Moonfruit Lounge - Transfer - Comments

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Wed, 08 Sep 2010 17:17:02 +0100

Thanks very much Walt, appreciate that.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Wed, 08 Sep 2010 14:53:09 +0100

Hi TT,

I can see your site name is True-Temptations but the website address was entered as you've described above. But that was easily fixed and has now been amended to: true-temptations.moonfruit.com

Hope that helps.

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Tue, 07 Sep 2010 11:54:56 +0100

Hi Walt,

Thanks again for your help I really appreciate it.

With regards to my site address, no I have not made a mistake with the address.

I signed up under True-Temptations

My site address however says http://true-temptatons.moonfruit.co...

If you could correct this please that would be great.

Thanks,

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Mon, 06 Sep 2010 17:07:45 +0100

Hi TT,

When you login to your Trial package it will offer you upgrade to paid or Free - there will be buttons on your page to take either of these options.

No it doesn't matter if you transfer or pay if you go for the Lite package. Either way you will have to pay for the domain transfer but just make sure that you login to your account to link the site to the domain.

We operate a Support system by email only. This allows us to manage customer queries more efficiently on a queue based system though we prioritise more urgent queries over general ones.

You are free to upgrade at any time and we credit any unused time on your existing account to your new account. So if you upgrade your Lite account after 6 months you will get half your subscription (for an annual package) credited to the new package.

We do not modify site addresses except under express permission of the customer. The system simply saved what has been input. Is it possible you made a mistake on the address initially? If you need it changed, and the address is available, we should be able to fix that for you.

Thanks,

Walter

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Sun, 05 Sep 2010 13:15:17 +0100

Hi Walt,

Yes I am on trial package at the moment, I didn't realise I could have a free site and still transfer my domain name over! Can't have the free one anyway as I need more pages then it offers me.

I assume then it doesn't matter if I pay first or transfer the domain name first??

It would be alot easier if I could just call someone to ask.

Another thing, whichever package I decided to choose, if I would like to upgrade to the next package up, is this possible? Incase I need more bandwidth etc.

Lastly there seems to be something wrong with my moonfruit web address! The name I have signed up under I assume should be part of my moonfruit address www.myname.moonfruit.com

I have noticed though that 'my name' is spelt differently in the web address by having 1 letter missing!! How is this?

Thanks again.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Fri, 03 Sep 2010 14:18:26 +0100

Sorry TT,

I thought I did answer your question by offering you a choice. But the best thing really is to decide what package you want. I assume you are on a trial at present. You haven't made clear what package you are currently on. You can transfer over your domain on a Free package if you like or a paid one. So if you are on a Trial account then just decide Free or paid. The pricing page does list what you get but with a paid package you will get Support.

Either way if you want just one site in your account then you can choose a Free account or a Lite account and will then pay for the transfer. Just make sure you are logged in to your account when you transfer.

I hope that makes things clearer.

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Thu, 02 Sep 2010 16:19:27 +0100

Hi Walt,

Thanks for your help,

I have actually already made my new site here with Moonfuit and will only be having the 1 website, My current site with the other company is 60 days old this weekend coming so I will be able to transfer the domain name then.

Don't think you have actually answered my question though! :-(

So do I transfer the domain name first then buy the package or buy the package then transfer the domain name?
Apologies if you have answered my question, just isn't very clear to me.

Thanks,

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Wed, 01 Sep 2010 10:22:52 +0100

Hi TT,

All good questions. If you anticipate building more than one site then then the Standard package - which allows up to 5 sites - gives you one free domain voucher which you could use to transfer you current domain into us.

If you are happy with just one site then you can simply transfer your domain in and pay online.

So once you've decided whether you want one site or several the next best thing is to set up an account. You can use the 14 day free trial to create your site (though you can deleted this site and start again if you like) and then either go Free or upgrade to one of the paid packages.

Site built, and still logged in, then go to the Domains tab and start the domain transfer process. Just make sure your domain is unlocked and that you follow the instructions on screen. Once the transfer is fully completed you can then assign your domain to your website. Oh and don't forget to back up any emails you have on your domain as you will lose these off the mail server of your current host.

Hope that helps.

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - TT

TT — Sat, 28 Aug 2010 15:42:44 +0100

I have a website which I made with another company. I have now decided that I would like a website with Moonfruit, as I want to keep my domain name I will be transferring it from my current website to this one once it is at least 60 days old.

My question is when I start this process do I buy my package with Moonfruit first or do I transfer the domain name first? I hav'nt done this before so a little confused on the steps to take in the correct order.

Any help or advice you can offer me will be very greatly appreciated.

Thank You.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Tue, 24 Aug 2010 10:15:46 +0100

Hi Margia,

Your new code has been relaunched and the transfer is now moving forward.

Kind regards

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - margia

margia — Tue, 24 Aug 2010 00:02:32 +0100

I responded with the new authorization key, hope it works!

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Mon, 23 Aug 2010 16:03:28 +0100

Hi Margia,

yes I can see your domain transfer from August 3rd. The being reported back is an error in the Authorisation Key. Can you please return to your current domain name provider and get a new Transfer Authorisation Key or confirm the existing one. I have set up a ticket for you on our support system and emailed you instructions. Please respond to that thanks.

Hi Lewis,

I understand this has now been sorted. Your domain went live within hours but it did take almost a day to propagate. Though I think there was more to it as per your later email. But hopefully it's all working correctly now.

Thanks - Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Lewis

Lewis — Sun, 22 Aug 2010 22:40:40 +0100

URGENT PLEASE HELP :-)

I have just taken the plunge and transferred our domain to moonfruit because we built our temporary site with you while creating the main one. In the end the moonfruit tool was just so easy to use. BUT....Our little company relies heavily on Google Apps and with our current hosting provider it was as easy as updating the MX Records :-)

I have been searching the forums but can't see anyway for us to update the MX records on moonfruit to point to google. The a-record re-direct is under way and so we expect all mail traffic to be pointing to moonfruit within next 36 hours.

If we can't update the mx records then this whole operation would have been a waste of time and effort as we will have to transfer back :-(

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - mblanco

mblanco — Sun, 22 Aug 2010 01:04:41 +0100

I just checked on Ghandi and the re-do transfers free of charge, but I can't do it by myself because it says that my Gandi handle is owned by a third party called SiteMaker Software, and I had to contact them.
Help!

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - mblanco

mblanco — Sat, 21 Aug 2010 18:42:15 +0100

Hello,

My transfer says "status is pending" ever since I started the domain transfer about a month ago! What can I do? It's been way too long and I need the website done by next week. Is there any way to fix this? Can I re-do the transfer to see if it works without having to pay for it again? Let me know please,

Margia

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Tue, 27 Jul 2010 16:09:00 +0100

Hi Michael,

Sorry about that. I can only spot one ticket from you in our system - checking against your given email address and dated yesterday afternoon. Is it possible you used another email address to contact us on?

That apart transferring will simply require us to release your domain and handle to you so that you can manage the transfer yourself through our domain partner Gandi.

I've released your handle (username/account) and your domain to you now, and sent an email to the address registered against the domain with instructions on how to use gandi.net. One thing I would point out is through Gandi you will be able to manage your domain fully (DNS, nameservers, email etc) and point it to external websites.

This is something we are still waiting on Gandi to set up for us so that we can offer that to our own customers as we understand how useful this is. But the domain control is now yours.

Regards - Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Michael

Michael — Tue, 27 Jul 2010 13:11:57 +0100

Hey -

I've sent out two general inquiries via your contact form and have yet to hear a response. I am looking to transfer my domain name away from Moonfruit as it simply isn't going to suit our needs for the future of our site. Can you please advise on how to do so? Unfortunately, w were supposed to have our new splash page up and running by today, but since it hasn't been transfered over yet, I doubt I can now reach that goal...

Please be in touch ASAP.

Regards,
Michael

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Thu, 22 Jul 2010 11:59:36 +0100

Hi Clara,

You should have received a ticket early in the week from one of the Support staff confirming your request.

Thanks,

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Clara

Clara — Thu, 15 Jul 2010 19:06:43 +0100

I would like to transfer my domain name to another provider. Can you please unlock my domain name and provide me with the EPP code ASAP.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Thu, 15 Jul 2010 16:00:18 +0100

Hi Melanie,

You will need to use 'GANDI' (without the 'H'). Contact your current host and they should be able to fix this for as they would not, I assume, have been able to process the transfer with an incorrect IPS Tag.

Thanks

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Melanie Gunn

Melanie Gunn — Thu, 15 Jul 2010 10:19:59 +0100

Hi,

I have just tried to transfer my domain name from uk-cheapest.co.uk to moonfruit.
I changed the 'tag' to GHANDI then payed for the transfer fee on their website, then came back onto here, completed the set up and payed your £10.99 transfer fee, which all went through fine.
But now when I come on to the moonfruit back end it says "status pending - your order has been received but you now have to change the 'tag' to GHANDI", but I have already done this and payed for it.
I even tried to change it to GHANDI again but then it takes me straight through to the payment area again.

I have tried emailing uk-cheapest about this but they are a nightmare and will not reply.
I don't know if it has been transferred or not as I am not receiving any confirmation emails and nobody is getting back to me.
I thought it would be any easy transfer to moonfruit, but it's turning into a nightmare!!!

I need some help please

Thanks,

Melanie

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Cathy

Cathy — Mon, 24 May 2010 03:04:55 +0100

Do this: go to the edit page, click on edit, click on domains, click on this sites domains and then add your domain. There is no need to transfer the domain.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - tinav

tinav — Sun, 23 May 2010 14:52:39 +0100

hi
i purchased a domain yesterday from 1 and 1, I wish to transfer it to moonfruit which I have contacted them about, my question is that until my domain name transfers over to moonfruit I will not be able to publish my website, the site name will be eventually "event-full.co.uk but until it transfers over I will have to use event-full.monnfruit.com.
is this right? or is there a way around it.

thanks

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Wed, 19 May 2010 17:29:04 +0100

HI Chris,

Your website is fine. Just your domain has hit a glitch but sometimes happens. We sorted that out and are now waiting for your domain to propagate with the new settings (on our servers) around the web.

With luck it should only be a few hours but may take till tomorrow morning before your domain kicks in.

Regards,

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Chris

Chris — Wed, 19 May 2010 10:07:54 +0100

I have transferred my domain name to moonfruit and the site has completely disappeared and I have no email. I am told that the domain does not point to the correct IP address 146.101.249.107. How can this be sorted quickly?

Thanks

Chris

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Thu, 06 May 2010 17:14:49 +0100

Hi Marie,

I'm sorry to hear you're having problems but can you explain what you mean by transferring. Do you actually mean your domain name rippingyarns.co.uk? That successfully completed on Apr 30 2010 at 2:15PM. We can see that it has been successfully assigned to your website.

I can also see that you have set up your mailbox rippingyarns@rippingyarns.co.uk successfully with several aliases. Plus we have responded to two of your ticketed queries.

Can you confirm that this is all now working?

Thanks

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Ripping Yarns

Ripping Yarns — Sun, 02 May 2010 15:56:02 +0100

We are having a complete and utter NIGHTMARE transferring our website. It is a commercial site and therefore losing business. We were not advised one bit that there would be complications with transferring our website, our emails have all been blocked. There is NO ONE to talk to about this. It's an absolute outrage. We do not have the time for all this faffing about and now our website is totally screwed. What exactly do you suggest we do?

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Wed, 03 Mar 2010 10:34:49 +0000

Hi Jim,

Where are you located on the globe. The UK? We've checked your website and it seems to load quickly and fully.

Have you tried clearing the web browser cache (Temporary Internet Files)?

Thanks

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Jim

Jim — Wed, 24 Feb 2010 13:54:32 +0000

Hi, i have set up my new domain as instructed and selected it as my prefered domain, however when i type the domain into the address bar on a computer with a computer that is not registered on the site, the page only loads the title and none of the content!

give it a go: http://www.smart-signal.com/

I have asked others to test the domain, it seems to be 50/50.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Fri, 19 Feb 2010 11:50:07 +0000

Hi Jack,

Your domain is fine. It's transferred correctly and you've assigned it to your site in the proper way. The only thing left for you to do is set your preferred address.

You can do this by going to Domain on toolbar, then on the sidebar use the 'This website's address'. You can then set your preferred address, e.g. your domain, www.freeflushcornwall.co.uk

That apart all looks good.

Hi Leo,

Sure that wouldn't be a problem. We would simply have to ensure that the website meets the Free site criteria and down grade the package. So as long as your site is beneath 20MB in file space usage and has less than 15 pages there won't be a problem.

Simple use the query form under help to contact Support and request this downgrade once you are happy your site meets the Free site criteria.

Thanks

- Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Leo

Leo — Wed, 17 Feb 2010 10:32:09 +0000

Hi, quick question about a domain name.

If I had a paid site with domains registered through moonfruit, could I cancel my paid package and go for a free package, but still use my domains (that i purchased through moonfruit) with my free site?

I look forward to your reply

Leo

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Jack

Jack — Mon, 15 Feb 2010 18:23:55 +0000

I've tried to transfer my domain name to attach it to my moonfruit site. I've updated the A name on the previous server and sitemaker has transfered it in but still says I need to change the A name.

Any advice?

Jack

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Tue, 09 Feb 2010 15:53:01 +0000

Hi Shawn,

Yes it is an oversight on our part as the process to transfer out requires some back-end administration. The interface we currently use with our domain partner is currently undergoing an upgrade so we hope to have a lot more features available to customers in the future with regards domain management.

If you wish to transfer out any domains simply contact support and give them domain details. How the process works at present is this.
1. Your request a domain to be transferred out.
2. We currently would have to release all domains (you own) under our control to you, which means you log in to gandi.net (Gandi is our domain partner) and not Moonfruit
3. Once you log in to Gandi you can locate the domain or domains and use the interface to transfer out very simply and very quickly

So, simply contact support and request a transfer out and we'll release all your domains immediately.

Hope that helps.

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - SJM

SJM — Tue, 09 Feb 2010 12:58:32 +0000

I'm forced to put my comment on this thread. I cannot find any information on how to transfer away from Moonfruit. I'm aware that the domain needs to be unlocked and the DNS needs to be updated to point to our new hosting company; however, I cannot get any clear information on how to do this. And nothing in the control panel or help files is helpful in this regard.

Please provide us with the correct method for transfering our site to our new host.

Thank you.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Wed, 03 Feb 2010 10:51:38 +0000

Hi Sal,

Your domain and handle have been 'released' from our reseller account. You will have received an email from gandi.net with how to gain access to your Gandi account. This means that you will have full access to your DNS, zone files and more - something we are looking to introduce this year once Gandi has finished work on their new system.

But for the minute, you will be able to point your domain to where ever you like.

Hope that helps.

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - sal

sal — Wed, 03 Feb 2010 04:53:29 +0000

Hi, I have registered my site with moonfruit and now I have built my site a different site maker. The other site provider provided me with server names to link to my current domain. I'm unable to change server addresses on moonfruit to my files to my domain.

If this cann't be done how can I transfer my domain name?

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Sat, 26 Dec 2009 15:58:33 +0000

Hi Nicole,

The transfer was successful but you only included the root domain, yourbirthright.com which you assigned correctly. You didn't add the www.yourbirthright.com version. I've also set that as the preferred domain so that will be the one that all addresses end up on.

But I've now done this for you and you shouldn't have any more problems.

Thanks

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Nicole

Nicole — Wed, 23 Dec 2009 08:37:45 +0000

Hi There... I am hoping you can help me with this.

I transfered my URL/domain name www.yourbirthright.com without a hitch. got the confirmation emails from Gandi and Sitemaker.

Unfortunately the domain is notworking. I have associated it with my account website yourbirthright.moonfruit.com and i see a message that says i need to point to the correct IP address or something like that.

My transfer was completed successfully. It is my understanding that it should be pointing where it needs to point automatically. please HELP!

Thanks

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - pick n mix stand hire

pick n mix stand hire — Fri, 07 Aug 2009 20:36:24 +0100

I used 123reg for a couple of domain names in the early years and they charged £18 per year just for a web mail account and the lack of support i got was terrible, keep trying with them you'll get there in the end i'm sure!

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Thu, 06 Aug 2009 08:59:02 +0100

Hi Eilleen,

Sure. Our current interface doesn't give you full domain management just basic. But we can release your domain and 'handle' (account/username) to you so that you can login in to gandi.net (our domain partner) directly. By doing this you will have full technical management over your domain and it's associated records e.g. cname, A, MX etc.

Could you contact support please and request this, so that we can track the request and confirm all the details for you. Just use the support form in Help and we should be able to sort this for you fairly quickly.

Thanks

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Eilleen

Eilleen — Thu, 06 Aug 2009 04:08:58 +0100

Is it possible to direct my domain (purchased here) to an outside site?

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Thu, 02 Jul 2009 17:48:21 +0100

Hi Andy,

Most domain name providers do not require the name servers for the receiving host.
But in our case you can give them the following (primary/secondary):
a.dns.gandi.net
b.dns.gandi.net

I assume, as you mention the GANDI tag, that you are trying to transfer a .uk domain. Just make sure your contact details are accurate (especially the post code).

Once they have this and your order has been placed through the moonfruit site, the transfer process should start moving.

Hope that helps.

-Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Andy

Andy — Thu, 02 Jul 2009 17:28:36 +0100

I've read through these paragraphs and I am still having trouble. I bought my domain name on 123-reg and and trying to transfer it. I've emailed them and they have given me all sorts of instructions one of them being I have to fill out a form with nameservers on them and there is no mention of nameservers here. I just want to be able to email them and say can you transfer me and you have to use "gandi" tag but they arnt helping me that way. In idiots language so I can understand... what steps am I actually taking? Has anyone any tips for transferring specifically with 123-reg? I really need help!! Thankyou!

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Maurice

Maurice — Fri, 08 May 2009 19:16:47 +0100

Thank you for that, Walt.
I do think you should add those instructions in the FAQ's though.
Regards
Maurice

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Fri, 08 May 2009 16:54:15 +0100

Hi Maurice,

Yes the Registrar is Gandi and they are our partner. We provide a very simple association feature that you could have used through your tool bar. I've done this for you but for future reference all you needed to do was log in and on the tool bar go to Admin > Site Address and add your domains: express-campers.co.uk and www.express-campers.co.uk

This feature automatically provides the association between the website and domain. Buying through our Moonfruit portal automatically set up your A-record to point to your site, you just needed to complete the 2nd step through your site.

And no you do not and did not need to transfer your domain. When you buy a domain through us, your are in fact buying through Gandi, as they are a registered domain name provider. We are reseller so there is no need to transfer between them and us. Transferring only applies when trying to move your domain hosting between one domain name provider and another. We aren't a provider, we use Gandi, so a transfer isn't relevant in this situation - simple adding your domains to your site is enough.

Details are provided on many aspects of domain purchase and transfer within the T&Cs that must be agreed to before you can purchase or transfer a domain and we also provide details in our FAQ.

That said, buying and transfer domains can be complicated and we are still trying to make this more simple. The bottom line is your domain now works with your site.

Kind regards

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Maurice

Maurice — Fri, 08 May 2009 12:46:35 +0100

I recently purchased a domain name through moonfruit (express-campers.co.uk) and duly received the confirmation email from Nominet, which also stated that the registrar was Gandi. I am currently building my website with SiteMaker and today I was looking at how to attach my site to my domain name. Apparently I need to get Gandi to 'point' my domain name at your servers. Gandi says that my domain is managed by a reseller - namely you, so why can't you point it at your servers? Now, reading these posts, I find that (unless I'm reading it wrong), I need to transfer (at a cost) my domain name from Gandi to yourselves, but I can't do anything for 60 days anyway! None of this was made clear when I bought the domain name and I don't think it was unreasonable of me to assume that, having built a website in Moonfruit and bought a domain name through Moonfruit, I would be able to link the two together!
I currently have 4 days left on the free trial and, quite honestly, I'm loathe now to purchase a full package from you.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - design32 (Andrew)

design32 (Andrew) — Tue, 05 May 2009 16:00:33 +0100

Thanks Walt
Just shows how good Moonfruit is

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Tue, 05 May 2009 15:52:36 +0100

Hi Andrew,

Your domain is working fine. It is fully associated with your site. I've even added the root domain to your list (http://designrainbow.com/) as you only had the http://www.designrainbow.com/ listed. I've also enabled the latter as your preferred domain but you can easily change this.

Details on this (and the problems around pointing) are supplied in our email reply which you should have already received.

Thanks

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - design32( Andrew)

design32( Andrew) — Tue, 05 May 2009 11:34:19 +0100

Thanks for your email Walt
and to say the transfer of designrainbow.com went through and is now apparently with Gandi this all happened after i got a an email from the moonfruit support team
but it seems my domain will still not come under my website http://designrainbow.com i;e like when it was supposed to pointing ( from when i was under Enom)
a whois confirms Gandi as the registrar and all nameservers associated with designrainbow.com seem to be ok this is for gandi net

there are also three other dns names coming up under GANDI SAS, i also did a dns report see here http://thednsreport.com/?domain=des... if you do a whois for designrainbow.com you will see its registered but with no website
i am also unable to assign this as a site address for my website
something about your domain has been added but does not exsist, that one needs to point this too 146 101 249 107 please also allow up to 72 hours

As you can tell this is what i was trying to get across and at one stage i was able to assign designrainbow.com to my free moonfruit address even when i was under Enom the question is what do i do now the transfer has gone through no email has come from Gandi saying that they will now manage designrainbow so i sent two support tickets to them asking what was going on,

in the meantime i am still seriously thinking about going over to the reseller package and using designrainbow.com on a commercial basis but how can i when the web address for it keeps bringing a blank page its as if this domain has brought me nothing but problems so i am looking at maybe getting a back up domain name as not to lose any clients/visitors who look at my photography

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Fri, 01 May 2009 15:06:24 +0100

Hi Andrew,

Until your domain completes there is little we can do about pointing. Only once completion has occurred can the DNS be managed. While it is in transfer we have no control. Hopefully this will not take too long.

Thanks.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - design32 (Andrew)

design32 (Andrew) — Fri, 01 May 2009 13:55:05 +0100

Hi Walt

Just a final update on the progress of what's happening with my domain designrainbow.com seeing as the transfer is going through it is now showing up under manage domains with a status pending. The new provider/registrar for designrainbow.com will be Gandi and did the transfer through moonfruit using one of my domain vouchers after i got ENOM/Expiry.com to unlock it which was done when i

was having all these issues with my website not showing up properly http://designrainbow.com this is still accessible through http://photo-art.org.uk
As with contacting support i think there is no need to unless something happens after the transfer has gone through so far i have been successful in this field
my main concern it will take up to five days and in the meantime designrainbow.com is active but not pointing at my site

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Fri, 01 May 2009 11:36:02 +0100

Hi Andrew,

Thanks for the update. I can see the transfer has been requested by you and the confirmation email has been replied to.

A mute point now that you have transferred in your domain is that the actual IP address is 146.101.249.107 not 106.101...as you wrote above. But that doesn't matter now that you have begun the transfer. The zone file, A-record are the same it just depends on which provider you use. And this would be file or record you change so that your domain 'points' to your website. Pointing your domain (that is keeping it with your provider and associating it with your website on another server does not require unlocking. A locked or unlocked domain should have no impact on your provider checking your DNS record. They manage it (or in your case DID manage it) so they would have full access to check. Again a mute point now.

Unlocking your domain is only necessary when transferring out and has nothing to do with pointing. But then it depends on the information that the provider has given.

I mention this only as there can often be confusion about pointing. However once you have transferred your domain in, this will not be an issue. Once it has completed we will ensure that it points to your site and is fully associated with it.

If you do have any further specific queries, I would advise though contacting Support and notifying them so that they can address your questions or issues directly.

Thanks, and good luck with your site.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - design32 (Andrew)

design32 (Andrew) — Fri, 01 May 2009 09:44:54 +0100

Thanks for getting back to me Walt regarding my recent problems in trying to get my domain designrainbow.com to point at my website. I read your reply and have now decided to go down the route of doing a transfer which is now going to being handled via Ghandi the process of this went rather smoothly as i had everything at hand to ask my registrar Enom or Expiry.com ( who happen to be the ones managing designrainbow.com) to unlock my domain, they weren't able to help me find out why designrainbow.com was'nt properly pointing to 106.101.249.107 and kept telling to add it to my host records

As with the zone file haven't a clue what that is as this is what comdot was mentioning to me after i posted something on the forums about my issues regarding designrainbow.com bringing up the subject of getting this to point to 106.101.249.107
as this was in lock status there was no way i could get my registrar to see if they held the original settings (DNS) at one stage designrainbow.com was working perfectly alongside http://adphotography.moonfruit.com and now it doesn't

i fully understand the process of transfering a domain like moving it from one provider to the other as once designrainbow.com goes over to Ghandi then this would have been my fourth transfer since 2004 something i don't really want to do as i want to upgrade my package by hopefully going on to the reseller side of moonfruit and hopefully use designrainbow.com for that other than that my current website is performing well and has recieved a lot of good feedback too

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Wed, 29 Apr 2009 10:44:07 +0100

Hi Ruben,

I managed to find your ticket against your email address (you missed a few digits in the ticket number but not to worry). We did reply to the two queries you sent with follow up. At the time we replied there were specific processes for dealing with domains, releasing them to the customer and change of ownership.

I'll clarify the situation when it comes to domain ownership for you and see what I can do to assist.

1. When you buy a domain you become the legal owner (or lessee) of that domain and your details are listed with the Registry (the organisation responsible for managing a type of domain e.g. .uk, .com, .net).

2. After you buy a domain you cannot transfer in or out or modify your domain for 60 days - a rule or limitation upheld by the industry and all domain name providers.

3. If you wish to change owner you can contact the domain name provider, pay a fee and get this legally changed for you.

4. Many domain name providers retain ownership of the domain, while giving the user a lease on the domain. Gandi does enable full ownership and following the 60 days limitation post purchase or transfer in enables all users to have full access to their domain.

So, what can we do about this? We have now clarified the processes to enable a range of options. In your case, and having checked your account, I can see you have been a long time customer and the 60 day rule no longer applies. Therefore we have no problem with releasing your domains to you so that you can manage them as you see fit. If we release one domain - heathertrewfoundation.org - then we have release them all.

So we can release your Gandi Handle (user name) to you with all your domains. This means that you would manage your account and domains through Gandi.net. You then have many more tools and features and it also gives you the ability to do a change owner request which we cannot process.

If you wish to change owner on the heathertrewfoundation.org domain you would then need to contact Gandi and request the change. They will and do perform this operation often - but it will incur a small fee.

If you can confirm that you wish your handle released, I will have it done for you today, with login details supplied so can start the change-owner process as soon as you like.

I will open a new ticket for you and confirm the above and if you let me know how you wish to proceed. We will sort this for you.

Thanks for bringing this issue to my attention.

Regards

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Ruben

Ruben — Wed, 29 Apr 2009 08:22:08 +0100

Hi Walt,

In reference to the Comment I posted April 12 and you responded on April 13, that you could not find my ticket -- the ticket number is : 200912201000662 ---- I also sent an email to Gandi last week and received a response immediately they told me that I need to contact Sitemaker and request that sitemaker/moonfruit release the domain to the person I want it to go to or to myself so that I can initiate or modify the changes that need to be made. This is an extremely important matter it involves a charity organization that needs the domain name and I simply did them the favor of securing it so that I can build a site through Sitemaker/moonfriut --- now this has become complicated and it seems that even if anyone buys or uses a voucher to purchase a domain through moonfruit -- we have no control over the domain whatsoever- this is not fair and though you seem to want to help me -- the support team over at Sitemaker has been avoiding my requests dates as far back as January 3, 2009.

Walt, can you please assist with this ? do you also need the ticket number or confirmation number from Gandi's response ? if you send me an e-mail- I would be more than happy to forward you the e-mail Gandi sent me.

ruben.malaret@celebrity-pr.com (my email)

Thanks in advance for your assistance.

Ruben

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Tue, 28 Apr 2009 15:58:10 +0100

Hi Andrew,

Can you clarify what you want to achieve. Transferring is the act of transferring from one provider to another. I can see you haven't done this with us through your account.

Pointing is simply modifying the DNS A-record so that the domain is pointed to the website location - our IP address. This simple creates a reference for the domain so it always refers to your site. You do not need to unlock your domain to do this, only if you decide to transfer it out to another provider.

By the looks of it your root domain, designrainbow.com and the sub domain www.designrainbow.com, are not pointing to our servers. According to who.is they display: designrainbow.com A (Record Type) 98.124.198.1 (Bellevue, WA, US)

You may need to go back to your provider and ask them to change the IP address to ours.

As far as I can tell, the domain was renewed through enom on 22 April until 27 Feb 2010 so there is at present no need to pay any transfer fee. It is quite acceptable to keep your domain where it is and simply point it at your website where it should work seamlessly.

If you have any further problems please do contact support and let us know what you've found. In a nutshell though, if you have your A-record pointed to 146.101.249.107 it should work fine. You may also want to consider adding the www.designrainbow.com subdomain to your account also. This is just another record that should be simple to add and ensure that you have the www and root domain covered within your account.

All the best.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Andrew (design32)

Andrew (design32) — Sat, 25 Apr 2009 10:06:23 +0100

Hi Walt
have been reading up on this and have to say transferring or moving a domain can be quite stressful and frustrating too,reason being i have owned this domain http://designrainbow.com since 2004 which i used for one of my websites not with moonfruit but with another webhost taking into account three registry changes as my domain was originally registered in the united states as a standalone ( no attached website) .As the story goes i wanted this to be added on to my business

So set upon getting it transferred from eNom and on to my previous webhost which in a sense was fairly successful until my business hit an unfortunate standstill which left me without a website followed by a domain ( designrainbow) which couldn't be accessed well so i thought. Having made a discovery i realised then i could actually get this released and move it back to its original registry, the next step was to get a website.

Which brings me to Moonfruit and the decision to transfer designrainbow.com over to it
have just got my registrar to agree to unlock my domain due to experiencing various problems in pointing designrainbow.com to the website i have with moonfruit
no search engine like google will pick it up if you use www instead of http://
i did use 146.101.249.107 via my registrar and whois confirms designrainbow.com is pointing to this address. But under site management in my moonfruit control panel

where it allows you to use any domain as you main site address it states the domain has been added but not being recognised until i get my registrar to point this at 146.101.249.107 some thing i am allowed do myself. As the situation lies i will have to pay a transfer fee even though my domain is held for another year with my current registrar don't really want to buy another domain simply because one won't work

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Jonathan

Jonathan — Mon, 20 Apr 2009 16:50:17 +0100

Similar thing-transferred fertilitystrategies.com to you. Got confirmation email from Gandi, but domain can't be found 'can't find the server'.

Jonathan

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Thu, 16 Apr 2009 12:41:04 +0100

Hi Adam,

We did reply to your email. Though checking your account, you didn't actually pay for the domain you used a voucher we provided. That said we are happy to release the domain to you as already described in the email.

Thanks

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Adam

Adam — Wed, 15 Apr 2009 18:27:29 +0100

I am the opposite, I want to transfer my domain bought through Moonfruit to another Registrar but you have not replied to my emails and will not help. As I bought and Paid for the domain I would have thought I can change it if I wanted to??

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Mon, 13 Apr 2009 18:18:11 +0100

Hi Ruben,

I've searched our Support System for the email address you gave and could find tickets/emails having been sent. If you did contact us through the support form, you would have received an automated response with a ticket number in the Subject line. Could you please just reply with those ticket numbers and we should be able to find your ticket. You may have sent it in under an alternate email, although we do reply to every ticket we receive. Some times it does take a littel longer than the 24 hours we quote if we are exceptionally busy, but we do aim, and succeed, in responding to all logged tickets.

Anyway, let us know the ticket numbers and we will be able to look up you queries and assist with your domain.

Thanks

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Ruben

Ruben — Thu, 09 Apr 2009 23:01:33 +0100

I need assistance in transferring a domain name from my ownership to someone else--- I have wriiten numerous e-mails to moonfruit and no one replies ---- Can someone please tell me how to do this or contact me --- I have bought several domains through moonfruit and I am seriously considering closing all of my sites, accounts and moonfruit membership as I can never get anyone at moonfruit to respond.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Studiomonkey

Studiomonkey — Thu, 09 Apr 2009 19:59:16 +0100

All Sorted now, must of been a glitch somewhere , but thanks for coming back so quickly.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Thu, 09 Apr 2009 09:46:38 +0100

Studiomonkey,

Could you give us the domain you're after so we can check please.

Thanks

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Studiomonkey

Studiomonkey — Wed, 08 Apr 2009 17:56:50 +0100

im trying to purchase an extra .co.uk domain name, when i search for it on moonfruit its says its unavailable, but when i try on other domain reg sites its available, please help

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Mon, 06 Apr 2009 10:29:31 +0100

Hi Andy,

Your domain is working fine for http://andrew-griffiths.co.uk and http://www.andrew-griffiths.co.uk. I'm curious that you say you received a confirmation email but not from Gandi? Could you provide more details please?

The transfer isn't complete until the receiving provider completes. Normally this should be a seamless operation that happens without interruption but transferring domains is be far one of the most potentially problematic operations on the web. This is largely due to it involving two separate providers, with the donor pass a domain name, the receiver checking ownership/authority, and then modifying names servers and records - all at the same time.

The bottom line is your domain is working as expected.

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Andy

Andy — Mon, 06 Apr 2009 07:30:54 +0100

I transferred my domain to moonfruit from easily Saturday morning and now can't access my website. I received an email within ten minutes saying it had been successfully transferred in but it evidently hasn't. Bit worried that I haven't received an email from GANDI like this blog posts said should happen

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Fri, 03 Apr 2009 13:39:24 +0100

Hi Airia,

Your website, airia.moonfruit.com, is up and running as expected. And so is your domain name http://www.airia.co.uk/.

If you received a 'Success' email then your transfer should have completed, be up and running and encountered no issues.

It may have been that 'no-mans' land during which your domain has left your old provider and is yet to be completed with us, which does happen, but I'm surprised you got the email if was yet to complete.

The key thing is that from what we can see, both your site and domain is working correctly now.

Thanks

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Airia

Airia — Wed, 01 Apr 2009 17:42:54 +0100

Just transferred my domain in from Freeola, you've emailed me to say it has been a success, but now my site is down. HELP!!!!!

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Walt

Walt — Tue, 31 Mar 2009 12:14:45 +0100

Hi Jeff,

Your website and all associated domain names appear to be working fine and have not registered any errors on our logs.

Walt

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - jeff

jeff — Fri, 27 Mar 2009 18:27:43 +0000

just transferred hosting form 123 reg. my site has gone down?

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Joe

Joe — Thu, 26 Mar 2009 11:09:53 +0000

Hi Nikson,

We talk about this quite a lot. We're doing upgrades to the membership tools first, which are still in development. This is required to set the stage for people who want to create accounts on shops, as this is a type of member. Membership will come first in a month or so, and then we'll pick up the ecommerce project again. Once we do that we'll be able to give you a better idea of delivery date. Thanks,

Joe

Transferring your domain to SiteMaker - Lock, Tag and two smoking emails - Nikson

Nikson — Thu, 26 Mar 2009 08:38:59 +0000

WHEN ARE YOU GOING TO RELEASE THE eCOMMERCE - WE ARE ALL WAITING.