Moonfruit Lounge - Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Comments

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Gary

Gary — Tue, 07 Jun 2011 12:49:28 +0100

Hi David,

If your partner can log into moonfruit.com and post on the forum, we can start the process - the login is required for security purposes.

Thanks,

Gary

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - David Oswald

David Oswald — Mon, 06 Jun 2011 20:57:31 +0100

Hi, I'm really stuck. My partner has a domain name with you but now wants to transfer out so she can point it to another host. How do we go about doing this on a free account. It seems impossible! Her domain is www.noteboards.co.uk

Any help greatfully received.

Thanks.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Wed, 16 Feb 2011 11:40:57 +0000

Hi JSTLeotine: The main advantage is having your domain and site under one roof so to speak. In some cases we offer cheaper domain pricing (when you factor in 5 free email addresses) if your domain is up for renewal.

But if you are happy with your current provider, you have plenty of time left on your domain and it's pointing to your site without issue - just leave it where it is.

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - JSTLeotine

JSTLeotine — Wed, 16 Feb 2011 06:52:22 +0000

What is the advantage of transferring a domain name to Moonfruit from an existing provider. I have the domain pointing to the Moonfruit site and it works fine.
Does the transfer cost include the renewal subscription or is that extra ?

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - BJ

BJ — Wed, 27 Oct 2010 16:59:09 +0100

Hi Walt,

Thanks for your reply. If I understand correctly, you are suggesting we leave the current site where it is (so it can be maintained by the current webmaster), then transfer it to Moonfruit only when the new design site is ready? The domain is currently owned and managed by someone else (a colleague), not me, but will transfer to my ownership as we transfer the domain (with his agreement) to Moonfruit, right? And at the point of transfer I can ask you you to point the domain at the new site.. is that correct?

Alternatively, if we leave the domain permanently with PlusNet, how could I switch from the current website to my new (Moonfruit design) site?

Sorry if I sound a bit confused still!

Thanks, Brian

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Wed, 27 Oct 2010 15:44:55 +0100

Hi Brian,

The domain as far as we are concerned is yours. Not ours. So if you transfer it across to us and you owned it pre-transfer then you own it post transfer.

If you transfer the domain across we would have to point the domain back to the web servers where the existing website resides. This would ensure anyone using the domain would see the current site. Once your Moonfruit website is complete we would then just point the domain name at our own web servers.

Before you transfer just make sure that if you have email you back up all mail as once you move your domain the previous host will wipe the emails from their servers.

The pointing will require our intervention (back end management) but as long as you give Support advance notice and the correct details we should be able to complete this for you without too many problems.

If you wish someone (a webmaster) to edit the domain zone file or records then that is not something we can currently provide. You could transfer to Gandi (our domain partner) who offer full domain management tools (we are working on improving these at present and hope to have something live early Q1 2011) but that may defeat the purpose of transferring your domain. So to be honest, you may simply be better leaving your domain stationary unless you really want out of PlusNet.

I'd rather you know what you can and can't do and make an informed decision based on those facts.

I hope that helps.

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - BJ

BJ — Tue, 26 Oct 2010 01:19:08 +0100

Hi again Walt,
Secondary question re the above..... if Moonfruit (and I) own the domain name, can the current webmaster on the "existing" site still get access to make updates to the site in the interim? The site is hosted by PlusNet.
Thanks,Brian

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - BJ

BJ — Tue, 26 Oct 2010 00:48:29 +0100

Hi Walt,
Quick question (as I'm very new to this!) We want to transfer the domain name of a current, and long-standing, .co.uk site to moonfruit so I can then "point" it at a new site I'm developing on Moonfruit. But we don't want to activate the new site til December. If we initiate the domain transfer now, presumably the domain will be owned by me - will it just "sit there" (ie people can still access the existing site) until I "point it/allocate it" to the newly designed site?
Thanks
Brian

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Mon, 13 Sep 2010 15:38:07 +0100

Hi Walt,

Just wanted to say thank you for all your help and answering my questions. My website is now working correctly, thank you again.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Mon, 13 Sep 2010 11:58:56 +0100

Hi TT,

That has now been fixed for you. Zone file is working correctly and domain name is now assigned and pointing correctly to your site.

Kind regards,

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Sat, 11 Sep 2010 11:38:14 +0100

Hi Walt

I have successfully transferred my domain name into Moonfruit, however when I try to assign my domain name to my account it says.....

Your additional address has been added , the domain does not point to the correct IP address. Please make sure that you have asked your domain name provider to point your domain's 'A' record to 146.101.249.107. If you have recently updated the 'A' record , it may take 72 hours for the change to take effect.

Can you please tell me what this means and what I have to do.

I'm panicking as now no one can view my website,

Thank you,

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Fri, 10 Sep 2010 15:46:11 +0100

Thank you Walt, I have now paid the £10.99 to transfer my domain, It says 'status is pending'

Any ideas how long it will take?

Many Thanks,
TT

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Fri, 10 Sep 2010 14:23:33 +0100

Hi TT,

What they have told you is perfectly correct. Auth codes apply to .com, .net etc but no .uk.

What you now need to do is actually request a transfer with us. You need to login to Moonfruit.com, go to Domains, click the Transfer tab, enter you details and finally pay. Only when our domain partner has your order can we make use of the change of IPS tag.

Kind regards,

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Thu, 09 Sep 2010 12:31:18 +0100

Hi Walt,

I'm ready to transfer my domain name over to Moonfruit from Webs and have had my tag changed to GANDI.

Webs have said I don't need to do anymore with them now as they have changed my tag and the domain is unlocked. I asked if I needed an autorization code and they said this......

[12:29:29 PM] Jamal: Yes, it's unlock. Now you can use the IPS tag as the authorization code. So what you'll need to do is go to the host you're trying to transfer this domain to and finalize the process.

Could you advise me what I actually need to do now.

Thanks again for all your help,

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Wed, 08 Sep 2010 17:17:02 +0100

Thanks very much Walt, appreciate that.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Wed, 08 Sep 2010 14:53:09 +0100

Hi TT,

I can see your site name is True-Temptations but the website address was entered as you've described above. But that was easily fixed and has now been amended to: true-temptations.moonfruit.com

Hope that helps.

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Tue, 07 Sep 2010 11:54:56 +0100

Hi Walt,

Thanks again for your help I really appreciate it.

With regards to my site address, no I have not made a mistake with the address.

I signed up under True-Temptations

My site address however says http://true-temptatons.moonfruit.co...

If you could correct this please that would be great.

Thanks,

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Mon, 06 Sep 2010 17:07:45 +0100

Hi TT,

When you login to your Trial package it will offer you upgrade to paid or Free - there will be buttons on your page to take either of these options.

No it doesn't matter if you transfer or pay if you go for the Lite package. Either way you will have to pay for the domain transfer but just make sure that you login to your account to link the site to the domain.

We operate a Support system by email only. This allows us to manage customer queries more efficiently on a queue based system though we prioritise more urgent queries over general ones.

You are free to upgrade at any time and we credit any unused time on your existing account to your new account. So if you upgrade your Lite account after 6 months you will get half your subscription (for an annual package) credited to the new package.

We do not modify site addresses except under express permission of the customer. The system simply saved what has been input. Is it possible you made a mistake on the address initially? If you need it changed, and the address is available, we should be able to fix that for you.

Thanks,

Walter

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Sun, 05 Sep 2010 13:15:17 +0100

Hi Walt,

Yes I am on trial package at the moment, I didn't realise I could have a free site and still transfer my domain name over! Can't have the free one anyway as I need more pages then it offers me.

I assume then it doesn't matter if I pay first or transfer the domain name first??

It would be alot easier if I could just call someone to ask.

Another thing, whichever package I decided to choose, if I would like to upgrade to the next package up, is this possible? Incase I need more bandwidth etc.

Lastly there seems to be something wrong with my moonfruit web address! The name I have signed up under I assume should be part of my moonfruit address www.myname.moonfruit.com

I have noticed though that 'my name' is spelt differently in the web address by having 1 letter missing!! How is this?

Thanks again.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Fri, 03 Sep 2010 14:18:26 +0100

Sorry TT,

I thought I did answer your question by offering you a choice. But the best thing really is to decide what package you want. I assume you are on a trial at present. You haven't made clear what package you are currently on. You can transfer over your domain on a Free package if you like or a paid one. So if you are on a Trial account then just decide Free or paid. The pricing page does list what you get but with a paid package you will get Support.

Either way if you want just one site in your account then you can choose a Free account or a Lite account and will then pay for the transfer. Just make sure you are logged in to your account when you transfer.

I hope that makes things clearer.

Walt