Moonfruit Lounge - Latest Bug Fixes - Comments

Latest Bug Fixes - Walt

Walt — Thu, 22 Nov 2007 10:19:10 +0000

Hi wkeasler,

The Chat problem is now fixed. Sorry for the inconvenience.

Latest Bug Fixes - Walt

Walt — Wed, 21 Nov 2007 11:21:31 +0000

We are investigating problems with the Chat widget at the present. We hope to have a resolution soon.

Latest Bug Fixes - wkeasler

wkeasler — Tue, 20 Nov 2007 18:51:45 +0000

The "Chat" widget has stopped working, it says that it is "connected" but there are no member names showing up, and no one can communicate with the other??? I've tried on several computers, and have tried different settings of the firewall. anyone else having this problem???

Latest Bug Fixes - Walt

Walt — Tue, 20 Nov 2007 10:24:13 +0000

Hi Steve,

This month we've been doing some back-end work, bug fixes and continuing with some nice features we hope to have out around Christmas. So this month will be a somewhat low-key, compared to other months but we are working on providing some nice things for or around Christmas time. But we will elaborate a little more in a a few weeks about what to expect.

Walt

Latest Bug Fixes - Steve

Steve — Sun, 18 Nov 2007 15:40:13 +0000

Hi walt

Is there going to be any widget or template releases this month ??

Latest Bug Fixes - Walt

Walt — Wed, 14 Nov 2007 12:46:13 +0000

Hi Shane,

I'm sure most users would just send an email newsletter to their site members. Did you have anything specific in mind?

Latest Bug Fixes - Shane

Shane — Tue, 13 Nov 2007 01:48:35 +0000

Any chance of adding a newsletter service feature?

Latest Bug Fixes - Walt

Walt — Thu, 08 Nov 2007 11:19:19 +0000

Hi Atlas,

It was a decision we made to enable the site leader full power to edit or delete posts. From the research our team did it appears that most forums are open to members only and you would hope that members would behave themselves. After all, if membership to a website is regarded as a 'desirable' objective, then loss of membership would be incentive enough not to post 'offensive' remarks.

At present it isn't something we will be changing. But thanks for you comments.

Walt

Latest Bug Fixes - Atlas

Atlas — Wed, 07 Nov 2007 15:16:20 +0000

Hi Watt,

Is it possible to moderate the forum, I mean to have the possibility to first approve a post before it's posted? Thanks.

Atlas

Latest Bug Fixes - Walt

Walt — Mon, 05 Nov 2007 10:19:30 +0000

Hi Express,

we've had no downtime or technical issues over the time period you mention. If you are still having problems logging in please contact support with as much detail as possible.

Latest Bug Fixes - express

express — Sun, 04 Nov 2007 19:34:40 +0000

Anyone having trouble logginf on in the past 24 hours?
I can't get into my account, keep getting error message.

Latest Bug Fixes - Joe

Joe — Sat, 03 Nov 2007 15:26:08 +0000

Hi San,

If the problem is only when the file has been downloaded to play (e.g. not in the jukebox player inside your site itself), then this is likely to be an issue on your computer. When the files are downloaded to play, they play in the native player on your PC, and not using any of the tools we provide. Can you confirm if they are playing at 2x speed in your site (using our Jukebox), or after you have downloaded them (on your PC)? Thanks,

Joe

Latest Bug Fixes - San

San — Fri, 02 Nov 2007 20:10:08 +0000

OK tried to convert using 4 different software downloads, still no luck. I also replied to the original query can I please get help with this, I am going to lose a client by ther end of the day as I have No answers

Latest Bug Fixes - Walt

Walt — Fri, 02 Nov 2007 18:24:52 +0000

Hi San,

The constant bit rate is part of the equation. Is the sampling rate correct? A multiple of 44.1 khz? If this is correct just reply to our response through the support query and tell us what page your juke box is on and we will check it out.

Walt

Latest Bug Fixes - san

san — Fri, 02 Nov 2007 18:15:30 +0000

Walt
I did configure the file to "constant" not "variable" already. Is there a way it would play fine in the download style, but not in the jukebox? I don't understand how it can work for one type of insert and not another. Unless there is something wrong with MY jukebox (like I said this was my 3rd attempt to get support, but this problem is listed repeatedly on the forum page.) Any way I can get someone to check it out for me?

Latest Bug Fixes - Walt

Walt — Fri, 02 Nov 2007 17:59:45 +0000

San ,

We checked our Support system and we see a post from you dated 22 hours ago. Normally we do try and respond with 24 hours. Our support system has been quite busy lately and we take them in order of age so we would have addressed your query as soon as we could.

The forum we generally leave for site owners/leaders to pass around information and advice amongst themselves and we only dip in to comment when necessary, quite often to ask customers to use the query form so that we can get more details about a problem.

With regards to MPs playing at the wrong speed this is usually down to the encoding rate being variable. The advice we have given in the past that has usually fixed this problem is this:

Files encoded using 'standard' MP3 format at CONSTANT bit rate will normally
play correctly, provided the sample rate is a multiple of 44.1kHz - other
'interpolating' sample rates cause Flash Player to speed up the playback.
Sample rates of 96000, 44100, 22050 and 11025 samples/second at 8, 16 and 32
bit depth will all work fine.

Go to this site for more info
http://www.draftlight.net/dnex/mp3p...

Let us know how you get on - and I will of course add this information to a reply to your support query.

Walt

Latest Bug Fixes - San

San — Fri, 02 Nov 2007 16:45:55 +0000

OK
I have over 30 sites with Moonfruit. Why are you so hard to contact? I have been having trouble withmy downloaded MP3's playing at double speed. I submitted a form over 2 days ago and have not gotten any response. This is our business too. I know other have this same problem from the Forum and NO solution has been posted.
What is the deal????

Latest Bug Fixes - joe

joe — Fri, 02 Nov 2007 10:18:13 +0000

Wow, thanks Walt, you're great ;-)

Joe