Moonfruit Lounge - Free domain name vouchers for all existing customers ** - Comments

Free domain name vouchers for all existing customers ** - eLAINE

eLAINE — Mon, 17 Nov 2008 17:20:38 +0000

Best Place to Build your website! Easy Peasy

Free domain name vouchers for all existing customers ** - Plasma Installation Toronto

Plasma Installation Toronto — Tue, 28 Oct 2008 20:18:22 +0000

Can we move .ca to moonfruit?

When I transfer a .com to moonfruit... and its all set up - what is the email quota for each domain? 5 emails per domain or 10 email?
Is there instructions to set up outlook etc.. ?
also what is the webmail service like?
Is there a dummy account for us to see or try out?

thanks

Jeff

Free domain name vouchers for all existing customers ** - Lok

Lok — Mon, 22 Sep 2008 18:47:47 +0100

Hai Joe, you did a splendid work.

Free domain name vouchers for all existing customers ** - chris

chris — Fri, 12 Sep 2008 20:08:52 +0100

Hey,

Ihear u r giving existing customers free domains, but i have had no email but would like to have a free domain. Is their anything i Should Do To Get the offer?

Free domain name vouchers for all existing customers ** - Walt

Walt — Fri, 29 Aug 2008 11:09:07 +0100

Hi John,

No porky pies, just a blog that, perhaps, could have been better worded. Joe is in fact one of the directors - he has written numerous blogs on the lounge over the last year or so.

Thanks again for bringing this to our attention.

Walt

Free domain name vouchers for all existing customers ** - John Wilson

John Wilson — Wed, 27 Aug 2008 13:57:16 +0100

Thanks again but I see no confusion in 'Free domain name vouchers for all existing customers' which I have just copied from the headline at the top of the page. I am an existing customer, a year ahead of that posting so was Joe on Jun 12th offering pork pies in the sky? Does he work for you? I know all abou the pricing policy and don't get me wrong, I think Moonfruit is an excellent service and your prices are very fair. But, if there are NOT 'Free domain name vouchers for all existing customers' thern its high time you took down this headline from Forum on the Moon fruit home page and replaced it with one that explains your retreat. I am an existing customer .Joe still says I get a free domain!

Free domain name vouchers for all existing customers ** - Walt

Walt — Wed, 13 Aug 2008 14:20:04 +0100

Sorry John,

I thought I did answer your question. If you go to the Moonfruit home page you will see that our banner clearly states "...with Premium Packs" which is also highlighted, as you would have seen, on the Pricing page.

If you refer to the comments on the blog above then we have added a note to clarify what we had already previously advertised on both the Home and Pricing pages.

We do apologise for any confusion caused by entries in our blog to all paying customers but our policy is that customers on Standard packages and above will get a free domain voucher.

But we thank you for bringing this to our attention John.

Free domain name vouchers for all existing customers ** - John Wilson

John Wilson — Mon, 11 Aug 2008 19:06:48 +0100

Thanks for reply Walt but you haven't answered my question. The Forum headline on the Moon fruit home page and the headline here says:

'Free domain name vouchers for all existing customers'

Never mind what package I have, I asked am I not an existing customer? Yes or No?

Free domain name vouchers for all existing customers ** - Walt

Walt — Fri, 01 Aug 2008 16:45:00 +0100

Hi John,

Only those customers with Standard packages or above are entitled to a free domain voucher. We do have the details on our pricing page as to who qualifies and what they are entitled to.

Thanks

Free domain name vouchers for all existing customers ** - John Wilson

John Wilson — Fri, 01 Aug 2008 13:13:00 +0100

Hey Joe, I asked support when I might get a voucher and the answer was I wouldn't as my package doesn't qualify. Looking at your headline though I woukld have said that I am an existing customer? John

Free domain name vouchers for all existing customers ** - Rcholo

Rcholo — Wed, 16 Jul 2008 16:52:13 +0100

Thank very much Moonfruit for the voucher.

Free domain name vouchers for all existing customers ** - Walt

Walt — Fri, 11 Jul 2008 09:34:22 +0100

Hi Neil, if you have purchased a domain name through another provider, we won't for the minute be able to transfer it in to our service. We are currently working on this and hope to offer the transfer in shortly.

Paul, domain vouchers are added to your account. If you log in through the portal e.g. Moonfruit, you will see a domains section which should list your free voucher, depending on the package you have i.e. from Standard up.

Hi Peacemaker, you don't get a domain, but you do get a voucher to buy one. You certainly don't need it, but it is there if you wish to use it. Vouchers currently apply to purchase of new domains. But if you have any further queries please contact us using the query form on the support pages and give us more details about your account so that we get a clearer picture of your request.

Allessan, as above just log in through the portal and check the domains section, you should see a voucher in there. If you haven't then please submit a support query, give us details about your account and we can investigate for you. And yes it does depend on the package. Standard and Plus accounts get 1 voucher each, and Max gets two.

Thanks

Free domain name vouchers for all existing customers ** - Allessan

Allessan — Wed, 09 Jul 2008 20:32:15 +0100

Hi,
I have been with Moonfruit for two years now and when I heard about this I was over the moon. I havnt recieved a voucher yet :( can I ask whether you need to have a certain package or something?

Hope you can help.

Free domain name vouchers for all existing customers ** - Peacemaker

Peacemaker — Sun, 06 Jul 2008 12:37:05 +0100

I do not get it. Should I need this domain on top of my original domain? If I can get a permission to change my current domain from Gandi to this free domain offer, Please let me know.

Peacemaker

Free domain name vouchers for all existing customers ** - Paul

Paul — Fri, 04 Jul 2008 07:27:35 +0100

I have not as yet received a Domain Voucher? Is it issued via email?

Free domain name vouchers for all existing customers ** - Neil

Neil — Tue, 01 Jul 2008 13:05:17 +0100

Hi, I think you mentioned this above but could you clarify for me? - I have a domain name registered at another site which I would like to transfer to my moonfruit site. Am I right in thinking that this isn't possible at the moment but is going to be possible soon?

Neil.

Free domain name vouchers for all existing customers ** - Joe

Joe — Thu, 26 Jun 2008 16:43:19 +0100

Hi Ian, don't worry, we're not out to get you! or penalise you for shopping elsewhere. Though we will entice you back to us with our superior offerings ;-)

Joe

Free domain name vouchers for all existing customers ** - Ian

Ian — Tue, 24 Jun 2008 23:29:24 +0100

Hey guys good to see the domains side, and a quick one to Toni, the domain prices are not high in price at all, they are very good value.. most registrars dont include vat such as Jo said, so i think you should take that back!! One thing i would like to say, moonfruit, please dont start penalising people with domains held at other registrars in anyway, as i have alot of domains at UKreg, and dont want to move them away. Theres no sign that you guys will as you are very customer friendly, i just wanted to highlight this. Still love moonfruit, by far one of the best products around!

Free domain name vouchers for all existing customers ** - toronto printing company

toronto printing company — Tue, 24 Jun 2008 05:22:22 +0100

Thanks everyone for making this happen.
always thinking of the customer

excellent

Jeff

Free domain name vouchers for all existing customers ** - Joe

Joe — Tue, 17 Jun 2008 15:59:23 +0100

Hi Toni, the voucher can be used to redeem against the value of a purchase. This value is equal to 1 domain name year, e.g. a .com for 1 year (or in the special case of a .co.uk, 1 .co.uk for 2 years, as this is the minimum period). So if you want a domain for longer, or more than one, you'll have to pay for them separately.

I'm sorry you feel our domains are expensive, but we did some market research to set the price competitively. Remember our prices also include VAT, so some providers only add VAT to the price at the end, e.g. you think it costs 8.99 but it actually costs 8.99 + VAT. Ours is all included.

Re the email, if you want to use the email that we will offer, then you will have to transfer the domain to us first. We are still working on the transfer features, so this won't be available for another month or so.

I hope that makes sense,

Joe