Moonfruit Lounge - Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Comments

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Joe

Joe — Fri, 24 Oct 2008 09:54:05 +0100

Hi Raz and Andrew,

We're not running Moonfruit on a single server, don't worry about that. Your IT friend may be referring to the single IP address of moonfruit.com and your sites. This IP address is the entrance way to our network. Within out network there are 2 or more machines performing every different process required to run the system, e.g. firewalls, load balancers, webservers, mail servers, disk servers, disk arrays, and database servers.

In the event of a machine failure, the other machines take the load so there is no downtime. In the case where the plug has been pulled on everything, the extra servers don't help.

I hope that makes things a bit clearer and gives you a better understanding of how we support the service. Thanks,

Joe

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Andrew (design32)

Andrew (design32) — Thu, 23 Oct 2008 21:04:57 +0100

only time will tell what actually caused the power cut
if moonfruit were actually able to host our websites they would then have to add this as an extra cost. the majority of web hosting companies which i have come across
have back up servers in the event of a service outage

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Raz

Raz — Thu, 23 Oct 2008 21:00:05 +0100

i think its sorted now people

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Raz

Raz — Thu, 23 Oct 2008 20:58:27 +0100

Exacly his and my point, its weird unless its one guy running moonfruit from his garden shed!

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Andrew (design32)

Andrew (design32) — Thu, 23 Oct 2008 20:55:36 +0100

yes i think your friend does
i am a photographer and don't just rely on moonfruit to show off my work
as with getting outages assuminly moonfruit only has one server i thought it was common practise to have more than one so if one fails there would be a back up server kicking in

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Raz

Raz — Thu, 23 Oct 2008 20:51:59 +0100

Hi Andy,

thanks for the message, does my IT friend have a point?

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Andrew (design32)

Andrew (design32) — Thu, 23 Oct 2008 20:50:41 +0100

hi Raz

moonfruit seems to be getting a lot of outages and in the case of today's problem it was down to a power cut at the data center the only thing which seems to be functioning is this site and webmail
as i write this you can now access moonfruit but its still very slow and no news on what caused our sites to down in the first place

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Raz

Raz — Thu, 23 Oct 2008 20:44:52 +0100

hi,

my good friend who is a IT guy told me because Moonfruit only has one server address and normally it should be two or more for backups this can be critical if their servers go down and your without a website and thats exactly whats happened today!!! I dont believe it... Have i made a mistake by coming to moonfruit? I still havent got my 5 email boxes yet either..

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Andrew (design32)

Andrew (design32) — Thu, 23 Oct 2008 20:42:39 +0100

i got a white page and then my website came up and then back to white page
as with the main moonfruit site this gave out a server 500 error
it will allow you to see your login account page and thats it
guess it will be touch and go

normally when there is an outage it means maitenence is being carried out and one is able to access their site in this case just keep trying

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Gavin

Gavin — Thu, 23 Oct 2008 20:35:28 +0100

yeah i am getting a white page plus still can not access the moonfruit front page properly. Hope they sort it all out soon. Has this happend before. How long does it last if it does?

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Andrew (design32)

Andrew (design32) — Thu, 23 Oct 2008 20:31:51 +0100

are you getting a white page when you try to access your website

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Gavin

Gavin — Thu, 23 Oct 2008 20:26:42 +0100

yeah i am sure there will be lots of comments

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Andrew (design32)

Andrew (design32) — Thu, 23 Oct 2008 20:25:13 +0100

i know
can't wait to see the state of what the forum will be like
when you think of how many sites moonfruit host

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - GAVIN

GAVIN — Thu, 23 Oct 2008 20:25:06 +0100

can't access indvidial sites at the moment

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - GAVIN

GAVIN — Thu, 23 Oct 2008 20:23:15 +0100

yeah it does....going a bit slow though

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Andrew (design32)

Andrew (design32) — Thu, 23 Oct 2008 20:21:50 +0100

looks like it Gavin
shows how good moonfruit is

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - GAVIN

GAVIN — Thu, 23 Oct 2008 20:20:40 +0100

seems its up and running again

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Andrew (design32)

Andrew (design32) — Thu, 23 Oct 2008 20:07:57 +0100

your welcome Gavin
i suggest you forward this message to other site leaders

Outage : 23 October 19 10 BST ( GMT + 1 Hour)

by Josh on Thursday, October 23 2008, 19:39 - Service status - Permalink
We appear to have suffered a power cut at our data center.
We are currently investigating and working to restore service.
Our apologies for any inconvenience caused.

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Raz

Raz — Thu, 23 Oct 2008 20:04:08 +0100

Moonfruit oh my god! This tops it!

Mail maintenance on October 15th, 2008 at 1h00 AM BST (Midnight GMT) - Gavin

Gavin — Thu, 23 Oct 2008 19:58:55 +0100

Hi Andrew

Thank you for lettting me know that news

Gavin