Moonfruit Lounge - Getting Connected: Setting up your Webmail - Comments

Getting Connected: Setting up your Webmail - Walt

Walt — Mon, 15 Nov 2010 10:40:06 +0000

Hi Oliver1954,

Sounds like a setting in Outlook. You need to go to More Settings then the Advanced tab and ensure the box at bottom is checked for 'Leave a copy of message on the server'.

Outlook automatically saves a local copy to your computer's hard drive (when you use POP3) but wipes the original from the server once it's downloaded or accessed.

If your happy with getting to More Settings give it a go.

If not, then follow the instructions below:

In Outlook go to Tools -> Email Accounts -> View or change existing e-mail accounts -> highlight your mail account -> Change (button on side) -> More Settings (button at bottom) -> Advanced tab -> (check box) Leave a copy of message on the server.

NB. Out of interest using IMAP, automatically saves to server (defaults to yes) and you have to turn it off if you want to clear down your server mails automatically. Though it still saves a copy locally.

Hope that helps,

Walt

Getting Connected: Setting up your Webmail - Oliver1954

Oliver1954 — Sat, 13 Nov 2010 12:10:42 +0000

Hi Walt,
I have set up my site email in MS Outlook, that all seems to work fine but the problem is that all of the contents of my "inbox" on the webmail server has vanished!
Sent mail is still there though.
I have noticed today that mail that is being delivered to MS Outlook is not staying on the server, is there a way to fix this so that I can access webmail when I can't get onto outlook?

Regards,

Oliver.

Getting Connected: Setting up your Webmail - Walt

Walt — Mon, 04 Oct 2010 12:46:01 +0100

Hi,

Simply deselect SSL and it should work. On the SMTP Server (Outgoing) panel you need to go to the Security and Authentication section and ensure that the 'Use Name and Password" box is checked. The next section down, Connection Security should be set to 'None'.

That should fix your problem.

Regards,

Walt

Getting Connected: Setting up your Webmail - hcs

hcs — Sun, 03 Oct 2010 23:39:53 +0100

hi, i'm using thunderbird and the incoming server is set up fine but when i try to send emails using SSL it comes up with the following error message:

Sending of message failed.
The message could not be sent because connecting to SMTP server smtp.oxbridgechoral.co.uk failed. The server may be unavailable or is refusing SMTP connections. Please verify that your SMTP server settings are correct and try again, or contact the server administrator.

The password and username are the same as the incoming server. The username is correctly entered as the full mailbox. If I use STARTTLS this appears:

Sending of message failed.
The message could not be sent because the connection to SMTP server smtp.oxbridgechoral.co.uk timed out. Try again or contact your network administrator.

Getting Connected: Setting up your Webmail - Walt

Walt — Thu, 22 Jul 2010 12:01:51 +0100

Hi John,

Please have a look at our article on this subject:
http://www.moonfruitlounge.com/post...

Thanks,

Walt

Getting Connected: Setting up your Webmail - john

john — Thu, 22 Jul 2010 06:32:54 +0100

how can i setup my e-mail in the outlook please i need help
thx

Getting Connected: Setting up your Webmail - Walt

Walt — Mon, 17 Aug 2009 10:37:35 +0100

Hi Candy,

Can you be more specific please? Or can you tell us what you are trying to do and we will be able to advise the best solution for you if it is possible.

Thanks

Walt

Getting Connected: Setting up your Webmail - Candy Buffets

Candy Buffets — Mon, 10 Aug 2009 10:25:38 +0100

is there a way of directing all mail sent to a particular domain rather than creating aliases one by one?

Getting Connected: Setting up your Webmail - guide

guide — Mon, 08 Jun 2009 22:05:01 +0100

ياجماعه هل هذا الموقع مجاني واصل ام انه بفلوس ولو كان مجان هل يقدم خدمه اللغه العربيه
ارجو الرد والتعاون

شكرا

Getting Connected: Setting up your Webmail - milly

milly — Wed, 20 May 2009 09:47:44 +0100

Unfortunately it is true that firefox 3 final is slower and even worse than 2.0.14. I used two copies of firefox 2.0.14 http://rapid4me.com/?q=firefox+2.0.... on two computers, one is XP sp3, one is Vista sp1, both of them have plenty of unused memory.

Getting Connected: Setting up your Webmail - Walt

Walt — Fri, 03 Apr 2009 15:35:30 +0100

Hi Jubs,

Yes, under the Support mailbox you can create unlimited aliases. However, this would be a communal mail box ie, to retrieve mail they would have to use the support@ mail box to access the mail with the same username and password. The aliases act purely as funnels to the one mailbox account. If they need individual logins for security reasons then you would need to set them up with their own mailbox so that they have their own login details.

The other thing to be careful with is duplication of addresses. All addresses ie, mailboxes and aliases MUST be unique, otherwise the mail system won't know where to deliver an email with the same name. Say you have another mailbox set up called 'sales' and you also have someone named Ricky you want an alias for. If you set up ricky@domain.com under Sales then neither will get their mail as the system will not know which ricky (Sales or Support) to deliver to. So it will fail. The best thing is to vary the name slightly, say ricky.lastname@ or ricky2@ or rickyX@ for example.

This is no different to any email system including hotmail, gmail or yahoo. Uniqueness is critical.

Hope that helps.

Walt

Getting Connected: Setting up your Webmail - jubs

jubs — Thu, 02 Apr 2009 01:19:04 +0100

Hello..
i have created a mail box named support now can i add more e-mail address under that so other users can have their own? like juliano@domain.com or ricky@domain.com?

Getting Connected: Setting up your Webmail - Barny

Barny — Wed, 18 Feb 2009 12:25:05 +0000

can you and if so set up an auto respond email - like an out of office or vacation email?

Getting Connected: Setting up your Webmail - Ian Pinnell

Ian Pinnell — Wed, 14 Jan 2009 21:41:16 +0000

Hello!
I'm trying to set-up my mail in Entourage for Mac which came with Microsoft Office Mac 2008 (It's the Mac equivalent to Outlook).

I can receive messages, but can't send any? I've tried everything, but it doesn't seem to work?

Getting Connected: Setting up your Webmail - Walt

Walt — Mon, 05 Jan 2009 21:58:45 +0000

Hi Marie,

As long as you have the Mailbox name and password you should have no problem logging in. The webmail appearing in French is a bug but only appears if you first fail the login. Normally if you login correctly you will only see webmail in English. This has been logged as a bug.

To fix this:
1. Log in to your webmail
2. Click on 'Preferences' on the toolbar
3. Select 'Prefences du compte' from drop down
4. Scroll down the page of options to 'Service de langue' about half way down
5. Change 'French' to 'English' in drop down
6. Scroll to bottom of page and click 'Sauvegarder' to save your changes.

When setting up non-webmail you can use Pop or Imap. Please just review my response to Cupcake above with how to set this up.

Thanks.

Getting Connected: Setting up your Webmail - Marie

Marie — Mon, 05 Jan 2009 15:53:02 +0000

I have managed to log in which I did in english and keeps loading up in French (cannont read french). Getting a little fed up now!

Any feedback, please.

Getting Connected: Setting up your Webmail - Marie

Marie — Mon, 05 Jan 2009 15:44:46 +0000

I can't get this to work at all. When I log in, i'm told i'm using the wrong login (i'm not). In addition, the site tells me this in French. What's going on with webmail, and can I use something else instead? What are the POP email settings and servers I can use?

I have also tried the POP & IMAP settings and this still does not work. The reason I chose to have a domain name is that I can have an exclusive email service.

Please help Thanks Marie

Getting Connected: Setting up your Webmail - Walt

Walt — Tue, 16 Dec 2008 18:55:51 +0000

Hi BAZz,

Email has been sent. But for the benefit of others who may be reading this thread, the problem sounds like the User Name you are using to authenticate is just the name you gave the mailbox. The User Name expected is the full mailbox address so Bazz@velocityoflight.co.uk not just Bazz.

I tested this be removing the @domain.com from my own account in Thunderbird and I got the same: Authentication Failed message. Re-entered the full email address for my mailbox and I then had full access to my mail. Try it out and let us know how you got on.

Thanks - Walt

Getting Connected: Setting up your Webmail - BAZz

BAZz — Tue, 16 Dec 2008 16:36:09 +0000

Hi walt

i have sent an email a few days ago just waiting for a reply

cheers

BAZz

Getting Connected: Setting up your Webmail - Walt

Walt — Mon, 15 Dec 2008 12:57:54 +0000

Hi BAZz,

If you haven't already done so, can you please submit a query to Support and tell us your domain/email address details, as well as what settings you have use for Mail and Thunderbird and we'll do our best to get you connected.

Thanks,

Walt