Moonfruit Lounge - Scheduled Downtime planned 07:30 BST (GMT +1) 21, 24 & 26 August 2009 - Comments

Scheduled Downtime planned 07:30 BST (GMT +1) 21, 24 & 26 August 2009 - Walt

Walt — Thu, 27 Aug 2009 17:42:59 +0100

Hi,

This will be unrelated to any database work we did in the above mentioned blog. I've checked your site in both Firefox 3.0/3.5 and IE 7. Your site looks OK and no boxes are overlapping. We have made no system changes for many weeks so the software has not been updated.

Can you please contact support so that we can get some system information from your computer, and so that you give us more details about what you are seeing and when it occurred exactly.

Have you tested this on other comptur systems and do you know what type of system and software that the visitors seeing this problem are running.

Answers to these questions should be included in your Support Query.

Thanks

Walt

Scheduled Downtime planned 07:30 BST (GMT +1) 21, 24 & 26 August 2009 - LChaney

LChaney — Thu, 27 Aug 2009 06:42:36 +0100

Now there is a problem with the login and sign up boxes. They stack on top of each other making it impossible for the vistor to make out what the words are.

Please help!

Scheduled Downtime planned 07:30 BST (GMT +1) 21, 24 & 26 August 2009 - Walt

Walt — Mon, 24 Aug 2009 11:10:35 +0100

Hi Keller,

We could have done it all in one hit but thought it would be better if we did it in three small chunks. So, only one more to do and job done.

Cheers - Walt

Scheduled Downtime planned 07:30 BST (GMT +1) 21, 24 & 26 August 2009 - Keller

Keller — Mon, 24 Aug 2009 09:45:26 +0100

Ok, no problem, I thought it was just the 21st, that's all - just panicked a bit that maybe my sites hadn't returned after Friday (not looked at them all weekend), but glad all is well - you guys know what you're doing :-)

Scheduled Downtime planned 07:30 BST (GMT +1) 21, 24 & 26 August 2009 - Walt

Walt — Mon, 24 Aug 2009 09:35:33 +0100

Hi Keller,

Yes, they were down. As per our post above we had programmed in 3 x 60 min slots for programmed maintenance - all on separate days to minimise impact to users.

We did also highlight this in our Message of the Day panel, the one you get when you first sign in, to make sure all customers were notified.

Today's went smoothly, as expected, and we have one more to complete on Wednesday the 26th at the same time.

- Walt

Scheduled Downtime planned 07:30 BST (GMT +1) 21, 24 & 26 August 2009 - Keller

Keller — Mon, 24 Aug 2009 07:53:20 +0100

It's 7.55BST on 24th August, are the sites down for maintenance again?