Moonfruit Lounge - RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Comments

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - deandavey01

deandavey01 — Mon, 23 Nov 2009 13:19:15 +0000

hi im having trouble getting onto my website. im getting a 504 error. is there a problem you end? im panicing!!!

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Walt

Walt — Tue, 27 Oct 2009 12:32:28 +0000

Hi Dawn,

Your site address is actually: dawnholliday.moonfruit.com (no .co.uk). So you should be able to login using dawnholliday.moonfruit.com/login

Ummm, Dawn, where are you trying to access your site from? As in what country? We recently had an issue in SA where a particular Telco was blocking our IP address for some reason. Websites were fully accessible and viewable from every where but a small corner of South African.

Walt

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Dawn

Dawn — Sun, 25 Oct 2009 17:11:28 +0000

Oh wow... I feel stupid... My website address is actually www.dawnholliday.moonfruit.co.uk

It's still able to be viewed, but the problem with the site loading and not being able to log on still stands. I guess it must be something going wrong on my end. Any ideas or tips would still be much appreciated.

Thanks so much

Dawn

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - dawnunicorn

dawnunicorn — Sun, 25 Oct 2009 17:00:15 +0000

Hi Walt,

Thanks so much for your reply, and sorry again about the repeated messages. I wrote .com instead of .co.uk at the end of my site sorry about that. I've managed to get on from my mum's laptop. It's very strange. On my own laptop moonfruit either loads partially for me or I get a connection error from each browser I use. The login page, if it loads for me tells me I need the latest flash to view it, but moonfruit confirms that I do have the latest java and flash. I can access the French Moonfruit though. This has been going on for over a week.

When I refresh enough on my website (www.dawnhollidayart.moonfruit.co.uk) I just get a "Page cannot be found! Please check the website address (URL) and try again." message. I've asked my friends and family to try to get onto my website but they all get the same message.

I managed to login through my mum's computer though and get onto the editor where I can view my website fully intact. It's not yet finished but I still used to be able to view it and show it to people.

I have tried a few things like clearing cache, cookies, and I flushed the DNS and checked firewalls as well. All of which have made no difference. I'm confused, if it's a problem with my server or browser or something howcome no one can view my page anymore?

I would truly appreciate and be graterful for some help, I wanted to upgrade my site for xmas but I'm not sure how if I'm unable to get this sorted :S

If you would prefer I contact you on the forum or elsewhere please let me know as I understand this is just meant for comments.

Username: dawnunicorn
email: random_angel333@hotmail.com
website: www.dawnhollidayart.moonfruit.co.uk

Many thanks,

Dawn

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Walt

Walt — Fri, 23 Oct 2009 11:35:32 +0100

Hi Dawn,

We are not experiencing any problems with our service at all. It's running at 100% and our error logs are clear. And judging by the fact I had to delete over 50 duplicated posts from you I would tend to think you may have a connection problem of some sort.

As far as your site is concerned I cannot find it on our system or your domain. This does not mean it has been deleted, just that the information you have provided cannot be located in our database. If you can give us your user name or contact email address then we may be able to find your account and site through that.

Thanks

Walt

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Dawn

Dawn — Fri, 23 Oct 2009 00:50:51 +0100

Hiya,

I am still experiencing MAJOR issures with the entire site. I keep getting a connection error on both firefox and internet explorer. It's telling me -

"Connection Interrupted

The document contains no data.

The network link was interrupted while negotiating a connection. Please try again."

If I do manage to get onto the front page or any page by repeated refreshing and manage to click 'login' the page it takes me to (if im lucky) has nowhere to put in my login details...

I'm starting to get worried as I remember reading that websites will be deleted if not logged onto for 31 days...

my website is www.dawnhollidayart.moonfruit.com

Would reall appreciate some help!

Dawn

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Walt

Walt — Sat, 17 Oct 2009 17:17:39 +0100

Hi guys,

We identified the signature of the attack and put a block in place. And as you spotted on our Status site Andrew, it was a DDOS attack. The attack occurred against one particular site and a forum on one particular page. We are yet to establish why this website was targeted. Service was returning to normal by 16:12.

All sites should now be fully accessible.

Thanks for your patience while we resolved this issue as quickly as we could.

- Walt

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Andrew

Andrew — Sat, 17 Oct 2009 16:39:58 +0100

Joe
just came across this http://status.sitemakerlive.com/ and discovered the problems we were experiencing with our sites was all down to a DOS (denial of service)

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Andrew

Andrew — Sat, 17 Oct 2009 16:14:35 +0100

Thanks Joe

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Joe

Joe — Sat, 17 Oct 2009 16:10:17 +0100

Hi Andrew,

Yes they know the problem, just getting to the cause and the solution. We'll be there soon. Thanks, joe

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Andrew

Andrew — Sat, 17 Oct 2009 16:07:47 +0100

Hi Comins

there was a service disruption yesterday which was then put right but obviously some thing has gone wrong moonfruit are currently on the case

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Andrew

Andrew — Sat, 17 Oct 2009 16:04:01 +0100

Joe
you need to tell the engineers that all moonfruit sites are giving out a 504 gateway time out error

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - COMINS

COMINS — Sat, 17 Oct 2009 16:00:03 +0100

Hi,
looks like Moonfruit is down again? I can't access any website (hosted by moonfruit, of course XD).
COMINS

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Joe

Joe — Sat, 17 Oct 2009 15:58:48 +0100

Hi Andrew,

I don't know yet, but will get a full report from our engineers when things are stable. Thanks for your patience.

Joe

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Andrew

Andrew — Sat, 17 Oct 2009 15:52:02 +0100

Hi Joe
any idea what went wrong this time after yesterday's unexpected disruption

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Joe

Joe — Sat, 17 Oct 2009 15:49:40 +0100

Hi guys, don't worry we're on it. Should be back up again shortly. Thx,

Joe

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Andrew

Andrew — Sat, 17 Oct 2009 15:49:03 +0100

seems my site has come back up again and so has the forum at moonfruit bit weird there

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Gazza

Gazza — Sat, 17 Oct 2009 15:46:15 +0100

just noticed the time on my last message as 14.44 a & the time is 15.44 not got there clocks sorted either.
Gazza

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Gazza

Gazza — Sat, 17 Oct 2009 15:43:04 +0100

Well I hope they get it sorted soon,I have 3 sites & they are all down, hope We are mot missing out on too much business.
Gazza

RESOLVED: Service Distruption 15:30 - 16:20 BST (GMT +1) 15 Oct 2009 - Andrew

Andrew — Sat, 17 Oct 2009 15:40:49 +0100

Hi Gazza
i am also experiencing problems accessing my site too was working fine this morning then suddenly round about 3,30 was browsing moonfruit and all hell broke loose even the forum is down too so if there is a problem then this blog is the only way we site leaders can communicate