Moonfruit Lounge - RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - Comments

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - bubu

bubu — Fri, 13 Nov 2009 18:57:14 +0000

jajaja

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - Walt

Walt — Thu, 19 Mar 2009 10:46:45 +0000

Hi Peter,

I've checked both your sites as well as your account and all are working as expected. We have tried in FF and IE and no issues are present. Can you please contact support through
http://www.sitemakerlive.com/en/ind...

Could indicate any changes that may have taken place with your internet connection, or how you access it e.g. broadband provider, through work VPN, new router or set top box, new software etc. Also can you confirm if you have tried to access it from an alternate location with another computer, as this helps isolate whether the problem is location based. Any specific or details information will help.

To confirm your sites are up and running, visible on the web and accessible.

Thanks

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - Peter Faulkner

Peter Faulkner — Thu, 19 Mar 2009 09:29:04 +0000

I have been unable for two days to access www.moonfruit.com, www.alltheessexnews.moonfruit.com or www.whocanyoutrust.org.uk instead it keeps coming up with a Connection Timed out message. I have tried on a laptop using Vista and a PC using XP and still nothing. Can anyone help?

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - Joe

Joe — Mon, 26 Jan 2009 10:04:53 +0000

Hi Emma,

If you can submit a query through support we can gather more data about your site and computer and see if we can fix the problem. We don't have any general issues like this, so it is likely to be something specific to your setup, but we may be able to help. Thanks,

Joe

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - Emma

Emma — Sun, 25 Jan 2009 17:21:13 +0000

I am having and have had intermittent continuing problems with all my sites. I cannot log in, then I can log and as soon as I try to edit the system hangs as though it is trying to load and cannot with the timer showing. I am desperately trying to upload and make changes, it has been like this for over 2 weeks - like before, and I am increasingly unhappy with the service and losing business.
Cache has been cleared, flash and java and browsers all updated and checked, system checked and got others to try from seperate computers. Also, the tickets, as usual hav not been answered.
Please advise what I can do and what else I can try.
Hope to hear from someone.
Emma

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - Walt

Walt — Thu, 11 Sep 2008 12:34:24 +0100

Hi Star, no they don't happen often, in fact this one, as you can see happened almost 8 months ago.

As for it affecting page ranking in the search engines? When the search engines index your site and then rank it, they do so based on its content, the content relevance, incoming links, its popularity, to name but a few criteria, not whether it goes offline briefly. So on both counts you really don't have to worry.

Thanks

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - star

star — Wed, 03 Sep 2008 19:46:33 +0100

How often do these service outages happen and will it affect our moonfruit sites ranking in the search engines.

Thanks

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - Hank

Hank — Tue, 26 Feb 2008 18:53:55 +0000

My website is ALL screwed up!!!! Somebody please help me!!!! There is no number for me to call !!! I can't bring my website up after I log on !!! This really SUCKS !!!!!
Go ahead and try for yourself!!! 1client.moonfruit.com PLEASE straighten out my problem & your SERVICE!!! THANK YOU !!!!! HANK.

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - Express Tech

Express Tech — Tue, 12 Feb 2008 20:19:58 +0000

Numerous websites of mine thru moonfruit and moonfruit itself is not working, whats wrong, this contiues to happen, and clients continue to become more and more enraged,

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - Pete

Pete — Tue, 12 Feb 2008 18:28:50 +0000

Joe, Walt.

Something must be wrong as we all seem to be having the same problems with our sites not opening all the time or opening really slowly...Please can someone look into this as we are all losing business whilst they are down.

Many Thanks

Pete

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - Walt

Walt — Fri, 08 Feb 2008 12:41:33 +0000

Hi Bernadette,

Please see my email response, it provides a bit more detail on what to check for, what we have done, and some changes in our latest release.

Regards

Walt

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - bernih

bernih — Thu, 07 Feb 2008 16:42:28 +0000

Hi Walt,

I've emailed back as I am still experiencing problems with my www.photabulous.co.uk site.

I cannot edit it in any way at all either through Moonfruit or through my account site www.prestatyncricketclub.com. The downloading edit tools simply wil not load on the page.

Is there anyway you could put back the log in details on the photabulous site and I can try and log in directly on the site itself? I deleted the log in details at the bottom of the homepage as it is a business site.
Hope you can help as I need to update the site.

Thank you
Bernadette

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - Walt

Walt — Wed, 06 Feb 2008 11:31:36 +0000

Hi Bernadette,

Please check our response in your email inbox. We have a few questions for you which might help us establish why you are currently having problems.

And we have a setting change for your browser that may help.

Thanks

Walt

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - bernih

bernih — Tue, 05 Feb 2008 20:06:44 +0000

Hi,

I have had intermittent days when I can access both this site and my other site to edit them www.photabulous.co.uk

Today however, even when I have accessed my account via moonfruit, I am unable to log in and edit either site. I have submitted a support ticket and await the outcome.

When I attempt to log in on the site itself, the log in button on the sitemaker log in panel will not work and refuses to log in. Intermittently the home pages on both sites only partially load. In my office I have 3 Pc's and I cannot access my sites on any of them.

I'm quite upset now, as both these sites require constant updating and I can't update either of them. Please help! By the way I clear the cache every time I try to gain access to the sites. This helps me get to the home page of both sites, but from then I am still denied access to log in.

I hope someone can help me out soon. Thank You.

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - Pete

Pete — Tue, 05 Feb 2008 11:45:00 +0000

Hi Joe I think I have fixed it, It would not let me edit any thing and one of the pages that had the a form page for customers to complete would not stop trying to load, so I got rid of that page and added another and now its working, It could have been because they was a backlog when your system when down?

Cheers

Pete

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - joe

joe — Mon, 04 Feb 2008 16:34:05 +0000

Hi Pete, I've seen your ticket in the support queue, I think the problem is that there is not enought information for us to work out the problem. 'Not working' can often mean a number of things. Does the site load at all, does it load a broken page, does it load but not let you edit, etc. I've replied to you via the support system. If you can take a screenshot of what you are seeing and reply to me with this attached, we can see better what you mean. Thanks, Joe

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - pete

pete — Mon, 04 Feb 2008 08:51:46 +0000

Joe, I have cleared the cashe and I can get on the web site but as soon as I try and edit it it goes down again and can not get back on it, I already have a couple of tickets...but by can I not get on the main moonfruit site as well as mine.....all other sites are ok. Pete

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - joe

joe — Sun, 03 Feb 2008 20:56:19 +0000

Hi Pete, there have been no problems with our service since the 2 hours focused on in this article. I have checked your site and it all works correctly. I would clear your cache and try again. I hope that helps, Joe

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - Pete

Pete — Sun, 03 Feb 2008 10:33:11 +0000

My site has also been down for 2 days now, and the same problems, I can not even open the main Moonfruit site, it came on for 2 mins then went off again...Its really poor as I am loosing business from it been down.

I have had a ticket on but no response

RESOLVED: Service Outage: 25th January 08.10 - 10:15 GMT - joe

joe — Tue, 29 Jan 2008 21:34:50 +0000

Hi Dee, sorry to hear you're still having problems. Are you saying that it worked after you cleared your cache, but is now no longer working again?

I don't think I have enough information to help, and don't know your site address so can't track down your ticket on the support system. If you can give me a clue I'll see if I can help ;-) Thanks,

Joe