Moonfruit Lounge - Email - Comments

Getting Connected: Setting up your email client - Gary

Gary — Mon, 05 Sep 2011 10:50:03 +0100

Hi Erin,

Unfortunately, ISPs are prone to changing things with little or no notice, but recipients won't see any different if you send through AT&T's server instead.

Michelle: The fields will be marked as 'Optional' because not all servers require a username and password. We, however, do.

HTH,

Gary

Getting Connected: Setting up your email client - Michelle

Michelle — Sun, 04 Sep 2011 21:52:37 +0100

Had a marr setting up email on I pad. On the smtp options must add your username and password even those the fields say it's optional.

Getting Connected: Setting up your email client - Erin

Erin — Fri, 02 Sep 2011 02:07:36 +0100

it was all set up and working fine through godaddy where my domain was hosted before. should'nt it be the same either way if it was working before?

Getting Connected: Setting up your email client - Gary

Gary — Thu, 01 Sep 2011 15:32:58 +0100

Hi Erin,

Thanks for confirming. As far as we know, AT&T don't allow customers to use any SMTP server other than their own - this is quite a common spam-reduction tactic.

If you edit the account to use their outgoing server settings, you should be able to send your mail.

HTH,

Gary

Getting Connected: Setting up your email client - Erin Stanley

Erin Stanley — Wed, 31 Aug 2011 16:39:40 +0100

My outgoing server: smtp.estanleylaw.com
My ISP is ATT.

Getting Connected: Setting up your email client - Erin Stanley

Erin Stanley — Wed, 31 Aug 2011 16:39:40 +0100

My outgoing server: smtp.estanleylaw.com
My ISP is ATT.

Getting Connected: Setting up your email client - Gary

Gary — Tue, 30 Aug 2011 16:16:12 +0100

Hi Erin,

Can you let us know what you have entered for your outgoing server address, and which ISP you connect through?

Thanks,

Gary

Getting Connected: Setting up your email client - Erin Stanley

Erin Stanley — Tue, 30 Aug 2011 02:04:04 +0100

I have went through all the steps and checked all my information several times. I keep getting this error message when testing my email settings! PLEASE HELP!!!!!!

Send test e-mail message: The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

From domain to email in just a few simple steps. No Joke!!! - Walt

Walt — Fri, 12 Aug 2011 11:33:39 +0100

Hi Ella,

I can see in your ergascoigne account you have set up a domain name - thebookpublicist.co.uk - and set up some Aliases. You haven't actually set up a Mailbox. You have three Forwards all directing mail to your startuppr.co.uk address.

Only when you set up a Mailbox can you login to access anything. So, log back in and simply set up a Mailbox and you'll be on your way.

~ Walt

From domain to email in just a few simple steps. No Joke!!! - Ella

Ella — Fri, 12 Aug 2011 10:31:07 +0100

Just set up emails in mailbox, but i cannot log in to roundcube - it says my user name is wrong!?!? Can anyone help.

Getting Connected: Setting up your email client - Walt

Walt — Wed, 29 Jun 2011 11:16:50 +0100

Hi RW,

Can you confirm that you have used the Authenticate Outgoing server option?

And you can confirm who your ISP is. We've had a lot of issues with some ISPs blocking the outgoing port, Orange, Virgin, and one or two others. This can be got around using their own SMTP settings but let me know who you're using.

Thanks,

Walt

Getting Connected: Setting up your email client - RW

RW — Wed, 29 Jun 2011 07:41:55 +0100

I am experiencing issues connecting to my mail via Outlook 2007. I can authenticate successfully with incoming mail but not outgoing mail. I've reviewed configuration settings and previous recommendations for other troubled users and none have worked im afraid.

please help!

Getting Connected: Setting up your email client - Walt

Walt — Tue, 24 May 2011 18:03:33 +0100

Hi Adizard, I've checked your account (based on the email address you supplied with your post), and you don't have any domains registered with us so I'm not sure why you expect this to work? If you do have a domain elsewhere I'd suggest you contact your provider and talk to them.

Adel, please review the section in the article about Outgoing/SMTP as this is the key source of outgoing mail issues: "The next tab is the 'Outgoing' tab. You need to check or select the 'My outgoing server (SMTP) requires authentication' option."

Thanks,

Walt

Getting Connected: Setting up your email client - adel

adel — Thu, 19 May 2011 13:13:34 +0100

well im having the same problem as many others before me, can recive email to my outlook but not send, tryed everything, please help!!

Getting Connected: Setting up your email client - adizard

adizard — Thu, 19 May 2011 10:57:48 +0100

How come i can not get any of the options pictured above??? this is frustrating!! i just want my pop3 code and can't find it anywhere!! PLEASE help,

Getting Connected: Setting up your email client - Walt

Walt — Tue, 12 Apr 2011 17:15:29 +0100

Hi Graham, Thanks for the feedback on the article. Though I'm surprised at your comment on Support. How and where did you look? I couldn't see any ticket's from you so I'm assuming you simply couldn't find an FAQ or guide to suit.

Thanks

Walt

Getting Connected: Setting up your email client - Graham

Graham — Tue, 12 Apr 2011 15:02:07 +0100

Nice one Walt, you've ended hours of frustration for me in trying to get Thunderbird to link to my moonfruit webmail. Moonfruit support I found to be a waste of time. I found your brilliant instructions through Google.
Thanks again
Graham

Getting Connected: Setting up your email client - Amy

Amy — Sat, 19 Feb 2011 22:49:57 +0000

I am having the same issues as many people above. I am trying to set up my webmail account into Entourage. I receive emails just fine but I can't send them out. My account settings are fine. I checked with my ISP (ATT). After speaking with several people that don't know what they are talking about it looks like the port is probably being blocked. We tried using their smtp.att but it's still not working. Now they want to charge me just to talk to a tech person which is making me really pissed off. They want to charge me for a service I already pay for. I am really frustrated. Could it be something else??

Getting Connected: Setting up your email client - Walt

Walt — Mon, 24 Jan 2011 10:17:53 +0000

HI Neil,

As long as you are using one of your mail boxes (not the aliases) and using the server: pop.platinum-records.co.uk with the correct password you shouldn't have any problems.

But I'd suggest you contact support - should this not work - and provide us with the username, server settings, email address and port of the incoming and outgoing mail. I'd rather do that privately than have your email settings published here publicly.

Kind regards,

Walt

Getting Connected: Setting up your email client - neil

neil — Mon, 24 Jan 2011 01:08:01 +0000

I have been trying for days to get my popmail working on an xperia x10 mini phone. This phone is set up to work with this kind of pop system but I keep getting the message "can not find server" I have been searching then net for hours, looked on the support pages etc etc. I have tried all of the different settings and still cant get it to work. Can anyone help please??

Getting Connected: Setting up your email client - Walt

Walt — Thu, 20 Jan 2011 09:42:10 +0000

Hi Dayrron,

If you contact support and give us details of the MX records and the domain you wish to apply it to then we can have a look and either a) do it for you or b) advise you what to do. Our system doesn't currently support domain management so you won't be able to change it your self through Moonfruit. It is something we are negotiating with our Domain Partner but it's still a way off yet being directly available to our customers.

But in your case contact Support using the form under Help and they'll be able to provide the best solution for you .

Thanks,

Walt

Getting Connected: Setting up your email client - Dayrron

Dayrron — Thu, 20 Jan 2011 08:21:26 +0000

Hello,
We also use Google Apps for our email provider. We have registered our domain with Moonfruit, can you please tell us how to configure the MX records on Moonfruit, as per Google's requirements? We have done this fairly simply with other registrars. Thank you!

Maxie Dayrron

Getting Connected: Setting up your email client - Walt

Walt — Fri, 05 Nov 2010 10:05:30 +0000

Hi Mairi,

Within Webmail itself, no you can't set up rules but you certainly can through the Moonfruit interface. Login to your account on Moonfruit, go to Domains, find the domain associated with your email address and click on the link to Email & Settings.

This is where you can manage one of your addresses to forward all emails to another external email address.

Hope that makes sense.

Walt

Getting Connected: Setting up your email client - Mairi Ord

Mairi Ord — Mon, 01 Nov 2010 21:03:38 +0000

OK I meant setting up a rule in webmail above, silly typo!

Getting Connected: Setting up your email client - Mairi Ord

Mairi Ord — Mon, 01 Nov 2010 21:02:36 +0000

I have set up my webmail, no problems there, but is there a way that I can set up a rule within hotmail to forward all incoming mail to another account?
It's easier to have one place to check all emails without making my personal email address accessible to anyone on the net, if you know what I mean.
cheers
M O

Getting Connected: Setting up your email client - Walt

Walt — Mon, 27 Sep 2010 12:16:29 +0100

Hi Angela,

That's great to hear you got this sorted. Glad to have been able to help. And thanks for the nice comment.

Kind regards,

Walt

Getting Connected: Setting up your email client - Angela

Angela — Mon, 27 Sep 2010 00:28:01 +0100

Hi Walt,

You were 100% correct. My ISP (Cox) was blocking the port due to spam & virus emails, so I had to use their outgoing SMTP Server to send my emails. (SMTP Server: smtp.west.cox.net and Outgoing SMTP Server Port: 25) Thanks for leading me in the right direction to get this solved... you guys are the best!

Thanks for your help!
Angela

From domain to email in just a few simple steps. No Joke!!! - Walt

Walt — Thu, 09 Sep 2010 10:25:43 +0100

Hi Bob,

Thanks for letting us know. I've checked your order and we sent a confirmation email to you which you must reply to for the order to continue. But I see the problem. It looks like you have 'Privacy' enabled on the domain. The email address your provider is using is: proxy1201506@1and1-private-registration.com

You will need to contact them and request that Privacy be turned off. We will then relaunch the order so that you get the Transfer Confirmation email to reply to. Once we have your reply it should not take long to process.

One hint though. Do not use any emails associated with your domain: chateaudesignsllc.com. The moment you initiate a transfer your current provider will begin process of wiping your mail from their servers and your email address will be disabled until you set up a new mailbox on our system. So you may need to check that you have an accessible email address registered with your domain.

Hope that helps. And please just reply to the ticket we responded to you with when you sort out the Privacy so that we can relaunch your order.

Many thanks.

Walt

From domain to email in just a few simple steps. No Joke!!! - Bob Moore

Bob Moore — Wed, 08 Sep 2010 20:57:27 +0100

We have been trying to get our web site transfer to you for sometime, Can someone please look into this and help us!!!!!!!.

Getting Connected: Setting up your email client - Walt

Walt — Mon, 06 Sep 2010 16:59:15 +0100

Hi Margia,

Well either the outgoing server isn't being authenticated (you need to tick the Authenticate box on the Outgoing Server tab in Outlook) or port 25 is being blocked.

They are the two most common reasons for mail failing to send.

I've also removed admin and resume from your mailbox as you had already set these up as forwards and this would have caused a conflict with your mail addresses.

If you continue to have problems please contact support with as much detail about the settings you are using for the Outgoing server as well as who your ISP is and whether you have contacted them regarding the use of Port 25.

Thanks

Walt

Getting Connected: Setting up your email client - Margia

Margia — Sun, 05 Sep 2010 01:03:16 +0100

I'm having the same problem. We tried putting the settings on Outlook exactly as stated here, but we still keep having the same problem: we can receive, but not send. Outlook states that there is a problem with the smtp. What can we do? We are using our moonfruit webmail and domain (webmail.mblancocg.com) and we want to set it up for outlook. Nothing seems to work either.

Getting Connected: Setting up your email client - Walt

Walt — Wed, 01 Sep 2010 15:04:52 +0100

Hi Angela,

Who is your ISP? We have numerous cases of some ISPs (Orange, Talk Talk) using port 25. Which means the SMTP server can't be used to send mail. In those cases the simplest solution is talk to your ISP or go onto their site and find out their own SMTP settings.

For example you could easily use something like: smtp.orange.net if your ISP is Orange. But you need to check with your provider.

Give that a try and see how you get on but this has been a common problem.

Regards - Walt

Getting Connected: Setting up your email client - Angela

Angela — Sun, 29 Aug 2010 20:29:18 +0100

I'm having problems sending an email in Microsoft Mail from my web email address. I receive this error:

The connection to the server has failed. Subject 'test w/o attachment', Account: 'pop.essentialsaz.com', Server: 'smtp.essentialsaz.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E

I have check and double checked the setting to make sure they match what is stated here to do and I've completely deleted my account from Microsoft Mail and started over but nothing seems to work.

I'm receiving mail but I just can't send. Any thoughts or suggestions?

Thanks,
Angela

Getting Connected: Setting up your email client - Walt

Walt — Mon, 23 Aug 2010 16:06:11 +0100

Hi Lewis,

Please see our reply to our other post and our most recent email to you. I believe this has now been sorted for you very early this morning.

Thanks - Walt

Getting Connected: Setting up your email client - Lewis

Lewis — Sun, 22 Aug 2010 22:35:15 +0100

URGENT PLEASE HELP :-)

I have just taken the plunge and transferred our domain to moonfruit because we built our temporary site with you while creating the main one. In the end the moonfruit tool was just so easy to use. BUT....Our little company relies heavily on Google Apps and with our current hosting provider it was as easy as updating the MX Records :-)

I have been searching the forums but can't see anyway for us to update the MX records on moonfruit to point to google. The a-record re-direct is under way and so we expect all mail traffic to be pointing to moonfruit within next 36 hours.

If we can't update the mx records then this whole operation would have been a waste of time and effort as we will have to transfer back :-(

Getting Connected: Setting up your email client - Walt

Walt — Mon, 09 Aug 2010 18:27:48 +0100

Hi Justin,

Which mailbox are you having problems with. I noticed you had duplicated the aliases (admin@, info@, support@) on two of your mail boxes (justin and gareth). And the remaining info@ alias conflicts with your Info@ mailbox. That will definitely cause problems as our system won't know which mail box to deliver the mail to.

I've removed the offending aliases. So trying retrieving your mail now. With regards sending please ensure you have the Outgoing server authenticated using the incoming server details. This should be fairly obvious on clients like Outlook but it depends on the version you are using. If it still fails please give us more details on the mail box, how you're setting it up, what client you are using and if you have tested this on webmail.

Thanks - Walt

Getting Connected: Setting up your email client - JUSTIN

JUSTIN — Sat, 07 Aug 2010 10:57:07 +0100

Can recieve mail but when i go to send i get a error message sayin server dosent allow relaying and puts my message in outbox please help

Getting Connected: Setting up your email client - Walt

Walt — Wed, 07 Jul 2010 16:57:40 +0100

Hi Angus,

Thanks for the feedback. We did reply to your ticket - in fact on 18/06/2010 13:15 - but have had no response back to our questions.

There should be no reason to get a send fail if you are logging in to webmail on your Mac or iPhone after all you are simply going online through a web browser - though we would actually recommend using pop/imap over the webmail as it offers more functionality through a client.

I'll re-open the ticket but we do need some feedback from you to help you resolve this. Screen shots of the error, the address you are sending too would help us.

The email address we replied to was:
viv.rosenlund@gmail.com

Thanks

Walt
open-brief.com

Getting Connected: Setting up your email client - Angus

Angus — Sun, 04 Jul 2010 10:34:36 +0100

Hi Wait,

Cheers for the post. Just to clarify I do know that you use imap/pop but just referring to the fact I wanted to use my 'webmail' i.e. my moonfruit domain email, on my iphone & mac mail. I've tried your instructions again and it doesn't work for both email addresses related to the following sites www.open-brief.com and www.vonrosenlund.com. Not sure what is happening?

Our ticket number is Ticket: 2010061801002764. email 4571d3F.

Also we are experience the same problems setting this up via mac mail.

Look forward to receiving a swift reply.

Many Thanks,

Angus

Getting Connected: Setting up your email client - Walt

Walt — Thu, 01 Jul 2010 16:11:57 +0100

Hi Dana,

Sorry forgot to reply to your comment. We have not had any issues with the mail server for months and we currently have no service errors. Could you please contact support and give us full details for all settings used on Outlook especially the Outgoing server and whether Authentication is still enabled.

By the way who do you use as your ISP as we do occasionally have problems with them switching ports that disables the SMTP forcing users to switch their ISP's SMTP server settings.

Hope that helps.

Walt

Getting Connected: Setting up your email client - Walt

Walt — Thu, 01 Jul 2010 15:54:11 +0100

Hi Angus,

Just to clarify, you don't use Webmail on your iPhone you actually use the IMAP/POP protocol. This provides more functionality than trying to access webmail through the Safari browser.

I'll post details below on setting up your mail client. With regards contacting support can you please supply a ticket number so we can check why you didn't get a response. I couldnt find any tickets against your email address and your username as you written it doesn't show up on our system.

With regards Marco, you will note that we had actually responded to his query so he was getting support.

---- ---- ----

Setting up your iPhone

Once you have confirmed that your username (mailbox address) and password work you can now go to your iPhone and input these settings. If in doubt always refer to your iPhone manual or the Apple website for further details or help.

1. Once you are in Mail (Mail, Contacts, Calendar) you will need at use 'Add Account...' to create a new email account on your phone.

2. On the list of Options (e.g. Exchange, Gmail, Yahoo) you will need to use 'Other' create a IMAP/POP account.

3. Under 'Mail' (should be top of screen) select the 'Add a Mail Account' option.

4. Complete the fields under 'New Account' using the following format:

* Name = what ever you want to call this account [e.g. your name, work, website]
* Address = this is your full mailbox address e.g. name@mydomain.com
* Password = what ever you chose when setting up the mailbox
* Description = choose the default or set this up as you wish

5. Click 'Save'

6. Decide if you want to use the default IMAP option or select POP. Below you will find details for IMAP (though POP should not differ at all)

7. The Name, Address and Description fields should already be populated with the details provided above

8. Incoming Mail Server:

* Host Name = imap.mydomain.com [please insert your domain name only without the www]
* User Name = your full mailbox address
* Password = aad your mailbox password (even if it is populated)

9. Outgoing Mail Server:

* Host Name = smtp.mydomain.com [please insert your domain name only without the www]
* User Name = your full mailbox address
* Password = add your mailbox password

10. Click 'Save'

11. You will get an error message. This relates to our certificate being registered for the domain 'gandi.net' - our domain name provider. It will not match your domain name, hence the error you will see. N.B. Ignoring this error does NOT make your email less secure.

Secure Connection Failed - The certificate for [your full mailbox address] may not be valid.

12. Click 'Continue'. If you see 'Details' feel free to check the certificate then press 'Accept'.

13. Once the incoming (IMAP) server has been verified you will get another error message. This is identical to the one above but for the outgoing server. N.B. As above continuing with these settings does NOT make your email less secure.

Secure Connection Failed - The certificate for [smtp.mydomain.com] may not be valid

14. Again, click 'Continue'. If you see 'Details' feel free to check the certificate then press 'Accept'.

15. Your account should now be set up.

Finally

These are standard settings. They will work on ANY device that support POP and IMAP. So if you have any doubt about how to set up your iPhone please refer to your iPhone manual or the Apple website for further details or help.

Hope that helps.

Walt

Getting Connected: Setting up your email client - Angus

Angus — Thu, 01 Jul 2010 05:51:57 +0100

I actually agree with Marco on this issue. Running your small business via this service is proving very difficult without the support.
Please help sort this our ASAP.
Angus

Getting Connected: Setting up your email client - Angus

Angus — Thu, 01 Jul 2010 05:48:13 +0100

Guys,

I am just setting up my new site and need to get my webmail working on my iphone and mac mail. I've emailed the it support but haven't got a reply yet (via user name von rosenlund). Now I've followed everything very closely and tried 1,000 times. I can recieve emails but not send them, the error message is the recipient x was rejected by the server because it does not allow relaying. What am I doing wrong?

I urgentlly need to get this working for both my domains.

I would really appreciate some help.

Thanks,

Angus

Getting Connected: Setting up your email client - Dana Gordon

Dana Gordon — Wed, 30 Jun 2010 02:18:33 +0100

I am having the same issue as Marco. Email was sending just fine. Now, I get an error when using Outlook (Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).). My internet is working just fine...hence me sending this message. The sending option has not worked on the www.sageschool.net email for the past two weeks. Please advise. Dana

From domain to email in just a few simple steps. No Joke!!! - Walt

Walt — Thu, 22 Apr 2010 15:04:08 +0100

Hi Gee,

If you have transferred in or bought a domain through us then you can create up to 5 mailboxes on that domain. So if you log in to Moonfruit, (not your site but using the same username/password), go to Domains you can create or transfer in a domain name. Use the free domain voucher - if provided - and once complete you can set up your mailboxes through the Manage tab (in Domains).

Hope that helps.

Walt

From domain to email in just a few simple steps. No Joke!!! - Gee

Gee — Wed, 21 Apr 2010 21:38:25 +0100

I have site on moonfruit for some years...and then the emails was added....how do i add/buy a email for my existing website?

Thanks!

Gee

Getting Connected: Setting up your email client - Walt

Walt — Wed, 03 Mar 2010 11:02:31 +0000

Hi Marco,

We have been corresponding with you (ticket: 2010022401001457). It took some time to figure out the problem as it sounded like you had everything right but setting up that test account was a big help.

I trust you got the latest reply with screen shots that covered the Advanced tab and the port numbers.

Hi Carol,

I trust you got Geoff's response. Sorry for the delay, your name servers have been changed.

Thanks - Walt

Getting Connected: Setting up your email client - carol

carol — Tue, 02 Mar 2010 12:40:37 +0000

Hi Guys, I transferred my domain name to you last Wednesday and since then i have had no email facility whatsoever causing enormous damage to my business, i have contacted you numerous times with absolutely zero response.

You need to make changes to my name server settings for my domain, please can you contact me on the email address i have provided with this post asap in order for me to give you this information?

thanks

Getting Connected: Setting up your email client - Marco

Marco — Mon, 01 Mar 2010 08:51:45 +0000

still no reply from the request, its been over 4 days.

nothing from here or the email reply from service support.

this is very disappointing.

Getting Connected: Setting up your email client - Marco

Marco — Thu, 25 Feb 2010 23:24:48 +0000

I have tried to follow the instructions to set up my email on two of my machine, Entourage Mac, Outlook PC, but both of them failed. I am able to receive emails perfectly, but unable to send out emails. I already checked the box of SMTP server requires authentication, as well as using the same username and password as incoming mail server, but still, no luck. As a business owner i feel extremely inconvenient to have to rely on the webmail for emailing as it only provides very limited functionality.

I already send out a request form to support team over a day and still not having any reply on this matter. I am getting extremely frustrated as the only information provided just cannot solve my issue.

This is a pure pain especially the fact that there is no direct support line provided. Luckily I only joined one month to test run it.

Very not satisfied.

From domain to email in just a few simple steps. No Joke!!! - Walt

Walt — Fri, 05 Feb 2010 15:19:24 +0000

Hi Mike,

You deleted this site on Feb 3 and then created a new site:
coolrunningequipment.kk5.org

Your account will only hold one site. We could easily recover the other site but we would have to delete the current one based on your current package.

I'm sorry about the slow response as we have been having a particularly busy January. I can see in our system that you first made contact on the 29 Jan and we did reply four days later which is quite poor for us. We had to place a large number of quite urgent tickets ahead of yours so I am sorry for the delay.

But judging by your response to our reply you have now managed to sort this out.

Regards

Walt

From domain to email in just a few simple steps. No Joke!!! - mike

mike — Wed, 03 Feb 2010 13:48:45 +0000

i have been trying to get ahold of the sit to change my web address and i get know response back,i,ve been trying for two weeks know, i'am trying to run my company not spending all my time trying to get a hold of this site.

From domain to email in just a few simple steps. No Joke!!! - Walt

Walt — Tue, 02 Feb 2010 18:48:49 +0000

Hi Andy,

All your site are working perfectly. The problem we have is that you transferred in your domains from easily then immediately transferred them out again.

Your www.littlefoxwood.org.uk domain is now pointing correctly and with it being set as preferred domain all others revert to this for your site. So it looks to be working correctly.

The same cannot be said for www.littlefoxwood.co.uk which is still showing in our system as wrong IP or masked but then a whois look up shows the domain still being processed.

Registrar:
Easily Limited t/a easily.co.uk [Tag = WEBCONSULTANCY]
URL: http://www.easily.co.uk

Relevant dates:
Registered on: 25-Jan-2010
Renewal date: 25-Jan-2012
Last updated: 01-Feb-2010

Registration status:
Registration request being processed.

Name servers:
dns0.easily.co.uk 212.53.77.27
dns1.easily.co.uk 212.53.64.31

WHOIS lookup made at 18:42:31 02-Feb-2010

In all cases we have tried to assist you in your requests though transferring out immediately after your transfer in has made the process a little more challenging.

Opening four tickets for the one request has also made our job just a little more complicated as that meant several staff investigating the same problem.

I'm not sure what else we can do for you as your domains remain with Easily and we have no control over those domains. Easily need to be contacted with regards your A record though using either domain does currently revert to the working domain and the website.

So, if you can please just reply to the one ticket #2010012601003588 in which we have been having an extensive dialogue with you about this problem over the last few days.

Kind regards

Walt

From domain to email in just a few simple steps. No Joke!!! - Andy

Andy — Tue, 02 Feb 2010 16:40:52 +0000

Please help.
I have 4 websites that I manage and run through Monfruit, am a Premium customer and have registered quite a few domain names. For some reason Moonfruit are unable to sort out a problem with my domains www.littlefoxwood.co.uk and www.littlefoxwood.org.uk. These names are now managed by Easily.co.uk and everythign appears to be set up to work correctly but neither site is visible. I have repeatedly requested support from moonfruit and am unable to get any response from them as to the nature of the problem or any solutions of time scales.

I am now at the end of my tether and seriously considering taking the step of cutting my losses, and starting to build new sites with other hosting companies.

Please help.
Many thanks,
A J. Edwards

From domain to email in just a few simple steps. No Joke!!! - candy buffets

candy buffets — Thu, 14 Jan 2010 08:13:37 +0000

Cristiane, if you are using your website for business I would go for a www.mysite.com as it looks more professional, its much easier for people to remember and of course your email address will match upto your site name, if its a personal site just go for whatever your happy with but keep it short some of the MF subs domains i've seen are like http://onewordanotherwordthenevenan... !!

Just my thoughts ! ;-)

From domain to email in just a few simple steps. No Joke!!! - Mark

Mark — Mon, 11 Jan 2010 19:42:18 +0000

I wish MoonFruit would allow you to integrate Google Apps. With Apps you can have up to 50 email accounts with your own domain name! You just need to be able to create a sub domain (mail.yoursite.com) and it just redirects you to Google Apps to login in.

From domain to email in just a few simple steps. No Joke!!! - roger

roger — Fri, 04 Dec 2009 16:45:34 +0000

Is it possible to get more than five e-mails? Maybe by registering more domains or something? I really wish there was an upgrade option on this feature. What if I need like 20 e-mail inboxes for instance?

Getting Connected: Setting up your email client - CL

CL — Tue, 24 Nov 2009 18:55:46 +0000

I am using Entourage on my mac laptops and used to be able to send and receive fine. Now, no matter what settings I use for incoming and outgoing preferences, I cannot send mail from Entourage. Can you provide some assistance please?

Thanks.

From domain to email in just a few simple steps. No Joke!!! - Cristiane

Cristiane — Sat, 21 Nov 2009 13:59:57 +0000

I will pay for full year 186.99 package but i do not know how yeat take out moonfruit.com i just whant www.mysite.com. Please send me a email because i like to know how to do this. Is it easy? Can you send me a email the have step by step?
Thanks a lot i am whaiting

Getting Connected: Setting up your email client - Andrew

Andrew — Sat, 07 Nov 2009 22:31:27 +0000

I can not send outgoing emails through Outlook from my primary email account for my website. I have checked, double-checked and triple-checked the settings to ensure that everything is as described above, especially the Outgoing Server tab settings that have to be enabled. I can receive incoming emails with no problem whatsoever - and I can send emails from webmail without any problem. What am I missing?

From domain to email in just a few simple steps. No Joke!!! - Walt

Walt — Thu, 05 Nov 2009 17:51:38 +0000

Hi Amy,

Best you contact Support, give them account details, what addresses you are trying to set up and details of Outlook.

Generally, if you follow the same path for the 2nd addresses you shouldn't have problems. We have to assume that you have set up other Mailboxes (not aliases) under your domain's email settings.

Thanks

Walt

Getting Connected: Setting up your email client - Si

Si — Thu, 05 Nov 2009 17:40:14 +0000

I have now figured this out all by myself and now consider myself to be an expert on the matter!!

thanks

From domain to email in just a few simple steps. No Joke!!! - Amy

Amy — Wed, 04 Nov 2009 17:17:06 +0000

I have set up the first email address but am having problems setting up the others - am using outlook - please help.

thanks

Getting Connected: Setting up your email client - Si

Si — Wed, 04 Nov 2009 14:54:23 +0000

how do i add multiple e-mail accounts onto outlook please?

Have spent far too long on this now!!

Please help!!!!!

From domain to email in just a few simple steps. No Joke!!! - Walt

Walt — Mon, 27 Jul 2009 16:34:53 +0100

Hi Sunbeach,

I'm very surprised to read your comment. We are very particular about changing any details unless we have proof of ownership first. Normally we will require a written request to come in from the email address registered on the account or ask for some other identifying details.

We certainly do not just change login details for someone over the phone. I cannot check the validity of your claim as the web address you provided is not one of our sites. If you could contact us through the Support Form I'd be happy to follow this up.

Thanks - Walt

From domain to email in just a few simple steps. No Joke!!! - Web design & SEO

Web design & SEO — Sun, 26 Jul 2009 15:49:11 +0100

thats quite a scary thing has it been resolved?

From domain to email in just a few simple steps. No Joke!!! - sunbeach

sunbeach — Sat, 04 Jul 2009 16:30:17 +0100

Need help, had some one talk to Moonfruit and had my log on and password changed without my consent? can anyone direct me?
Please Help
thank you

Getting Connected: Setting up your email client - andrea

andrea — Mon, 20 Apr 2009 09:54:09 +0100

Hi Walt,
I would like to say that I had no problems with communication with webeden to find out how to set up email - and i followed your instructions in both outlook 2007 (okay, it did all the hard work for me, but i did have to double check everything was correct!!) and in windows mail (a poor man's outlook express on vista) and i managed to set it all up with no problems! (although, i also forgot the important forgotten step the first time :) )

thanks for the tutorial: very helpful!

andrea

Getting Connected: Setting up your email client - Walt

Walt — Tue, 07 Apr 2009 23:57:48 +0100

Hi Airia,

That's great news. Yes that is the most common trap for many users so you are in good company. Glad to hear it now all works.

Regards

Walt

Getting Connected: Setting up your email client - Airia

Airia — Tue, 07 Apr 2009 18:23:22 +0100

UPDATE - It Works!!
- Sorry for being dumb! - I forgot to select the 'My outgoing server (SMTP) requires authentication' option. - I did today & now it works. - had to be something straightforward as I was receiving mails OK.

Ta!

Getting Connected: Setting up your email client - Walt

Walt — Tue, 07 Apr 2009 12:29:08 +0100

Hi Alistair,

After careful review of your queries to our support system, I believe all these issues were resolved by email. You didn't have access to a domains panel or email as you didn't have any domains with us.

I appreciate your frustration. We also get frustrated, especially when a 3rd party, a 'web expert', is blaming us for your email problems when we don't even host your domain or email. It makes life challenging when you are stuck in the middle and wondering who to believe.

If the 'web expert' had explained the correct process to begin with and been honest about who was responsible for the email and domain then you would not have been put in this difficult position. And neither would we.

The Upload file problem was an uncommon Service Disruption which we notified all customers about through numerous sources. While it only affected 20% of our customer base from uploading or saving, we had three senior specialists working on getting this resolved ASAP. For this we can take ownership and apologise.

I would like to state that we did not say that the poor service was due to "keeping costs down" - we offer email support to 1. ensure all customers get answered in order and 2. to pass on cost savings to customers. If we offered telephone support it is unlikely we would offer the value packages we do. On the flip side, our cost savings also go into our development team who are constantly producing high quality improvements and new features on a regular basis with no additional increase to subscription rates. Since before Christmas our team have been busy building a new membership service which is close to completion. This is where our savings go to.

I understand that your email situation has now been clarified - the problem was with your current domain name provider and the email settings (or whoever controlled these) - which is great news. I hope your business is a success and that any further communications we might have offer you a new outlook on our Support.

Regards

Walt

Getting Connected: Setting up your email client - Walt

Walt — Tue, 07 Apr 2009 12:05:21 +0100

Hi Airia,

The error message you quote reads: "...one of the recipients was rejected by the server. The rejected e-mail address was '-------@hotmail.co.uk'"

Does this mean you sent an email to other addresses successfully?

As for "no forwarding", there is forwarding but you have to make a choice between forwarding your mail to an external address or creating a mailbox. If you go to domains on the portal (moonfruit.com) then go to your Email Settings you can use the "Add a new email configuration" option in the drop down. This will enable you to set up forwarding.

As for the error message, could you contact support, as you have done in the past with regards your domain, and give us as much detail about the 'client' you are using e.g. Outlook (or is it express?), the username you are using, and whether you have checked the SMTP Authentication box on the Outgoing tab? Also what address you were trying to send to, and any other details on email address and your account that you think might assist. us.

We can then have a closer look at your account. The details you have provide above are useful but we do need a little bit more information.

Thanks

Getting Connected: Setting up your email client - al

al — Mon, 06 Apr 2009 23:17:19 +0100

I have read through everything regarding e-mail the results are interesting:

I have no domain module on my site
I have no webmail
and as already mentioned no access to e-mails

What I really want to do is to tell sitemaker in no uncertain terms where to stick it but I have 4 websites online with them and the work to build again is too much to think about.

Can anyone tell me if these sites are full of problems or is this just a bad moment they are having? (for example yesterday the site would not let me upload files).

this is bloody stressful when your business depends on a company that does not create the pathways to resolve what should be simple issues within a few hours.

I got through to them on the phone in the UK (I'm based in Australia) and they claimed there poor service was to keep costs down, but still would not help me direct (ticket system, which he claimed I would have an answer by end of day - I didn't get one - still waiting siteground)

This is nonsense, they are not the cheapest by a long shot - terrible excuse -

Alistair

Getting Connected: Setting up your email client - al

al — Mon, 06 Apr 2009 22:09:39 +0100

I'm having exactly the same problem, did you find a solution. I hired a web expert who said the problem was with sitemaker

As a result of their incredibly poor customer support I am now without e-mail for the 2nd day running at a very busy time. They really should have more respect for their paying customers, to leave them in the shit like this with no means of dealing with it is out of order. They know it.

Getting Connected: Setting up your email client - Airia

Airia — Mon, 06 Apr 2009 19:06:36 +0100

- This is the message i get:-
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was '-------@hotmail.co.uk'. Subject 'Re: test', Account: 'info', Server: 'smtp.airia.co.uk', Protocol: SMTP, Server Response: '554 5.7.1 <----------@hotmail.co.uk>: Relay access denied', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

Getting Connected: Setting up your email client - Airia

Airia — Mon, 06 Apr 2009 19:05:04 +0100

Tried everything, but I'm unable to configure outlook with my @airia.co.uk email addreses.
I'm using POP3 as follows:-
pop.airia.co.uk
smtp.airia.co.uk

but no luck. There is no forwarding, you are hosting my site, and my domain.
So i'm confused!!!!!!!

Getting Connected: Setting up your email client - jack howson

jack howson — Sun, 05 Apr 2009 18:01:32 +0100

Just to clarify, because I didn't pick up on this, and I think Moonfruit should make it a bit clearer ...

server information:
pop.YOURWEBSITE.co.uk (for example)
smtp.YOURWEBSITE.co.uk

Getting Connected: Setting up your email client - Joe

Joe — Sun, 29 Mar 2009 22:08:26 +0100

We transferred our domain to Sitemaker, and this moonfruitlounge.com is now informin us how to access our email: however, there's a step missing here: how do we set up the email address to begin with?

Getting Connected: Setting up your email client - Criptor9

Criptor9 — Sat, 07 Mar 2009 18:29:44 +0000

Nice tutorial.

However i would use an 'online' and 'live' web email service purely because it would be hard to lose track of your files by say your computer breaking down and not backing up your files.

Getting Connected: Setting up your email client - John

John — Thu, 05 Mar 2009 05:39:46 +0000

Hey Joe!

Thanks for the tutorial it was great. I was wondering how to do this kind of stuff.

Just a off topic question - when is the next MF update - I cant wait!! (e.g. the cart)