Moonfruit Lounge - RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - Comments

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - bb

bb — Sun, 05 Jul 2009 23:18:27 +0100

Why is moonfruit constantly down at the moment ? This is a service we are paying for? I cant access my e-mails or site ?

This is really wrong.

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - Amanda

Amanda — Thu, 02 Jul 2009 15:35:44 +0100

Thanks Rich for the info, I am a newbie to networking and can grasp a concept when the acronym is explained. The sitemaker team were on the case and dealt with the attack in great time well done you folks.

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - Walt

Walt — Thu, 02 Jul 2009 15:24:39 +0100

Thanks Rich97,

And yes, it has been a rather hectic morning. But we do seem to have this fully under control.

Also, for those who are interested, we aren't the only ones to suffer DDoS attacks.

Banks in Europe and the UK have suffered (RBS - WorldPay) over the past few years, as have gambling and gaming sites, Internet companies like DoubleClick, government sites (Iran's, following the recent disputed elections) and, believe it or not countries - Estonia and Georgia's entire network, after a dispute with Russia.

- Walt

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - rich97

rich97 — Thu, 02 Jul 2009 14:58:13 +0100

To all the non-techies. A DDoS (Distributed Denial of Service) attack is where a hacker will use a massive army of hacked computers called a "botnet" to send huge amounts of data to a server from many different locations rendering the servers internet access is effectively blocked by all of these requests.

It's an extremely potent form of attack, difficult to stop and even harder to prevent against. So don't blame Moonfruit. I'm sure their admins are going mental trying to sort this mess out. :)

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - joe

joe — Thu, 02 Jul 2009 12:17:11 +0100

Ain't that the truth Amanda. We're tweaking the defenses. Should start to stabilise shortly. Thanks for your patience.

Joe

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - Amanda

Amanda — Thu, 02 Jul 2009 12:14:16 +0100

Mine too there one minute and then when I go back to edit gone again. I know this will take a while to even out, thanks for working hard to resolve the issue. Time to get the team onto some serious network security. Cheers Amanda

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - Gavin

Gavin — Thu, 02 Jul 2009 12:09:05 +0100

websites were up but have now gone down again

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - Rory

Rory — Thu, 02 Jul 2009 11:23:59 +0100

its still down

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - joe

joe — Thu, 02 Jul 2009 11:23:28 +0100

There may be some slowness as we come back to full power. We're still shutting out Ddos IP addresses, so there may be some variability. Thanks,

Joe

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - heath

heath — Thu, 02 Jul 2009 11:15:40 +0100

Back here too.

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - ricky

ricky — Thu, 02 Jul 2009 11:14:29 +0100

oh, sorry for the double post, i don't usually do this. But it appears my site is now loading, (very slowly) so it seems to be up again to an extent. I would also like to say i hope you catch the loser ddosing the servers and charge them to the full extent of the law. this disruption of service is very annoying, (and rather quite pathetic at how someone can do this).

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - Amanda

Amanda — Thu, 02 Jul 2009 11:13:29 +0100

All done up and running again. Must remember to go activate my adwords now. Big Thanks x

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - ricky

ricky — Thu, 02 Jul 2009 11:11:42 +0100

hello, it appears my website will not load, although a few people have commented this is back to normal, and their sites are working? i am confused, firefox simply says... Failed to Connect, and cannot establish a connection.

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - Amanda

Amanda — Thu, 02 Jul 2009 11:10:09 +0100

Well nearly one of my sites is only displaying the background :o( but hey two out of three aint bad :o)

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - Hayley

Hayley — Thu, 02 Jul 2009 11:08:29 +0100

Amanda-check your sites now I think mine are all working again now xxx Thanks Moonfruit!

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - Amanda

Amanda — Thu, 02 Jul 2009 11:07:13 +0100

CONGRATULATIONS We are all back on line thanks for all your hard work you super stars XX

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - Amanda

Amanda — Thu, 02 Jul 2009 11:02:20 +0100

Hi Guys,
Glad I eventually tracked down a page from Moonfruit that I could access! I was getting a tad concerned with thoughts of bankruptcy and receivers going through my head. I am running a business and have three websites on the go through you guys. One just launched, it is a business specific website aimed at corporate clients and the launch has been co-ordinated with a press campaign and no one can see the site! I know you will all be there pulling your hair out but is there any estimated time for going back on line so I can inform our PR team as I am sure they will be cursing me as it is? From the previous posts there seems to be a bit of confusion, is the down time due to an attack or is it just that there is unprecedented use and the servers cant take it. What is a DDos? Good Luck and it would be great if the site maker team could send out an email to let us know when the servers up and running again. Good Luck Guys :o)

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - Gavin

Gavin — Thu, 02 Jul 2009 11:02:07 +0100

thanks for the update moonfruit. hope it is sorted soon.

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - fileyholidaylettings

fileyholidaylettings — Thu, 02 Jul 2009 10:52:25 +0100

Don't forget to pause your adwords campaigns peoples!

RESOLVED: Service Disruption 09:11 BST (GMT +1) 02 Jul 2009 - joe

joe — Thu, 02 Jul 2009 10:47:36 +0100

Hi Belfast, don't worry we'll be having a full review after this and see what we can do to further safeguard things. We'll let you know. Thanks,

Joe