Moonfruit Lounge - RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - Comments

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - Walt

Walt — Wed, 29 Oct 2008 18:06:25 +0000

Apologies for this. Fortunately we managed to boot the standby system up and get it fully functioning within the hour. We created another notification on the Lounge to keep these two issue apart as they both require their own investigation, reports and solutions.

We will of course report back to you on our findings for both the outage of 23 Oct and this one. Thanks for your patience.

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - Paul

Paul — Wed, 29 Oct 2008 17:31:24 +0000

Customers are now emailing with these issues!! they won't see Walts message about the timing of this issue all they will state is that the sites are down again!

Hope this is resolved soon

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - gavin

gavin — Wed, 29 Oct 2008 17:22:44 +0000

yeah that message has now gone and it is now just showing nothing there is now an update on the front page of moofruit lounge with details of what is going on

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - SteveB

SteveB — Wed, 29 Oct 2008 17:15:15 +0000

Well, I'm afraid my visitors are not even getting any message that useful! The site seems to be displaying in HTML, with a list of links, none of which work! Not very helpful, I fear!

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - gavin

gavin — Wed, 29 Oct 2008 17:09:06 +0000

this has now showing on the main page and also on site front pages

We are currently experiencing some technical difficulties and are working hard to resolve them.

Please come back in a few minutes' time.

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - Paul

Paul — Wed, 29 Oct 2008 17:07:58 +0000

Moonfruit Site now reporting technical difficulties

We are currently experiencing some technical difficulties and are working hard to resolve them.

Please come back in a few minutes' time.

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - gavin

gavin — Wed, 29 Oct 2008 16:55:56 +0000

moonfruit is it possible to tell us what is going on and an eta on when it will be fixed please

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - SteveB

SteveB — Wed, 29 Oct 2008 16:54:05 +0000

Yes, site seems to be down. If it's the same reason, then that's certainly not acceptable service from MF's providers.

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - gavin

gavin — Wed, 29 Oct 2008 16:49:19 +0000

it appears it is waiting for any news from moonfruit to tell us what is going on

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - reek00

reek00 — Wed, 29 Oct 2008 16:47:38 +0000

October 29 Is moonfruit is down again?
I can access the lounge but not the main site..

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - gavin

gavin — Wed, 29 Oct 2008 16:42:51 +0000

service has gone again any ideas why?

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - Walt

Walt — Tue, 28 Oct 2008 12:10:02 +0000

Thanks Keller,

We are trying our best to improve communications and ensure all customers are kept informed of updates, problems, releases and maintenance.

We are keen to maintain three things...keeping the software simple to use, ensuring we continue to take the software (and the business) forward and ensuring we keep improving our lines of communication.

Thanks again.

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - Keller

Keller — Mon, 27 Oct 2008 10:32:40 +0000

Thanks to everyone at MF for your super-quick customer service replies. You must've been overwhelmed with emails from people with problems, so well done MF, these things happen and it's the way you guys recover that show what kind of Co you are. Thank you

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - Walt

Walt — Fri, 24 Oct 2008 12:47:53 +0100

We have now finished the disk integrity checks so you should no longer see the "500 server error". We are yet to switch back to 'write' mode so some of you (not all users are affected) may still experience issues with uploading files, saving, or form submission. We are working as quickly as we can to restore this service.

Thanks Walt

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - nick parkin

nick parkin — Fri, 24 Oct 2008 12:37:48 +0100

Forms at my site are not working - An error message is displayed.

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - Walt

Walt — Fri, 24 Oct 2008 12:31:00 +0100

Hi John, an understandable question. For many years we had little to no down time to speak of with our service provider. In fact it rated better than most, hence our sticking with them. The last time we had unscheduled downtime was an outage in Jan for 2 hours which in our books was too long and too recent. Moving provider may sound like a good idea but it has inherent risks and costs although it is one we have considered. However, at present, our main consideration is to restore all sites and services to full operational capacity. We will then be investigating what happened, why, and what needs to be done. Lastly, we will then provide a full report on the Lounge of our findings.

Keller, Ghosthunter, there are a number of issues still being dealt with and a 500 internal server error is a symptom of these. We hope to have full service back in a few hours if not sooner. We are working through system bit by bit checking and restoring where necessary and with the number of sites we have it is taking us some time. So please bear with us.

Balla-Art, thanks for the feedback.

Walt

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - Ghosthunter

Ghosthunter — Fri, 24 Oct 2008 12:22:23 +0100

Hi, I've had no communication from Siteleader or Moonfruit describing anything remotely about the outage and in fact my site is still showing as Internal Error 500!

Any answers guys and Girls? would be appreciated.

Thanks.

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - Balla-Art

Balla-Art — Fri, 24 Oct 2008 12:12:28 +0100

It's all been said above but just wanted to add that the response and communication during last nights outage was quick and efficient. Great work guys... had me worried for an hour or so...

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - Keller

Keller — Fri, 24 Oct 2008 12:11:41 +0100

2 out of my 5 sites are down? The only two that I have domain names registered with MF for. One returns page not found, and the other returns a internal error 500. Anyone else experiencing this??

RESOLVED: Service Outage: 23rd October 19:10 - 21:30 BST (GMT +1) - John

John — Fri, 24 Oct 2008 11:57:05 +0100

Why doesn't moonfruit consider a new service provider ... look how much problem your having moonfruit. So much downtime. Surely there is someone out their better than your current provider.