Moonfruit Lounge - RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Comments

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Walt

Walt — Mon, 20 Jun 2011 13:14:19 +0100

Hi Peter, we've sent a reset password email to your email address. As long as you use the correct username: peterhunt83. Can you tell us also, how you are logging in i.e. via Moonfruit.com or via your site?

Your account and site are fine by the way so you shouldn't have any issues logging in with the right details.

~ Walt

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Peter

Peter — Sat, 18 Jun 2011 13:25:40 +0100

Carnt log into my account havent been able to all week,, when details are entered correctly,, clicking on login button has no effect, its as if the login button has no link.

Have sent moonfruit email but have yet to have a reply,, need to make rgent changes to the site.

I hope this issue gets resolved quickly.

Thank you.

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Walt

Walt — Tue, 26 Apr 2011 09:42:14 +0100

Hi Liam, I've sent a reset password email (to your live.co.uk address) just in case that's what you meant i.e. user/pass don't work. If that's not what you meant can you provide more details on what you mean by doesn't work on any computer.

Thx

Walt

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - liam

liam — Mon, 25 Apr 2011 05:39:46 +0100

I can't login to my website account. Doesn't seem to be working on any computer now. Really need to get some changes done. help

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Walt

Walt — Wed, 03 Mar 2010 11:15:22 +0000

Hi lwe,

No we aren't suffering any problems. I've checked with our Sys Admin and all servers are running 100%, no errors reported, and our network is in good shape.

If you have further details please let us know.

Thanks - Walt

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - lwe

lwe — Fri, 26 Feb 2010 11:16:02 +0000

Hello,

I believe you are still having issues. Despite the website loading correctly occasionally, some features are failing to reload properly when editing websites. It loads without full editing features for example. I think their still may be a capacity issue possibly. I doubt I am the only user seeing this partially restored service.

Otherwise when it's working very happy with your moonfruit service!

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Walt

Walt — Thu, 14 Jan 2010 11:42:11 +0000

Hi Liam,

No, the outage lasted 50 minutes. So if you are having problems it will be something else entirely.

Have you tried accessing your site from another location? Have you tried clearing your browser's cache and reloading the browser? We have no problem viewing your site: http://liamalucien.moonfruit.com/

You might be better contacting support and letting them know what you tried, what you see (or don't see) exactly, who your ISP is, and any other relevant details you think may help.

Thanks - Walt

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - liam

liam — Tue, 12 Jan 2010 17:30:58 +0000

My website will not load!
It was fine around the th of Jan, but has not come back up since, nor the moonfruit.com site, is the service still down?

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Walt

Walt — Wed, 06 Jan 2010 11:30:36 +0000

Hi,

We know about Emrys' problem would you (r33 and Karen) mind checking your sites again, and clearing your cache if necessary.

Thanks

Walt

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - karen

karen — Wed, 06 Jan 2010 01:17:11 +0000

i still luv ya, but i need to make changes and cannot log in to the moonfruit site. hope this gets resolved.
kp

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - r33

r33 — Tue, 05 Jan 2010 22:54:27 +0000

I cannot accept any new members in my members section. The people tab keeps crashing.

I get a " RSL error 1 of 4" error # 2046.

Im not sure if this is related to the down time, the error occured just before moonfruit went down.

I sent a support ticket as well as posting here on the blog.

Please advise.

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - Emrys

Emrys — Tue, 05 Jan 2010 22:27:04 +0000

I'm not convinced that everything's been resolved because forum threads on our site seem to be randomly jumbled (posts attached to completely wrong threads).

RESOLVED: Service Outage 20:57 GMT 05 Jan 2010 - gtentelevision

gtentelevision — Tue, 05 Jan 2010 22:03:41 +0000

still can not access moonfruit home page is this going to be fixed soon?