Moonfruit Lounge - RESOLVED: Service Outage 24 November 22:09 GMT - Comments

RESOLVED: Service Outage 24 November 22:09 GMT - Walt

Walt — Tue, 24 Nov 2009 23:11:05 +0000

Back on line.

iFans, I understand your frustration, we do not enjoy these outages either. We take our service delivery very seriously and we do our damned best to provide a good service. Sadly we are at times thwarted. Our current provider is a very large global provider and normally provide us with a faultless service. But we will be seeking undertakings from them that they will investigate these recent incidents and provide us with details of how they will minimise the risks of re-occurance. I can only offer our apologies for any inconvenience caused.

If any customers continue to encounter problems getting their site to come up, please do try clearing your cache just in case your browser has cached errored pages.

Thanks for your patience.

-Walt

RESOLVED: Service Outage 24 November 22:09 GMT - Angelee

Angelee — Tue, 24 Nov 2009 22:54:59 +0000

Sites are back.. i have about 8 all are working fine!

RESOLVED: Service Outage 24 November 22:09 GMT - iFans

iFans — Tue, 24 Nov 2009 22:50:15 +0000

Wait? That's all well and good and I know you can't wave a magic wand but it is damned annoying as my site prides itself on its football results service - and none of my customers can use it tonight. 10pm outage - just at the height of my midweek useage. Grrrrrrr

RESOLVED: Service Outage 24 November 22:09 GMT - 360experts

360experts — Tue, 24 Nov 2009 22:50:03 +0000

I love the site maker for retards. I too am retarded and even I have built a professional website. Hopefully we are talking hours of downtime and not days!

RESOLVED: Service Outage 24 November 22:09 GMT - Nick

Nick — Tue, 24 Nov 2009 22:49:57 +0000

I was in the middle of building a site when moonfruit went down. Oh Well! It time to have coffee break. I hope moonfruit can resolve this quickly.

RESOLVED: Service Outage 24 November 22:09 GMT - Ron

Ron — Tue, 24 Nov 2009 22:47:56 +0000

right in the middle of a save booo hoo

RESOLVED: Service Outage 24 November 22:09 GMT - Walt

Walt — Tue, 24 Nov 2009 22:44:34 +0000

Hi Dan,

Despite the outage today and yesterday, our network provider is generally quite reliable. They were performing a routine upgrade yesterday and omitted a configuration. Once updated the service was returned to normal.

With regards the issue today are priority is to get the problem fixed first. Then we'll work with them to find out what happened, whether it was related to work they did yesterday, and what they'll be doing to ensure this does not happen again.

Please be assured we will be doing everything in our power to ensure this does not happen again.

We will provide an update once we have it.

- Walt

RESOLVED: Service Outage 24 November 22:09 GMT - iFans

iFans — Tue, 24 Nov 2009 22:41:33 +0000

I'm afraid this is not the first time this has happened. Tsk!

RESOLVED: Service Outage 24 November 22:09 GMT - Dan Jefford

Dan Jefford — Tue, 24 Nov 2009 22:29:42 +0000

We are ready to launch on Dec 1st with 6k spent on radio advertising, i really hope this is a rare problem as i do not have the time to organise my site to be made again elsewhere!