Moonfruit Lounge - Build a website - Comments

Moonfruit Resellers - a case study - Gary

Gary — Mon, 12 Dec 2011 11:54:39 +0000

Hi Digi,

I'm afraid it is not possible to transfer Moonfruit sites to other hosts. However, we are not planning on going bust any time soon - we have been around for 11 years now, with increasing customer numbers and financials, and have recently taken on investments from several sources. We are in this for the long run.

HTH,

Gary

Moonfruit Resellers - a case study - Digi

Digi — Sun, 11 Dec 2011 16:48:10 +0000

What if Moonfruit goes bust? Would I lose all my sites as a reseller and therefore all of my clients lose thier sites?
Or do you cover this in your terms and conditions??

Moonfruit Resellers - a case study - JohnnyB

JohnnyB — Tue, 20 Jul 2010 15:19:03 +0100

Are the private label setups still tracing back to moonfruit?

Moonfruit Resellers - a case study - keith flintham

keith flintham — Tue, 06 Apr 2010 22:04:21 +0100

with the reseller packages can you buy additional storage and bandwidth

Moonfruit Resellers - a case study - Kim

Kim — Wed, 28 Oct 2009 01:01:18 +0000

Ooops - sorry, I missed the answer to the Reseller levels posted above my question. However I'd still like some clarity on the latter of my post.

Thanks!

Moonfruit Resellers - a case study - Kim

Kim — Wed, 28 Oct 2009 00:59:25 +0000

I LOVE working with Moonfruit! Thanks for offering such a great product that I can use for my client's sites.

I'm a bit confused on reselling, however. I can't seem to find the product features/description for what the different reseller levels offer (Reseller 1, Reseller 2, etc.).

Also, this confuses me... The reseller terms say that :

"Resellers using our Reseller pack can continue to keep all their sites on the same master username/password so that it is easy to administrate your clients sites..."

but then it says:

"NB. It is against our T&Cs to build multiple client sites on a single Max account, so please be nice ;-)"

Can someone please explain the difference.

Thanks in advance!

Kim

Moonfruit Resellers - a case study - JohnnyB

JohnnyB — Mon, 26 Oct 2009 00:26:40 +0000

Seems like the private label isn't totally private as the clients domains when trace still come back to moonfruit.com. How can we hide this?

Moonfruit Resellers - a case study - Walt

Walt — Mon, 28 Sep 2009 12:54:25 +0100

Hi Tomas,

Either way is still valid. What has changed between Joe’s comment in 2008 and my comment this year is the release of new membership features, which now allows for site administrators.

In Joe’s example you can spin off the sites to separate accounts if you like and give access to that separate account to your own customer. This is still valid. Or, you can set up site-level membership and create your users as Site Admins who will then have control over the site you select for them while keeping that site still under one main account with you as account owner. So the choice is yours.

Hope that helps your sanity ;-)

Walt

Moonfruit Resellers - a case study - Tomas

Tomas — Sun, 27 Sep 2009 17:19:50 +0100

On Thursday, November 20 2008, 15:21 Joe tells us that setting up clients on separate accounts is fine but then on Wednesday, July 15 2009, 16:16 Walt tells us this isn't fine.

Please Guys can someone explain this. The seller pack I received gave the option of using affiliate program and setting up clients on their own individual accounts which implies this to be acceptable.

Clarify please for the sake of all our sanities :-)

Tomas

Help us reach 2,000,000 websites, have a Xmas bonus - Walt

Walt — Mon, 27 Jul 2009 17:30:36 +0100

Well, we do try our best ;-)

Walt

Help us reach 2,000,000 websites, have a Xmas bonus - chocolate fountains manchester

chocolate fountains manchester — Sun, 26 Jul 2009 15:44:28 +0100

All sitemaps seem to be working again now fast work!

Help us reach 2,000,000 websites, have a Xmas bonus - Walt

Walt — Thu, 23 Jul 2009 14:20:38 +0100

Thanks for letting us know web design. It is a bug that appears to have escaped in our last release - we did a lot of refactoring. Our dev team are looking at it now and we hope to have it fixed shortly. Having it disappear for a short period should not affect your page rankings on Google, but if it does then your rankings should return promptly once the bug is fixed and your sitemap.xml is visible again to the search engine bots.

Walt

Help us reach 2,000,000 websites, have a Xmas bonus - web design

web design — Thu, 23 Jul 2009 12:22:34 +0100

Hi, the xml site maps are not accessable from any of my MF sitesbeen like this for a few days whats going on?

Moonfruit Resellers - a case study - Walt

Walt — Wed, 15 Jul 2009 16:16:47 +0100

Hi Alfry,

Our policy on reselling is fairly uniform. If you earn money by reselling our software then yes you need to upgrade to the Reseller pack. Regardless of the package you are on, if you generate income by designing, reselling, managing or building sites then you will need to upgrade. This is also covered on our Resellers & Partnerships page: http://www.moonfruit.com/partnershi...

Thanks

Moonfruit Resellers - a case study - alfry

alfry — Wed, 15 Jul 2009 10:25:39 +0100

Do I need a reseller package if I create separate sitemaker lite accounts for each individual client?
I am sooo confused! Different people are telling me different things!

Alfry

Help us reach 2,000,000 websites, have a Xmas bonus - Walt

Walt — Tue, 14 Jul 2009 17:27:38 +0100

Hi,

Development on Template duplication is well under way. While you won't be able to fully copy a site - and all data on it - you will be able to use an existing site as a template for a new site. That means that style, background, menu, fonts, colour schemes, menu, page structure, links, images and many objects will be copied across.

It won't be an exact duplication of a site but it will be a very useful addition to anyone who wishes to replicate their creativity from an existing site. And its not too far away.

Thanks - Comdot.

Help us reach 2,000,000 websites, have a Xmas bonus - Not Chocolate Fountains

Not Chocolate Fountains — Tue, 14 Jul 2009 08:59:05 +0100

Hi is there any development on being able to duplicate a site?

Moonfruit Resellers - a case study - Walt

Walt — Mon, 13 Jul 2009 09:56:56 +0100

Hi Andy,

Details are provided below:

In GBP

* Reseller 1 (£25/m or £250/a)
- 3GB storage 90GB bandwidth - up to 15 sites, 2 free domains

* Reseller 2 (£50/m or £500/a)
- 5GB storage 120GB bandwidth - up to 35 sites, 3 free domains

* Reseller 3 (£100/m or £1000/a)
- 10GB storage 150GB bandwidth - up to 100 sites, 4 free domains

* Reseller 4 (£200/m or £2000/a)
- 15GB storage 300GB bandwidth - up to 250 sites, 5 free domains

In USD

* Reseller 1 ($50/m or $500/a)
- 3GB storage 90GB bandwidth - up to 15 sites, 2 free domains

* Reseller 2 ($100/m or $1000/a)
- 5GB storage 120GB bandwidth - up to 35 sites, 3 free domains

* Reseller 3 ($200/m or $2000/a)
- 10GB storage 150GB bandwidth - up to 100 sites, 4 free domains

* Reseller 4 ($400/m or $4000/a)
- 15GB storage 300GB bandwidth - up to 250 sites, 5 free domains

Hope that helps.

Moonfruit Resellers - a case study - Andy

Andy — Sat, 11 Jul 2009 10:48:23 +0100

As instructed I typed reseller into the promotional code box only to be given the package prices for resellers. I am a little confused as I cannot find what the packages consist of. The increase in price from package 1 to 4. Can anyone direct me where I can find the info detailing what each reseller package offers.

Moonfruit Resellers - a case study - Andrew

Andrew — Wed, 03 Jun 2009 14:37:59 +0100

Hi Joe

Just wanted to give you an update on my query i posted here last year about looking into signing up for a moonfruit reseller package well i have now taken that plunge finally after getting so much feedback from people who was looking at how i was building my website and so on then to be told yes i probably could actually build one and sell it on did a lot of research as well as with getting clients already have someone interested through twitter
if you have a chance see the site i have now not finished yet also have a second site too

Moonfruit Resellers - a case study - shane

shane — Thu, 19 Mar 2009 14:40:14 +0000

I have many clients waiting for websites.
As you do, I have looked into other web builders for brandable packages, Just to see what is available and at what cost.
Now dont get me wrong i am happy with moonfruit and thinks its great for creating websites and i am even looking into whitelable (Or i was)

I have found many other companies to offer site builders with Blogs, Forums, Automated classifieds, Auction pages etc....
Some even have vista look templates and the abillity to create these yourself from scratch.
I have used one on a free trial and the reults, Ease of use are amazing!!
Add HTML codes, Design and create flash.... Just everything a pro website would want, Need and look like.
Best of all....... No setup fees, Monthly is around £30 and is all completly brandable.
Create a login for clients and EVEN decide what they have access to for editing once they are logged in (Just text and pictures or design or the whole lot)

Now as i said, I love moonfruit, Its great.... But not amazing and you lack sooo much it seems that your years behind your competition.

Im not here to put you down in anyway, But seeing what 80% of others can do, How does moonfruit justify the setup costs of a whitelable site when it seems you will need another 2 - 3 years to catch up and be able to offer anything near to what is available with a lot of others.
Also i dont know your setup time, But this is done manually through a control panel in just 10 mins, I was up and running with this in 30 mins (On trial)

OR...........
Am i missing something big?
Does your whitelable sites compete with any of this?

Moonfruit Resellers - a case study - ian

ian — Sun, 15 Mar 2009 20:28:04 +0000

Read all the comments and will follow up the re-seller idea as I enjoy designing web sites using your facilities. I have to agree with many of the comments regarding telephone support. I too would be happy to pay extra for the facility. Why not include it with the reseller packs, it would make resellers more likely to use moonfruit, more revenue for your company and happier customers. What more are we all looking for.
If you are reluctant to talk to your customers, why not expand the Sitemakers Beginners Guide, to give more information on all the extras - and how to use them. It takes hours to search through the forums to get answers to questions which could be incorporated in one simple Guide. How about an Intermediate Guide followed by an Advanced user Guide. Keep up the good work.

2,000,000th website competition winner! - Moonfruitful

Moonfruitful — Tue, 24 Feb 2009 05:21:15 +0000

Well done to the winner! Great uncluttered site and brilliant products.

2,000,000th website competition winner! - John

John — Thu, 05 Feb 2009 11:13:35 +0000

When is the ecommerce tools coming out?

2,000,000th website competition winner! - MegaMan

MegaMan — Sat, 31 Jan 2009 23:37:13 +0000

Well to be honest "Matt", the page lengths appear to be short, but can't figure out the shock/horror factor about that. The site is clean, uncluttered and does its job for the company and has won £1000 for the owner. But hey, everyone's a designer these days :D

2,000,000th website competition winner! - Matt

Matt — Sat, 31 Jan 2009 22:18:04 +0000

Well to be fair "MegaMan" it is pretty shocking.. Take a look at the page length on the site. Oh well, will learn how to create a site one day ehh..

Again, congrats to the winner ;-)

2,000,000th website competition winner! - MegaMan

MegaMan — Sat, 31 Jan 2009 19:01:48 +0000

Oooh a touch of the Green Eye Monster there I see Matt. Ah well can't win 'em all. Well done to the winner!

2,000,000th website competition winner! - Dresdendoll

Dresdendoll — Sat, 31 Jan 2009 16:18:22 +0000

Congratulations to the winner. Wishing you well in your business venture.

2,000,000th website competition winner! - Drew

Drew — Fri, 30 Jan 2009 22:31:48 +0000

well done to the winner I notice she is from Ireland (so you would of paid in euro's

Help us reach 2,000,000 websites, have a Xmas bonus - chompy158

chompy158 — Thu, 22 Jan 2009 07:45:12 +0000

if i create a new site people wont look at my old one:www.gogocrazy.moonfruit.com what do i do

Help us reach 2,000,000 websites, have a Xmas bonus - chompy158

chompy158 — Wed, 21 Jan 2009 17:04:45 +0000

I cant create another website im happy with my old one so how can i get a chance to win

Help us reach 2,000,000 websites, have a Xmas bonus - chompy158

chompy158 — Wed, 21 Jan 2009 16:56:55 +0000

how do we know who wins

Help us reach 2,000,000 websites, have a Xmas bonus - Joe

Joe — Fri, 16 Jan 2009 16:03:10 +0000

Hi John,

Not yet. We'll pick the site in the next week or so and make an announcement. Thanks,

Joe

Help us reach 2,000,000 websites, have a Xmas bonus - John

John — Thu, 15 Jan 2009 22:17:32 +0000

Has the winner been picked yet for the XMAS bonus?

Help us reach 2,000,000 websites, have a Xmas bonus - Tony & Louise

Tony & Louise — Sun, 11 Jan 2009 12:26:48 +0000

Further to our earlier post (14) we have just realised that our Moonfruit site (The first site we have ever tried to put up!) www.musicforhealth.mfbiz.com is at Google No. 31 out of so many million on a search on the keywords - music for health. On "music for health" it is at No. 9 - just squeezing in the first page! So even without adwords or links, Flash site or not, there must be something right in the SEO area, well done Moonfruit, our own contribution is more by luck than skill, methinks!! Certainly helps with gaining confidence to try another site, - which we are about to do.

With many thanks,

Tony & Louise

Help us reach 2,000,000 websites, have a Xmas bonus - Cornerof

Cornerof — Fri, 09 Jan 2009 19:27:30 +0000

Brilliant idea. Don't think I will be adding another site though. Quite enough to do on the ones I have. Just wanted to say Moonfruit is the best website builder there can possibly be!

Help us reach 2,000,000 websites, have a Xmas bonus - Steve Grindley

Steve Grindley — Sat, 03 Jan 2009 16:22:33 +0000

does this contest include website made using your resellers or white labled companys "webeden"?

we love your website design software

Help us reach 2,000,000 websites, have a Xmas bonus - avinitlarge

avinitlarge — Sun, 28 Dec 2008 05:48:16 +0000

I love moonfruit, and i think its great they are going to the bother in doing this competition! Don't know why people moan all the time! Ive got a few more sites that need building, but I doubt it would be finished by the time moonfruit hits the target! Might give it ago anyway! Happy new year everyone & moonfruit. Great product, great service... cant knock it at all!

Moonfruit Resellers - a case study - Hackermac

Hackermac — Wed, 24 Dec 2008 21:20:47 +0000

What can I say, FANTASTIC!!!!!. I always get lumbered into building sites for friends etc, and after using Dreamweaver for some time now it is such a boost having site builder to make things so easy. Some of my clients are shocked as to how fast and pro the sites look, it has given me the contacts to now become a re-seller. Be in touch soon, a big fan,Mark...

Help us reach 2,000,000 websites, have a Xmas bonus - moonfruitaddict

moonfruitaddict — Mon, 22 Dec 2008 20:37:14 +0000

Congratulations on your success. Discovering Moonfruit has ruined my life tho - I am addicted. Missed 'I'm a Celebrity', 'Strictly Come Dancing', 'X Factor' - too busy moonfruiting. Have been very happy with the service. No complaints apart from too simple to use - must dash - got another site to start. Anon.

Help us reach 2,000,000 websites, have a Xmas bonus - MegaMan

MegaMan — Wed, 17 Dec 2008 22:32:12 +0000

MK,

SiteMaker produces Flash websites, it is IMPOSSIBLE to insert HTML within the flash content of the site. Let me break it down: Your SiteMaker site sits within an outer HTML casing and nothing within the Flash can contain anything else but more flash and flash only. So even if Moonfruit wanted to give us "HTML" as we always shout for it, they can't, it's an impossibility. If you really want a feature that you want the HTML for, then post on the forum wishlist what you want and the guys at Moonfruit may make a "Flash" widget out of it.

Mega

Help us reach 2,000,000 websites, have a Xmas bonus - MK

MK — Tue, 16 Dec 2008 19:43:25 +0000

That 1000$ should go to adding an HTML code insert on the maker (or me lol).

Thanks,
~Mk

Help us reach 2,000,000 websites, have a Xmas bonus - Joe

Joe — Tue, 16 Dec 2008 16:05:29 +0000

Hi Vale,

If you submit a support request along with your website URL we can take a look for you. Thanks,

Joe

Help us reach 2,000,000 websites, have a Xmas bonus - vale

vale — Tue, 16 Dec 2008 14:37:26 +0000

my sitemap has not worked since yesterday. whats the issue?

Help us reach 2,000,000 websites, have a Xmas bonus - Jonathon McNair

Jonathon McNair — Fri, 12 Dec 2008 20:00:03 +0000

Wow, 2,000,000... Good deal, I love Moonfruit, you guys have the best service and hitting this milestone just proves it even more.

Help us reach 2,000,000 websites, have a Xmas bonus - bubba

bubba — Thu, 11 Dec 2008 18:54:53 +0000

hi
how though if you forgot youre psssword do you lisen to the complants and get more websites

Help us reach 2,000,000 websites, have a Xmas bonus - Tony & Louise

Tony & Louise — Tue, 09 Dec 2008 19:48:06 +0000

Congratulations, this is a tremendous achievement even in the context of the mega figures associated with the WWW! I was going to say ignore the whingers, but you have done better than that by giving fair and measured responses. I for one as a 'non techie' have been grateful for your services (including customer support) enabling me to put up my first site. (I have no plans to complete another this month so I am not after 'brownie points' in your draw!!)

Keep up the good work

Tony & Louise

Help us reach 2,000,000 websites, have a Xmas bonus - Wilhelm

Wilhelm — Mon, 08 Dec 2008 19:35:59 +0000

Great idea- but my site doesn't really have a specific purpose as of yet- it's just there to give random information and just to mess around on. Would it still be entered? (Not that I have any chance of winning, lol.)
=D
Will

Moonfruit Resellers - a case study - Joe

Joe — Mon, 08 Dec 2008 18:10:10 +0000

Hi Leonardo,

Thanks for your note. I've answered your questions below:

1) Can I include my own templates in the 'build a site' section, and can I add new templates in the future

- Yes this is possible, but you have to follow the templates guide on http://www.moonfruit.com/contributi... carefully. Best to build one first then ask us if it's ok.

2) Can my other 200 moonfruit sites be transferred to my white label.

- yes we can transfer any sites you have over to your white-label and change their URLs to reflect your offer

3) If I have 100/1000's of sites in my white label account will it give my site more punch in google, according to Google, moonfruit.com has 103,000 pages which are mostly pages from your clients sites. i.e. yourclient.moonfruit.com - I think I have answered my own question but can you clarify please.

- Yes, any free sites will link back to your site, so this will increase your clout with google

4) Are you using moonfruit to build moonfruit?

- No, to use our 'partner' modules to create and manage sites your site needs to be built in HTML and not using Moonfruit (yes the irony ;-)

5) What will you use to build my white label?

- That's up to you, as you'll have to build it yourself. We'll give you some HTML snippets to embed our modules in your site, then we'll match the colour of our modules to your site.

I hope that helps,

Joe

Moonfruit Resellers - a case study - Leonardo

Leonardo — Sat, 06 Dec 2008 12:00:12 +0000

Hello Joe

Re: white Label

I have submitted a 'ticket' but feel that the questions I have may be of use here, if you think the answers will be of use to others, please answer the following:

1) Can I include my own templates in the 'build a site' section, and can I add new templates in the future

2) Can my other 200 moonfruit sites be transferred to my white label.

4) Are you using moonfruit to build moonfruit?

5) What will you use to build my white label?

Many thanks.

Leonardo

Help us reach 2,000,000 websites, have a Xmas bonus - Andy

Andy — Thu, 04 Dec 2008 16:20:06 +0000

Well done Moonfruit :-) as a long serving member (2001) I am really pleased that a company I believe and do support in proves yet again why they are BEST Andy :--)

Help us reach 2,000,000 websites, have a Xmas bonus - Katy

Katy — Thu, 04 Dec 2008 11:59:28 +0000

Well done Moonfruit! I love working with your site - I have even made one for my mother's business - and now her friend's want me to do theirs too- all with Moonfruit! With the added incentive on top I want to make another one of my own! Its all too exciting being this near Christmas. Good luck and have a great festive season,

Katy x

Help us reach 2,000,000 websites, have a Xmas bonus - Arif

Arif — Tue, 02 Dec 2008 00:35:32 +0000

My penny's-worth...

...a well-intentioned, light-hearted gesture of thanks, from a company who have proven commitment to their customers and their service.

Thanks Moonfruit Team - and good luck to all!

Arif

Help us reach 2,000,000 websites, have a Xmas bonus - Bikini Joe

Bikini Joe — Mon, 01 Dec 2008 20:01:07 +0000

Great idea!! Question? Shopping cart, what will the tools consist of and when will we see it? As you know if it has the right look and feel, take you guys to the next level.

Happy Holidays
BJoe
www.GoDummy.com www.JoeAmerica.org www.JoeThePlunger.com www.LegalBeach.com www.BikiniJoe.com www.WigPros.com www.BoyJoe.com www.FakeNYTimes.com www.BritneyBikinis.com plus over 75 others

Help us reach 2,000,000 websites, have a Xmas bonus - Joe

Joe — Mon, 01 Dec 2008 16:52:01 +0000

Hi Bobbie,

Sorry I missed your question. I'm afraid there is no easy way to copy a site. It's a long story, but basically the way the database was originall designed makes this unreliable, so we don't offer it as a user feature. If you submit a support request asking them to copy a site, we can try this, but we don't guarantee it will work in all cases. I hope that helps,

Joe

Help us reach 2,000,000 websites, have a Xmas bonus - Bobbie

Bobbie — Mon, 01 Dec 2008 16:11:34 +0000

Good point Lavendar. No evil copying here! I will often make a spec site for a client for see - and then if they like the concept - I will build them one under their own name. Would be nice if I could just copy the draft. Thats what I was asking. Perhaps there is an easier way than my current process.

Help us reach 2,000,000 websites, have a Xmas bonus - LavenderofPilat

LavenderofPilat — Mon, 01 Dec 2008 15:21:29 +0000

I'm sorry, but those come over as a couple of very miserable and bitter postings. Some will always complain I suppose.
Anyway, congrats Moonfruit, and a great idea both to boost site numbers and to give someone an early Christmas present! By the way .... Gone via Support many times, and have no complaints whatsoever ........... so far! Merry Christmas MF!
Bobbie ... Careful now! You could become a prime suspect if a copied site is
detected. :-)

Moonfruit Resellers - a case study - Mary

Mary — Mon, 01 Dec 2008 14:50:14 +0000

Get a telephone help line
and reply to my request:

> Summary: Reseller Package.
> Message: Hello
> I want to open a re seller account.
> I know nothing about it I am a complete newbie.
> However I can find my way around the moonfruit tools and build websites.
> Some questions are.
> How much does it cost?
> How does it work, where can I learn about it?
> One of my concers is that if I build a website with moonfruit tools for a
> client for say £250.00 and that client askes for access to edit the website he
> or she will know my business by going to log in they will find the product
> info and pricing. This doesn't seem proffesional. It's like the shopper at
> Tesco's discovering the price that Tesco paid the wholesaler.
> Is there a way round this. Please let me have as much info and advise. I have
> clients waiting in the wings
> Thank you Very Much Mary Jones

YOUR REPLY
For the reseller products, the major difference is that under the T&Cs of
these products you are allowed to build multiple client accounts on a single
Reseller pack (for normal packs, e.g. SiteMakerMax, it is against the T&Cs to
build sites for clients, as these packs are designed for personal use). The
reseller packs have higher bandwidth allowances, diskspace, and in the next
few months we will introduce the ability to assign members full site leader
rights, so you can give clients a full login to the site while keeping your
master login to all your sites (clients will not have access to billing
information).

So this means you would build sites for clients on your own account and then
bill them separately for whatever you like. For the reseller product there are
4 levels, all have access to all features.

Just login to your site, click on Edit, Account Details, Upgrade, scroll down
to the end of the form and enter the word 'reseller' in the space for the
promotion code and Submit. Now you should be able to see the 4 reseller
products.

The SiteMaker Team

MY REPLY
Followed your instuctions
when I typed in the word reseller into the promotional code box a small window appeared saying invalid code
I beleive the instructions confussing as well try following them. I am fed up of waiting its been along week end, all your customers, teleworkers that work from home can work 24/7 as they choose. It seems if you put in one of the dreaded so called email tickets on a Friday you wont get no answers until the following week. I have a 10 website package with moonfruit I am considering sacrificing them all and starting again with another company with telephone supportand can answer my questions without sending me on a wild goose chase to find out the cost of a reseller package and how it works the mystery continues. I will not be treated like this in the future. Get a telephone helpline and get it manned all top companies do. I would be prepared to pay extra, time is money and I do not wish to wait 4 days for a reply to a simple question. A question once answered would allow me o continue my work and studies.
Copy to blog to hopefully get a quicker responce maybe.

Help us reach 2,000,000 websites, have a Xmas bonus - Joe

Joe — Mon, 01 Dec 2008 11:58:21 +0000

Hi Drew, thanks for your comments. You're quite right that many of the sites are free, and many are not used. There are also those that did pay, run their site for a few years, then move on, or build another one, or two.

The 2,000,000 will be made up of all these groups, and really signifies all the people who have been touched by Moonfruit in one way or another. We do clear out unused sites btw, so we try to make sure even free sites are used a certain amount to reduce the amount of junk we host.

As for our paying customers, this year alone we've added domain name vouchers, google adwords vouchers and increased the disk space limits on accounts, all for free and with no price increases. Plus all the product improvements, which are again free.

We've actually not increased any prices since 2003 and have no plans to do so. So in real terms (as economists like saying ;-) you're paying 2-3% less each year for your site as prices do not rise in line with inflation.

So we like to think that we do continue to offer our paying customers new things and value for money. If we spread the £1000 over all our paying customers, I'm afraid you would be very disappointed with your rebate.

Instead we thought we'd try to make a difference to one person's Xmas. I hope that makes sense. Thanks,

Joe

Help us reach 2,000,000 websites, have a Xmas bonus - Bobbie

Bobbie — Mon, 01 Dec 2008 02:58:09 +0000

Great idea! 2,000,000 is an amazing milestone!! Congrats.
Unrelated question - is it possible to duplicate a site? I have wanted to do that but didn't know it was possible.

Thanks,
Bobbie

Help us reach 2,000,000 websites, have a Xmas bonus - drew

drew — Sun, 30 Nov 2008 23:54:31 +0000

It is good to know you are on course but then again how many of these sites are actually free sites or by paying members ? I wonder if paying members now are just paying for free members and hey have you seen some of the free websites people have and are making some are just abuse and slagging about people they know others have never been finished I reckon if you went through some of these free sites you would be suprised just how many are just pure junk and a waiste of time maybe if you deleted some then you would need a lot more websites to make your silly target !

I am sorry to winge but targets mean nothing to me but a service that offers for all including the paying members who are your main target not free sites and the money your given maybe a discount for your paying members would be more a better way or even to a real charity there my winge is over happy humbug

Help us reach 2,000,000 websites, have a Xmas bonus - Joe

Joe — Sun, 30 Nov 2008 21:34:59 +0000

Thanks Lea. If you have any specific issues that you've had with support please submit them to us and we'll be sure to investigate the cause. Or if it's more general feedback, then please let us know.

I'm afraid that the £1000 we would save by pulling the competition would not be enough to make any real difference to our support processes. We offered it because we wanted to celebrate a milestone in our company's achievements, and share this with our customers.

I'm sorry that our gesture does not resonate with you. Many thanks,

Joe

Help us reach 2,000,000 websites, have a Xmas bonus - Lea Cookson

Lea Cookson — Sun, 30 Nov 2008 15:04:08 +0000

I think the money your giving away would be better spent on making your support service better. IMO.

Lea.

Moonfruit Resellers - a case study - Rory Knighton

Rory Knighton — Tue, 25 Nov 2008 12:58:39 +0000

Is moonfruit down? all my sites are down and moonfruit.com is down.

Moonfruit Resellers - a case study - Drew

Drew — Fri, 21 Nov 2008 18:45:09 +0000

loving moonfruit :--)

Moonfruit Resellers - a case study - Joe

Joe — Fri, 21 Nov 2008 14:20:30 +0000

Hi Thomas,

Thanks for your broadly sarcastic response. I'm certainly not trying to frustrate you or Michael and I'm happy to explain why I gave him the answer I did.

I suggested that Michael submit a ticket via our commercial form, because having done a search on the email he supplied in his post, I have no prior emails from that contact. It is possible Michael (like many of us) has many email accounts and submitted his original request to me via one of those. But not knowing his address, I can't check.

The reason I suggest using our commercial contact form is that submissions are tagged by us to avoid being classed as spam, so I can guarantee I get them. I can also guarantee I reply to them all, because that's what I do.

So in Michaels case he has either not submitted his request via our form, or its by an email address I don't know, so can't check. If he does it again, I should be able to tie it all together and answer his question.

The reason I did not answer his question here, was that I could see that he had asked a specific question. He says he had contacted us to "inquire about reseller packs because I was very interested in the whitelabel aspect", but that is a very broad question to which there are many different answers.

If you or Michael have a specific question, I am very happy to answer it here, but if you have a very general question, I would have to talk to you further to get clarification about what you really want.

We very much value the contribution our customers make to Moonfruit, and want to support you in developing your sites and your businesses. Like every company we won't always get it right, but will always try to fix anything that comes to our attention that has been dealt with less well than it could have been.

If you do have a support issue or question about our services, either ask it here, or submit it as a ticket with traceable information (e.g. using the email address you normally do) and then we can tie it together with your original tickets, assess the problem and provide a suitable response.

Many thanks,

Joe

Moonfruit Resellers - a case study - Thomas

Thomas — Thu, 20 Nov 2008 18:56:56 +0000

Hi Moonfruit,
I have just read what Michael has said, he has contacted moonfruit several times, same as myself. So now it has been seen and read by Joe Great Fantastic stuff ... You should be on your way now Michael, Joe has read it he knows your dilemma, no more flustration for you Michael, only the fact that you have got to submit another ticket for Joe to read again just like you have done several times before make sure it's a commercial ticket though just in case. Here we go round the mullbery bush don't get flustrated yet.

Joe wise up help the man he doesn't want confirmation that what he has done is your "quote" fine "Unquote"
You know his questions you know the answers and his dilemma don't suggest "quote" The best thing to do would be submit another 'commercial' ticket via our contact form on moonfruit.com "Unquote"

By the way Michael if you do find the answers let me know. I would not continue such a quest. I would not beg. Straight talking is the only way. As soon as Joe read your views he should have emailed you to assist you. not suggest another ticket. I would have made contact to help if I had this knowledge I would make it available to all.
Make life easy. Simplify the system
Rgds Thomas blenhome@btinternet.com
Any one who want's to make contact please feel free I need help myself but I won't ask again.

Moonfruit Resellers - a case study - Andrew

Andrew — Thu, 20 Nov 2008 18:16:15 +0000

Hi Joe

you wanted to know what website's i have built well the only one i have done is my own one here http://photo-art.org.uk where i am constantly changing the design/layout
on the subject of moonfruit and the reseller program i have contacted the team who deal with this by voicing my interest

Moonfruit Resellers - a case study - Joe

Joe — Thu, 20 Nov 2008 15:21:18 +0000

Hi MIchael,

I'm sorry to hear about your frustration. It sounds like what you've been doing with setting up customer sites individually is fine. I do answer all the emails I receive, so apologies if you haven't got the response. The best thing to do would be submit another 'commercial' ticket via our contact form on moonfruit.com, and then once I get it, I'll check the email and see if I've received others before and what has happened to my responses. In any case, I'll make sure you get your answers. Many thanks,

Joe

Moonfruit Resellers - a case study - Michael

Michael — Wed, 19 Nov 2008 06:53:10 +0000

Hello Moonfruit!
Well, I don't want to be a party pooper here because all the love being given to Moonfruit is valid. I have had a great time using Moonfruit and it is the best tool in the universe to date and hopefully it will only get more cutting edge. I have had a few ups and downs along the way with sitemaker the company, and I must say that I have even had a few run ins with somebody somewhere in support. My frustration was considered rude, but somehow in the midst of the complications all I wanted was answers-that did not come. Joe, I had contacted moonfruit several times to inquire about reseller packs because I was very interested in the whitelabel aspect. I have not recieved any response though I have contacted you. I don't know what happened but I would hope that it was just a technical issue. Who knows. Anyway, I have been setting up customers on their own websites using my credit card to do their monthly billing. It's the only way I could think of to help my clients without screwing with my own accounts. That said, I am paying very well for my service and I am slowly but surely bringing more clients to Moonfruit. I hope somebody can help me out here before this gets out of control. Thanks alot in advance and no hard feelings whatsoever. I do love Moonfruit-it IS the nectar of the Gods! Truly and forever Michael

Moonfruit Resellers - a case study - Phil

Phil — Sat, 15 Nov 2008 17:33:16 +0000

Hi, I'm always here despite my laziness to 'add a comment' these days. However, this is something I am keen to build on, since I love building sites for others and using Moonfruit.

I am just not sure how to go about with it. How much and where do you purchase a 'Reseller' pack? (my, Moonfruit has expanded so much since 2000)

Been with Moonfruit since 2000 and have upgraded to Sitemaker Plus recently.. since my friend requested a Wedding site. Love Moonfruit and love seeing it grow.

I have one idea (none related), how about a Facebook status bar widget?

Visit my babies:
http://www.louise-redknapp.co.uk
http://www.phili.co.uk
http://www.yumla.co.uk
http://www.judyandgordon.co.uk
http://www.alanmacdonald.co.uk

Moonfruit Resellers - a case study - Thomas

Thomas — Fri, 14 Nov 2008 18:32:22 +0000

Thanks for your responce Joe
Yep, well I want to build sites for others.
I have a four or five prosective customers in the waiting.
So please advise. I am anxious to get the ball rolling
What do I do firstly? How do I go about it ? How much will this cost.
Any tips and know how would be much appreciated and I'm sure would save me a lot of time.Thanks Again
Rgds Thomas

Moonfruit Resellers - a case study - Joe

Joe — Fri, 14 Nov 2008 17:58:31 +0000

Hi Thomas,

it's really for people who want to build sites for clients, charge them a webdesign fee, and use Moonfruit as the tool to power the site. Under our normal T&Cs, you can't built sites for profit on a single account (e.g. put lots of client sites on a single Max account). So the reseller packs allow you to keep all your client sites on a single login, and charge them whatever you like for building/hosting/maintaining the site.

If you want to build a single site that has multiple collaborators, you can do this with the membership tools, and give people edit rights per page. We are in the process of revising our membership tools, so that you are able to give full admin rights to members, but that won't available until early next year. I hope that helps,

Joe

Moonfruit Resellers - a case study - Thomas

Thomas — Fri, 14 Nov 2008 16:15:37 +0000

Well I have read all about reseller acounts and the case study.

I fail to understand how it works. What are the benifits? if you wish to design for others and they become involved Great.. They can become involved with moonfruit with out me for such a smaller amount. I want to design for others and let them have editing rights
Can someone point me in the right direction please Thanks
Rgds Thomas

Moonfruit Resellers - a case study - Walt

Walt — Thu, 13 Nov 2008 16:53:08 +0000

Hi Drew,

Similar to what Joe said, it's great to hear from customers who've been with us for ages, get such enjoyment from building a variety of sites and get the chance to express their creativity.

As for going away, we have no plans whatsoever to go anywhere but on and on and on ;-)

We survived a dot com crash and we'll survive the financial crisis too. So, we will be around for quite some time.

Cheers,

Walt

Moonfruit Resellers - a case study - Drew

Drew — Thu, 13 Nov 2008 14:41:27 +0000

I have been with Moonfruit since 2004 and so love it I have upgraded my package over that time. I now have around 10 websites with you from my arts and photography to my family tree to my sales shop as well as my holiday snaps website I really do love all of moonfruit so long you shall grow and stay I would be in a depression for years if you went away now

Moonfruit Resellers - a case study - Joe

Joe — Thu, 13 Nov 2008 13:58:22 +0000

Hi Andrew, which sites have you built? We'd love to see some.

It's a great feeling, as the developers of this software, when we come across fantastic sites online, and sometimes don't even realise they have been built using our tools. We always wanted to allow people to create sites that didn't look like 'moonfruit' sites and could have any design possible, and I think we've finally got there in the last couple of years. So we're always surprised and impressed by the things people have built using our tools, and it's a great pleasure and honour to see them.

Thanks,

Joe

Moonfruit Resellers - a case study - Andrew

Andrew — Thu, 13 Nov 2008 01:40:55 +0000

I have been a moonfruiter now since 2006 and have to say i have been impressed with what site maker can do.Even though my main line of profession is photography, i have also dabbled in a spot of web design from as far back as 2001/02 using mainly dreamweaver and a program called serif web plus

Sitemaker is my second go at using an online web-builder which seeing from the feed back and response i am getting only says one thing which is its very easy to use
any designs or creations i do yo my website i keep as to show people what i can do

As with moonfruit and becoming a reseller this is one area i wouldn't mind getting my teeth in too