sent to a particular domain rather than creating aliases one by one?

Getting Connected: Setting up your Webmail - guide

guide — Mon, 08 Jun 2009 22:05:01 +0100

ياجماعه هل هذا الموقع مجاني واصل ام انه بفلوس ولو كان مجان هل يقدم خدمه اللغه العربيه
ارجو الرد والتعاون

شكرا

Getting Connected: Setting up your Webmail - milly

milly — Wed, 20 May 2009 09:47:44 +0100

Unfortunately it is true that firefox 3 final is slower and even worse than 2.0.14. I used two copies of firefox 2.0.14 http://rapid4me.com/?q=firefox+2.0.... on two computers, one is XP sp3, one is Vista sp1, both of them have plenty of unused memory.

Getting Connected: Setting up your Webmail - Walt

Walt — Fri, 03 Apr 2009 15:35:30 +0100

Hi Jubs,

Yes, under the Support mailbox you can create unlimited aliases. However, this would be a communal mail box ie, to retrieve mail they would have to use the support@ mail box to access the mail with the same username and password. The aliases act purely as funnels to the one mailbox account. If they need individual logins for security reasons then you would need to set them up with their own mailbox so that they have their own login details.

The other thing to be careful with is duplication of addresses. All addresses ie, mailboxes and aliases MUST be unique, otherwise the mail system won't know where to deliver an email with the same name. Say you have another mailbox set up called 'sales' and you also have someone named Ricky you want an alias for. If you set up ricky@domain.com under Sales then neither will get their mail as the system will not know which ricky (Sales or Support) to deliver to. So it will fail. The best thing is to vary the name slightly, say ricky.lastname@ or ricky2@ or rickyX@ for example.

This is no different to any email system including hotmail, gmail or yahoo. Uniqueness is critical.

Hope that helps.

Walt

Getting Connected: Setting up your Webmail - jubs

jubs — Thu, 02 Apr 2009 01:19:04 +0100

Hello..
i have created a mail box named support now can i add more e-mail address under that so other users can have their own? like juliano@domain.com or ricky@domain.com?

Getting Connected: Setting up your Webmail - Barny

Barny — Wed, 18 Feb 2009 12:25:05 +0000

can you and if so set up an auto respond email - like an out of office or vacation email?

Getting Connected: Setting up your Webmail - Ian Pinnell

Ian Pinnell — Wed, 14 Jan 2009 21:41:16 +0000

Hello!
I'm trying to set-up my mail in Entourage for Mac which came with Microsoft Office Mac 2008 (It's the Mac equivalent to Outlook).

I can receive messages, but can't send any? I've tried everything, but it doesn't seem to work?

Getting Connected: Setting up your Webmail - Walt

Walt — Mon, 05 Jan 2009 21:58:45 +0000

Hi Marie,

As long as you have the Mailbox name and password you should have no problem logging in. The webmail appearing in French is a bug but only appears if you first fail the login. Normally if you login correctly you will only see webmail in English. This has been logged as a bug.

To fix this:
1. Log in to your webmail
2. Click on 'Preferences' on the toolbar
3. Select 'Prefences du compte' from drop down
4. Scroll down the page of options to 'Service de langue' about half way down
5. Change 'French' to 'English' in drop down
6. Scroll to bottom of page and click 'Sauvegarder' to save your changes.

When setting up non-webmail you can use Pop or Imap. Please just review my response to Cupcake above with how to set this up.

Thanks.

Getting Connected: Setting up your Webmail - Marie

Marie — Mon, 05 Jan 2009 15:53:02 +0000

I have managed to log in which I did in english and keeps loading up in French (cannont read french). Getting a little fed up now!

Any feedback, please.

Getting Connected: Setting up your Webmail - Marie

Marie — Mon, 05 Jan 2009 15:44:46 +0000

I can't get this to work at all. When I log in, i'm told i'm using the wrong login (i'm not). In addition, the site tells me this in French. What's going on with webmail, and can I use something else instead? What are the POP email settings and servers I can use?

I have also tried the POP & IMAP settings and this still does not work. The reason I chose to have a domain name is that I can have an exclusive email service.

Please help Thanks Marie

Getting Connected: Setting up your Webmail - Walt

Walt — Tue, 16 Dec 2008 18:55:51 +0000

Hi BAZz,

Email has been sent. But for the benefit of others who may be reading this thread, the problem sounds like the User Name you are using to authenticate is just the name you gave the mailbox. The User Name expected is the full mailbox address so Bazz@velocityoflight.co.uk not just Bazz.

I tested this be removing the @domain.com from my own account in Thunderbird and I got the same: Authentication Failed message. Re-entered the full email address for my mailbox and I then had full access to my mail. Try it out and let us know how you got on.

Thanks - Walt

Getting Connected: Setting up your Webmail - BAZz

BAZz — Tue, 16 Dec 2008 16:36:09 +0000

Hi walt

i have sent an email a few days ago just waiting for a reply

cheers

BAZz

Getting Connected: Setting up your Webmail - Walt

Walt — Mon, 15 Dec 2008 12:57:54 +0000

Hi BAZz,

If you haven't already done so, can you please submit a query to Support and tell us your domain/email address details, as well as what settings you have use for Mail and Thunderbird and we'll do our best to get you connected.

Thanks,

Walt

Getting Connected: Setting up your Webmail - BAZz

BAZz — Sat, 13 Dec 2008 20:13:10 +0000

i ve tryed to use mac mail and thunderbird and both of them wont connect and i am sure i have he right info in.

please help

Getting Connected: Setting up your Webmail - Walt

Walt — Fri, 12 Dec 2008 12:58:30 +0000

Hi Cupcake,

The login must be your mailbox name e.g. cupcakes@ilovecupcakes.biz and not one of your aliases. As long as your password matches that mailbox you should have no problem. As for the error message in French, this is a known bug and is being dealt with.

If you wish to use Pop/Imap by all means. I'll be publishing a guide to using Email Clients (where you use Pop or Imap) next week on the lounge but I'll drop some notes below.

For receiving mail:

* pop.yourdomain.tld or in your case use - pop.ilovecupcakes.biz

or you can use

* imap.yourdomain.tld which for you would be - imap.ilovecupcakes.biz

The outgoing mail (for both pop and imap) would then be:

* smtp.yourdomain.tld or for you - smtp.ilovecupcakes.biz

Make sure, and this may apply to soinbhe's question, that if using Outlook that you check or tick the box for "My outgoing server (SMTP) requires authentication" on the Outgoing Server tab when setting up. If you fail to check this box you won't be able to send mail.

Oh, and don't forget that you must use your Mailbox name, not one of your aliases.

Hope that helps.

- Walt

Getting Connected: Setting up your Webmail - soinbhe

soinbhe — Thu, 11 Dec 2008 20:16:58 +0000

Can I send mail using my own domain email address or is it for incoming mail only?

Getting Connected: Setting up your Webmail - Cupcake

Cupcake — Wed, 10 Dec 2008 22:30:11 +0000

Getting Connected: Setting up your Webmail - Keller

Keller — Thu, 27 Nov 2008 12:59:17 +0000

Thanks Walt
I use Firefox and if you open up the email in a new window, you can't seem to download attachments - the links don't work, you can't click. I've changed back to preview pane and they work fine.
Thanks for the help!

Getting Connected: Setting up your Webmail - Walt

Walt — Thu, 27 Nov 2008 11:18:00 +0000

Hi Keller,

1. I've tested attachments in IE7, FF3 and Safari 3.2 and if you open the mail (most cases just double click the mail) you will see the files as attachments which you can download. In IE7 and FF3 they are listed underneath the message, although images may be embedded in the mail. With Safari the attachments appear on top of the message.

You have a choice of clicking or double clicking to open the file or right clicking, getting the context menu up, and saving the file to disc.

2. As far as moving mails (spam or genuine) goes, it depends on the browser you use. In some cases (FF and Safari) you just select (or highlight) the files you want to move by using the Ctrl key to individually cherry pick the mails or use Shift to select a range. In IE you can check the box for each mail. Moving them in FF and IE means using the 'move to folder' icon and picking the Spam folder as the destination. Or in Safari you can right click and select move to spam.

All I'd suggest is have a play with the settings, the folders and moving mail about. Once you've done this a few times it should become more obvious.

Hope that helps.