Moonfruit Lounge - RESOLVED: Service Disruption 16:40 BST (GMT +1) 07 Apr 2009 - Comments

RESOLVED: Service Disruption 16:40 BST (GMT +1) 07 Apr 2009 - James

James — Sat, 04 Jul 2009 16:06:14 +0100

Service down on 3rd/ 4th July. No email to explain what happened as yet.

Now I note my site doesnt allow me turn on Private Membership within Settings.

Has Moonfruit removed this option?

Conspiracy?

Also note, all latest comment on this site are not related to that large embarassing outage last night. Does Moonfruit run this site also? Perhaps we need our own discussion forum to chat about the service level etc.

RESOLVED: Service Disruption 16:40 BST (GMT +1) 07 Apr 2009 - Walt

Walt — Thu, 14 May 2009 09:00:23 +0100

Hi Lewis,

The problem you are encountering is completely unrelated to the service disruption, even though another customer had similar problems last week.

We've found your ticket in our support system and will respond shortly. We tested login for your site, grampianwedding.moonfruit.com, in both FF3 and IE7 and in both cases it loaded very quickly. In the meantime you may want to try clearing your cache (Temporary Internet files) which fixes a lot of problems in the browser including slow loading.

You can clear your cache in IE7 by going to the toolbar and using Tools > Browsing History > Temporary Internet Files and using the 'Delete files...' button. This will simply clear out old stored web pages and nothing more. This will then force your browser you reload a fresh version of your site. Try that and see how you get on.

Thanks

RESOLVED: Service Disruption 16:40 BST (GMT +1) 07 Apr 2009 - Lewis

Lewis — Wed, 13 May 2009 13:43:17 +0100

Hi there,

I am too having the same problem. I can edit one of my sites fine, but the other is a nightmare. I can't add text without it disappearing, I can't save or do anything!!!

RESOLVED: Service Disruption 16:40 BST (GMT +1) 07 Apr 2009 - Kate Lewis

Kate Lewis — Fri, 08 May 2009 14:27:06 +0100

I'm still having major problems trying to upload a menu bar. It's really frustrating...please please could you tell me when this will be resolved roughly?

RESOLVED: Service Disruption 16:40 BST (GMT +1) 07 Apr 2009 - Walt

Walt — Wed, 15 Apr 2009 12:40:29 +0100

Hi Steve,

I saw your email from the 7th and we responded immediately with details on how to fix this. This fix worked for all other customers experiencing similar problems and we've not heard of continuing issues. If there are other problems currently, as of today, Wednesday 15th April, then we are not aware.

That said we did have a minor disruption over Easter but these were immediately resolved.

At present we have no outstanding issues and all systems are showing 100%.

You mention just the one site, golden valley community but none of the others in your account, are they editable?

I can see that you last updated your site: Apr 15 2009 4:08AM and last accessed your site: Apr 15 2009 11:47AM.

So can you confirm if you are still having problems with editing this site, and is it just this site?

Thanks

RESOLVED: Service Disruption 16:40 BST (GMT +1) 07 Apr 2009 - Steve

Steve — Tue, 14 Apr 2009 19:23:58 +0100

I cannot see how you can say that the problem has been resolved as myself and quite a few others are still having problems.
My account with yourselves is pretty much useless at the moment. I have sent countless queries to yourselves but keep getting told th do the same things which are not helping at all.
I have been chatting to people on Facebook and they all seem to be having the same problems.
We are unable to build a new site.
We are unable to upload any images.
On times I am unable to edit my site at all.
I have been a customer with yourselves for almost 4 years with the full package (£15 per month), and at the moment the whole package is useless to me.

I have the latest Macromedia Flash Player and Internet Explorer 8, my setings too are all correct.
Is there any chance that anyone can help at all?