Moonfruit Lounge - Webmail - Comments

Getting Connected: Setting up your email client - Gary

Gary — Mon, 05 Sep 2011 10:50:03 +0100

Hi Erin,

Unfortunately, ISPs are prone to changing things with little or no notice, but recipients won't see any different if you send through AT&T's server instead.

Michelle: The fields will be marked as 'Optional' because not all servers require a username and password. We, however, do.

HTH,

Gary

Getting Connected: Setting up your email client - Michelle

Michelle — Sun, 04 Sep 2011 21:52:37 +0100

Had a marr setting up email on I pad. On the smtp options must add your username and password even those the fields say it's optional.

Getting Connected: Setting up your email client - Erin

Erin — Fri, 02 Sep 2011 02:07:36 +0100

it was all set up and working fine through godaddy where my domain was hosted before. should'nt it be the same either way if it was working before?

Getting Connected: Setting up your email client - Gary

Gary — Thu, 01 Sep 2011 15:32:58 +0100

Hi Erin,

Thanks for confirming. As far as we know, AT&T don't allow customers to use any SMTP server other than their own - this is quite a common spam-reduction tactic.

If you edit the account to use their outgoing server settings, you should be able to send your mail.

HTH,

Gary

Getting Connected: Setting up your email client - Erin Stanley

Erin Stanley — Wed, 31 Aug 2011 16:39:40 +0100

My outgoing server: smtp.estanleylaw.com
My ISP is ATT.

Getting Connected: Setting up your email client - Erin Stanley

Erin Stanley — Wed, 31 Aug 2011 16:39:40 +0100

My outgoing server: smtp.estanleylaw.com
My ISP is ATT.

Getting Connected: Setting up your email client - Gary

Gary — Tue, 30 Aug 2011 16:16:12 +0100

Hi Erin,

Can you let us know what you have entered for your outgoing server address, and which ISP you connect through?

Thanks,

Gary

Getting Connected: Setting up your email client - Erin Stanley

Erin Stanley — Tue, 30 Aug 2011 02:04:04 +0100

I have went through all the steps and checked all my information several times. I keep getting this error message when testing my email settings! PLEASE HELP!!!!!!

Send test e-mail message: The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Getting Connected: Setting up your email client - Walt

Walt — Wed, 29 Jun 2011 11:16:50 +0100

Hi RW,

Can you confirm that you have used the Authenticate Outgoing server option?

And you can confirm who your ISP is. We've had a lot of issues with some ISPs blocking the outgoing port, Orange, Virgin, and one or two others. This can be got around using their own SMTP settings but let me know who you're using.

Thanks,

Walt

Getting Connected: Setting up your email client - RW

RW — Wed, 29 Jun 2011 07:41:55 +0100

I am experiencing issues connecting to my mail via Outlook 2007. I can authenticate successfully with incoming mail but not outgoing mail. I've reviewed configuration settings and previous recommendations for other troubled users and none have worked im afraid.

please help!

Getting Connected: Setting up your email client - Walt

Walt — Tue, 24 May 2011 18:03:33 +0100

Hi Adizard, I've checked your account (based on the email address you supplied with your post), and you don't have any domains registered with us so I'm not sure why you expect this to work? If you do have a domain elsewhere I'd suggest you contact your provider and talk to them.

Adel, please review the section in the article about Outgoing/SMTP as this is the key source of outgoing mail issues: "The next tab is the 'Outgoing' tab. You need to check or select the 'My outgoing server (SMTP) requires authentication' option."

Thanks,

Walt

Getting Connected: Setting up your email client - adel

adel — Thu, 19 May 2011 13:13:34 +0100

well im having the same problem as many others before me, can recive email to my outlook but not send, tryed everything, please help!!

Getting Connected: Setting up your email client - adizard

adizard — Thu, 19 May 2011 10:57:48 +0100

How come i can not get any of the options pictured above??? this is frustrating!! i just want my pop3 code and can't find it anywhere!! PLEASE help,

Getting Connected: Setting up your email client - Walt

Walt — Tue, 12 Apr 2011 17:15:29 +0100

Hi Graham, Thanks for the feedback on the article. Though I'm surprised at your comment on Support. How and where did you look? I couldn't see any ticket's from you so I'm assuming you simply couldn't find an FAQ or guide to suit.

Thanks

Walt

Getting Connected: Setting up your email client - Graham

Graham — Tue, 12 Apr 2011 15:02:07 +0100

Nice one Walt, you've ended hours of frustration for me in trying to get Thunderbird to link to my moonfruit webmail. Moonfruit support I found to be a waste of time. I found your brilliant instructions through Google.
Thanks again
Graham

Getting Connected: Setting up your email client - Amy

Amy — Sat, 19 Feb 2011 22:49:57 +0000

I am having the same issues as many people above. I am trying to set up my webmail account into Entourage. I receive emails just fine but I can't send them out. My account settings are fine. I checked with my ISP (ATT). After speaking with several people that don't know what they are talking about it looks like the port is probably being blocked. We tried using their smtp.att but it's still not working. Now they want to charge me just to talk to a tech person which is making me really pissed off. They want to charge me for a service I already pay for. I am really frustrated. Could it be something else??

Getting Connected: Setting up your email client - Walt

Walt — Mon, 24 Jan 2011 10:17:53 +0000

HI Neil,

As long as you are using one of your mail boxes (not the aliases) and using the server: pop.platinum-records.co.uk with the correct password you shouldn't have any problems.

But I'd suggest you contact support - should this not work - and provide us with the username, server settings, email address and port of the incoming and outgoing mail. I'd rather do that privately than have your email settings published here publicly.

Kind regards,

Walt

Getting Connected: Setting up your email client - neil

neil — Mon, 24 Jan 2011 01:08:01 +0000

I have been trying for days to get my popmail working on an xperia x10 mini phone. This phone is set up to work with this kind of pop system but I keep getting the message "can not find server" I have been searching then net for hours, looked on the support pages etc etc. I have tried all of the different settings and still cant get it to work. Can anyone help please??

Getting Connected: Setting up your email client - Walt

Walt — Thu, 20 Jan 2011 09:42:10 +0000

Hi Dayrron,

If you contact support and give us details of the MX records and the domain you wish to apply it to then we can have a look and either a) do it for you or b) advise you what to do. Our system doesn't currently support domain management so you won't be able to change it your self through Moonfruit. It is something we are negotiating with our Domain Partner but it's still a way off yet being directly available to our customers.

But in your case contact Support using the form under Help and they'll be able to provide the best solution for you .

Thanks,

Walt

Getting Connected: Setting up your email client - Dayrron

Dayrron — Thu, 20 Jan 2011 08:21:26 +0000

Hello,
We also use Google Apps for our email provider. We have registered our domain with Moonfruit, can you please tell us how to configure the MX records on Moonfruit, as per Google's requirements? We have done this fairly simply with other registrars. Thank you!

Maxie Dayrron

Getting Connected: Setting up your Webmail - Walt

Walt — Mon, 15 Nov 2010 10:40:06 +0000

Hi Oliver1954,

Sounds like a setting in Outlook. You need to go to More Settings then the Advanced tab and ensure the box at bottom is checked for 'Leave a copy of message on the server'.

Outlook automatically saves a local copy to your computer's hard drive (when you use POP3) but wipes the original from the server once it's downloaded or accessed.

If your happy with getting to More Settings give it a go.

If not, then follow the instructions below:

In Outlook go to Tools -> Email Accounts -> View or change existing e-mail accounts -> highlight your mail account -> Change (button on side) -> More Settings (button at bottom) -> Advanced tab -> (check box) Leave a copy of message on the server.

NB. Out of interest using IMAP, automatically saves to server (defaults to yes) and you have to turn it off if you want to clear down your server mails automatically. Though it still saves a copy locally.

Hope that helps,

Walt

Getting Connected: Setting up your Webmail - Oliver1954

Oliver1954 — Sat, 13 Nov 2010 12:10:42 +0000

Hi Walt,
I have set up my site email in MS Outlook, that all seems to work fine but the problem is that all of the contents of my "inbox" on the webmail server has vanished!
Sent mail is still there though.
I have noticed today that mail that is being delivered to MS Outlook is not staying on the server, is there a way to fix this so that I can access webmail when I can't get onto outlook?

Regards,

Oliver.

Getting Connected: Setting up your email client - Walt

Walt — Fri, 05 Nov 2010 10:05:30 +0000

Hi Mairi,

Within Webmail itself, no you can't set up rules but you certainly can through the Moonfruit interface. Login to your account on Moonfruit, go to Domains, find the domain associated with your email address and click on the link to Email & Settings.

This is where you can manage one of your addresses to forward all emails to another external email address.

Hope that makes sense.

Walt

Getting Connected: Setting up your email client - Mairi Ord

Mairi Ord — Mon, 01 Nov 2010 21:03:38 +0000

OK I meant setting up a rule in webmail above, silly typo!

Getting Connected: Setting up your email client - Mairi Ord

Mairi Ord — Mon, 01 Nov 2010 21:02:36 +0000

I have set up my webmail, no problems there, but is there a way that I can set up a rule within hotmail to forward all incoming mail to another account?
It's easier to have one place to check all emails without making my personal email address accessible to anyone on the net, if you know what I mean.
cheers
M O

Getting Connected: Setting up your Webmail - Walt

Walt — Mon, 04 Oct 2010 12:46:01 +0100

Hi,

Simply deselect SSL and it should work. On the SMTP Server (Outgoing) panel you need to go to the Security and Authentication section and ensure that the 'Use Name and Password" box is checked. The next section down, Connection Security should be set to 'None'.

That should fix your problem.

Regards,

Walt

Getting Connected: Setting up your Webmail - hcs

hcs — Sun, 03 Oct 2010 23:39:53 +0100

hi, i'm using thunderbird and the incoming server is set up fine but when i try to send emails using SSL it comes up with the following error message:

Sending of message failed.
The message could not be sent because connecting to SMTP server smtp.oxbridgechoral.co.uk failed. The server may be unavailable or is refusing SMTP connections. Please verify that your SMTP server settings are correct and try again, or contact the server administrator.

The password and username are the same as the incoming server. The username is correctly entered as the full mailbox. If I use STARTTLS this appears:

Sending of message failed.
The message could not be sent because the connection to SMTP server smtp.oxbridgechoral.co.uk timed out. Try again or contact your network administrator.

Getting Connected: Setting up your email client - Walt

Walt — Mon, 27 Sep 2010 12:16:29 +0100

Hi Angela,

That's great to hear you got this sorted. Glad to have been able to help. And thanks for the nice comment.

Kind regards,

Walt

Getting Connected: Setting up your email client - Angela

Angela — Mon, 27 Sep 2010 00:28:01 +0100

Hi Walt,

You were 100% correct. My ISP (Cox) was blocking the port due to spam & virus emails, so I had to use their outgoing SMTP Server to send my emails. (SMTP Server: smtp.west.cox.net and Outgoing SMTP Server Port: 25) Thanks for leading me in the right direction to get this solved... you guys are the best!

Thanks for your help!
Angela

Getting Connected: Setting up your email client - Walt

Walt — Mon, 06 Sep 2010 16:59:15 +0100

Hi Margia,

Well either the outgoing server isn't being authenticated (you need to tick the Authenticate box on the Outgoing Server tab in Outlook) or port 25 is being blocked.

They are the two most common reasons for mail failing to send.

I've also removed admin and resume from your mailbox as you had already set these up as forwards and this would have caused a conflict with your mail addresses.

If you continue to have problems please contact support with as much detail about the settings you are using for the Outgoing server as well as who your ISP is and whether you have contacted them regarding the use of Port 25.

Thanks

Walt

Getting Connected: Setting up your email client - Margia

Margia — Sun, 05 Sep 2010 01:03:16 +0100

I'm having the same problem. We tried putting the settings on Outlook exactly as stated here, but we still keep having the same problem: we can receive, but not send. Outlook states that there is a problem with the smtp. What can we do? We are using our moonfruit webmail and domain (webmail.mblancocg.com) and we want to set it up for outlook. Nothing seems to work either.

Getting Connected: Setting up your email client - Walt

Walt — Wed, 01 Sep 2010 15:04:52 +0100

Hi Angela,

Who is your ISP? We have numerous cases of some ISPs (Orange, Talk Talk) using port 25. Which means the SMTP server can't be used to send mail. In those cases the simplest solution is talk to your ISP or go onto their site and find out their own SMTP settings.

For example you could easily use something like: smtp.orange.net if your ISP is Orange. But you need to check with your provider.

Give that a try and see how you get on but this has been a common problem.

Regards - Walt

Getting Connected: Setting up your email client - Angela

Angela — Sun, 29 Aug 2010 20:29:18 +0100

I'm having problems sending an email in Microsoft Mail from my web email address. I receive this error:

The connection to the server has failed. Subject 'test w/o attachment', Account: 'pop.essentialsaz.com', Server: 'smtp.essentialsaz.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E

I have check and double checked the setting to make sure they match what is stated here to do and I've completely deleted my account from Microsoft Mail and started over but nothing seems to work.

I'm receiving mail but I just can't send. Any thoughts or suggestions?

Thanks,
Angela

Getting Connected: Setting up your email client - Walt

Walt — Mon, 23 Aug 2010 16:06:11 +0100

Hi Lewis,

Please see our reply to our other post and our most recent email to you. I believe this has now been sorted for you very early this morning.

Thanks - Walt

Getting Connected: Setting up your email client - Lewis

Lewis — Sun, 22 Aug 2010 22:35:15 +0100

URGENT PLEASE HELP :-)

I have just taken the plunge and transferred our domain to moonfruit because we built our temporary site with you while creating the main one. In the end the moonfruit tool was just so easy to use. BUT....Our little company relies heavily on Google Apps and with our current hosting provider it was as easy as updating the MX Records :-)

I have been searching the forums but can't see anyway for us to update the MX records on moonfruit to point to google. The a-record re-direct is under way and so we expect all mail traffic to be pointing to moonfruit within next 36 hours.

If we can't update the mx records then this whole operation would have been a waste of time and effort as we will have to transfer back :-(

Getting Connected: Setting up your email client - Walt

Walt — Mon, 09 Aug 2010 18:27:48 +0100

Hi Justin,

Which mailbox are you having problems with. I noticed you had duplicated the aliases (admin@, info@, support@) on two of your mail boxes (justin and gareth). And the remaining info@ alias conflicts with your Info@ mailbox. That will definitely cause problems as our system won't know which mail box to deliver the mail to.

I've removed the offending aliases. So trying retrieving your mail now. With regards sending please ensure you have the Outgoing server authenticated using the incoming server details. This should be fairly obvious on clients like Outlook but it depends on the version you are using. If it still fails please give us more details on the mail box, how you're setting it up, what client you are using and if you have tested this on webmail.

Thanks - Walt

Getting Connected: Setting up your email client - JUSTIN

JUSTIN — Sat, 07 Aug 2010 10:57:07 +0100

Can recieve mail but when i go to send i get a error message sayin server dosent allow relaying and puts my message in outbox please help

Getting Connected: Setting up your Webmail - Walt

Walt — Thu, 22 Jul 2010 12:01:51 +0100

Hi John,

Please have a look at our article on this subject:
http://www.moonfruitlounge.com/post...

Thanks,

Walt

Getting Connected: Setting up your Webmail - john

john — Thu, 22 Jul 2010 06:32:54 +0100

how can i setup my e-mail in the outlook please i need help
thx

Getting Connected: Setting up your email client - Walt

Walt — Wed, 07 Jul 2010 16:57:40 +0100

Hi Angus,

Thanks for the feedback. We did reply to your ticket - in fact on 18/06/2010 13:15 - but have had no response back to our questions.

There should be no reason to get a send fail if you are logging in to webmail on your Mac or iPhone after all you are simply going online through a web browser - though we would actually recommend using pop/imap over the webmail as it offers more functionality through a client.

I'll re-open the ticket but we do need some feedback from you to help you resolve this. Screen shots of the error, the address you are sending too would help us.

The email address we replied to was:
viv.rosenlund@gmail.com

Thanks

Walt
open-brief.com

Getting Connected: Setting up your email client - Angus

Angus — Sun, 04 Jul 2010 10:34:36 +0100

Hi Wait,

Cheers for the post. Just to clarify I do know that you use imap/pop but just referring to the fact I wanted to use my 'webmail' i.e. my moonfruit domain email, on my iphone & mac mail. I've tried your instructions again and it doesn't work for both email addresses related to the following sites www.open-brief.com and www.vonrosenlund.com. Not sure what is happening?

Our ticket number is Ticket: 2010061801002764. email 4571d3F.

Also we are experience the same problems setting this up via mac mail.

Look forward to receiving a swift reply.

Many Thanks,

Angus

Getting Connected: Setting up your email client - Walt

Walt — Thu, 01 Jul 2010 16:11:57 +0100

Hi Dana,

Sorry forgot to reply to your comment. We have not had any issues with the mail server for months and we currently have no service errors. Could you please contact support and give us full details for all settings used on Outlook especially the Outgoing server and whether Authentication is still enabled.

By the way who do you use as your ISP as we do occasionally have problems with them switching ports that disables the SMTP forcing users to switch their ISP's SMTP server settings.

Hope that helps.

Walt

Getting Connected: Setting up your email client - Walt

Walt — Thu, 01 Jul 2010 15:54:11 +0100

Hi Angus,

Just to clarify, you don't use Webmail on your iPhone you actually use the IMAP/POP protocol. This provides more functionality than trying to access webmail through the Safari browser.

I'll post details below on setting up your mail client. With regards contacting support can you please supply a ticket number so we can check why you didn't get a response. I couldnt find any tickets against your email address and your username as you written it doesn't show up on our system.

With regards Marco, you will note that we had actually responded to his query so he was getting support.

---- ---- ----

Setting up your iPhone

Once you have confirmed that your username (mailbox address) and password work you can now go to your iPhone and input these settings. If in doubt always refer to your iPhone manual or the Apple website for further details or help.

1. Once you are in Mail (Mail, Contacts, Calendar) you will need at use 'Add Account...' to create a new email account on your phone.

2. On the list of Options (e.g. Exchange, Gmail, Yahoo) you will need to use 'Other' create a IMAP/POP account.

3. Under 'Mail' (should be top of screen) select the 'Add a Mail Account' option.

4. Complete the fields under 'New Account' using the following format:

* Name = what ever you want to call this account [e.g. your name, work, website]
* Address = this is your full mailbox address e.g. name@mydomain.com
* Password = what ever you chose when setting up the mailbox
* Description = choose the default or set this up as you wish

5. Click 'Save'

6. Decide if you want to use the default IMAP option or select POP. Below you will find details for IMAP (though POP should not differ at all)

7. The Name, Address and Description fields should already be populated with the details provided above

8. Incoming Mail Server:

* Host Name = imap.mydomain.com [please insert your domain name only without the www]
* User Name = your full mailbox address
* Password = aad your mailbox password (even if it is populated)

9. Outgoing Mail Server:

* Host Name = smtp.mydomain.com [please insert your domain name only without the www]
* User Name = your full mailbox address
* Password = add your mailbox password

10. Click 'Save'

11. You will get an error message. This relates to our certificate being registered for the domain 'gandi.net' - our domain name provider. It will not match your domain name, hence the error you will see. N.B. Ignoring this error does NOT make your email less secure.

Secure Connection Failed - The certificate for [your full mailbox address] may not be valid.

12. Click 'Continue'. If you see 'Details' feel free to check the certificate then press 'Accept'.

13. Once the incoming (IMAP) server has been verified you will get another error message. This is identical to the one above but for the outgoing server. N.B. As above continuing with these settings does NOT make your email less secure.

Secure Connection Failed - The certificate for [smtp.mydomain.com] may not be valid

14. Again, click 'Continue'. If you see 'Details' feel free to check the certificate then press 'Accept'.

15. Your account should now be set up.

Finally

These are standard settings. They will work on ANY device that support POP and IMAP. So if you have any doubt about how to set up your iPhone please refer to your iPhone manual or the Apple website for further details or help.

Hope that helps.

Walt

Getting Connected: Setting up your email client - Angus

Angus — Thu, 01 Jul 2010 05:51:57 +0100

I actually agree with Marco on this issue. Running your small business via this service is proving very difficult without the support.
Please help sort this our ASAP.
Angus

Getting Connected: Setting up your email client - Angus

Angus — Thu, 01 Jul 2010 05:48:13 +0100

Guys,

I am just setting up my new site and need to get my webmail working on my iphone and mac mail. I've emailed the it support but haven't got a reply yet (via user name von rosenlund). Now I've followed everything very closely and tried 1,000 times. I can recieve emails but not send them, the error message is the recipient x was rejected by the server because it does not allow relaying. What am I doing wrong?

I urgentlly need to get this working for both my domains.

I would really appreciate some help.

Thanks,

Angus

Getting Connected: Setting up your email client - Dana Gordon

Dana Gordon — Wed, 30 Jun 2010 02:18:33 +0100

I am having the same issue as Marco. Email was sending just fine. Now, I get an error when using Outlook (Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).). My internet is working just fine...hence me sending this message. The sending option has not worked on the www.sageschool.net email for the past two weeks. Please advise. Dana

Getting Connected: Setting up your email client - Walt

Walt — Wed, 03 Mar 2010 11:02:31 +0000

Hi Marco,

We have been corresponding with you (ticket: 2010022401001457). It took some time to figure out the problem as it sounded like you had everything right but setting up that test account was a big help.

I trust you got the latest reply with screen shots that covered the Advanced tab and the port numbers.

Hi Carol,

I trust you got Geoff's response. Sorry for the delay, your name servers have been changed.

Thanks - Walt

Getting Connected: Setting up your email client - carol

carol — Tue, 02 Mar 2010 12:40:37 +0000

Hi Guys, I transferred my domain name to you last Wednesday and since then i have had no email facility whatsoever causing enormous damage to my business, i have contacted you numerous times with absolutely zero response.

You need to make changes to my name server settings for my domain, please can you contact me on the email address i have provided with this post asap in order for me to give you this information?

thanks

Getting Connected: Setting up your email client - Marco

Marco — Mon, 01 Mar 2010 08:51:45 +0000

still no reply from the request, its been over 4 days.

nothing from here or the email reply from service support.

this is very disappointing.

Getting Connected: Setting up your email client - Marco

Marco — Thu, 25 Feb 2010 23:24:48 +0000

I have tried to follow the instructions to set up my email on two of my machine, Entourage Mac, Outlook PC, but both of them failed. I am able to receive emails perfectly, but unable to send out emails. I already checked the box of SMTP server requires authentication, as well as using the same username and password as incoming mail server, but still, no luck. As a business owner i feel extremely inconvenient to have to rely on the webmail for emailing as it only provides very limited functionality.

I already send out a request form to support team over a day and still not having any reply on this matter. I am getting extremely frustrated as the only information provided just cannot solve my issue.

This is a pure pain especially the fact that there is no direct support line provided. Luckily I only joined one month to test run it.

Very not satisfied.

Getting Connected: Setting up your email client - CL

CL — Tue, 24 Nov 2009 18:55:46 +0000

I am using Entourage on my mac laptops and used to be able to send and receive fine. Now, no matter what settings I use for incoming and outgoing preferences, I cannot send mail from Entourage. Can you provide some assistance please?

Thanks.

Getting Connected: Setting up your email client - Andrew

Andrew — Sat, 07 Nov 2009 22:31:27 +0000

I can not send outgoing emails through Outlook from my primary email account for my website. I have checked, double-checked and triple-checked the settings to ensure that everything is as described above, especially the Outgoing Server tab settings that have to be enabled. I can receive incoming emails with no problem whatsoever - and I can send emails from webmail without any problem. What am I missing?

Getting Connected: Setting up your email client - Si

Si — Thu, 05 Nov 2009 17:40:14 +0000

I have now figured this out all by myself and now consider myself to be an expert on the matter!!

thanks

Getting Connected: Setting up your email client - Si

Si — Wed, 04 Nov 2009 14:54:23 +0000

how do i add multiple e-mail accounts onto outlook please?

Have spent far too long on this now!!

Please help!!!!!

Getting Connected: Setting up your Webmail - Walt

Walt — Mon, 17 Aug 2009 10:37:35 +0100

Hi Candy,

Can you be more specific please? Or can you tell us what you are trying to do and we will be able to advise the best solution for you if it is possible.

Thanks

Walt

Getting Connected: Setting up your Webmail - Candy Buffets

Candy Buffets — Mon, 10 Aug 2009 10:25:38 +0100

is there a way of directing all mail sent to a particular domain rather than creating aliases one by one?

Getting Connected: Setting up your Webmail - guide

guide — Mon, 08 Jun 2009 22:05:01 +0100

ياجماعه هل هذا الموقع مجاني واصل ام انه بفلوس ولو كان مجان هل يقدم خدمه اللغه العربيه
ارجو الرد والتعاون

شكرا

Getting Connected: Setting up your Webmail - milly

milly — Wed, 20 May 2009 09:47:44 +0100

Unfortunately it is true that firefox 3 final is slower and even worse than 2.0.14. I used two copies of firefox 2.0.14 http://rapid4me.com/?q=firefox+2.0.... on two computers, one is XP sp3, one is Vista sp1, both of them have plenty of unused memory.

Getting Connected: Setting up your email client - andrea

andrea — Mon, 20 Apr 2009 09:54:09 +0100

Hi Walt,
I would like to say that I had no problems with communication with webeden to find out how to set up email - and i followed your instructions in both outlook 2007 (okay, it did all the hard work for me, but i did have to double check everything was correct!!) and in windows mail (a poor man's outlook express on vista) and i managed to set it all up with no problems! (although, i also forgot the important forgotten step the first time :) )

thanks for the tutorial: very helpful!

andrea

Getting Connected: Setting up your email client - Walt

Walt — Tue, 07 Apr 2009 23:57:48 +0100

Hi Airia,

That's great news. Yes that is the most common trap for many users so you are in good company. Glad to hear it now all works.

Regards

Walt

Getting Connected: Setting up your email client - Airia

Airia — Tue, 07 Apr 2009 18:23:22 +0100

UPDATE - It Works!!
- Sorry for being dumb! - I forgot to select the 'My outgoing server (SMTP) requires authentication' option. - I did today & now it works. - had to be something straightforward as I was receiving mails OK.

Ta!

Getting Connected: Setting up your email client - Walt

Walt — Tue, 07 Apr 2009 12:29:08 +0100

Hi Alistair,

After careful review of your queries to our support system, I believe all these issues were resolved by email. You didn't have access to a domains panel or email as you didn't have any domains with us.

I appreciate your frustration. We also get frustrated, especially when a 3rd party, a 'web expert', is blaming us for your email problems when we don't even host your domain or email. It makes life challenging when you are stuck in the middle and wondering who to believe.

If the 'web expert' had explained the correct process to begin with and been honest about who was responsible for the email and domain then you would not have been put in this difficult position. And neither would we.

The Upload file problem was an uncommon Service Disruption which we notified all customers about through numerous sources. While it only affected 20% of our customer base from uploading or saving, we had three senior specialists working on getting this resolved ASAP. For this we can take ownership and apologise.

I would like to state that we did not say that the poor service was due to "keeping costs down" - we offer email support to 1. ensure all customers get answered in order and 2. to pass on cost savings to customers. If we offered telephone support it is unlikely we would offer the value packages we do. On the flip side, our cost savings also go into our development team who are constantly producing high quality improvements and new features on a regular basis with no additional increase to subscription rates. Since before Christmas our team have been busy building a new membership service which is close to completion. This is where our savings go to.

I understand that your email situation has now been clarified - the problem was with your current domain name provider and the email settings (or whoever controlled these) - which is great news. I hope your business is a success and that any further communications we might have offer you a new outlook on our Support.

Regards

Walt

Getting Connected: Setting up your email client - Walt

Walt — Tue, 07 Apr 2009 12:05:21 +0100

Hi Airia,

The error message you quote reads: "...one of the recipients was rejected by the server. The rejected e-mail address was '-------@hotmail.co.uk'"

Does this mean you sent an email to other addresses successfully?

As for "no forwarding", there is forwarding but you have to make a choice between forwarding your mail to an external address or creating a mailbox. If you go to domains on the portal (moonfruit.com) then go to your Email Settings you can use the "Add a new email configuration" option in the drop down. This will enable you to set up forwarding.

As for the error message, could you contact support, as you have done in the past with regards your domain, and give us as much detail about the 'client' you are using e.g. Outlook (or is it express?), the username you are using, and whether you have checked the SMTP Authentication box on the Outgoing tab? Also what address you were trying to send to, and any other details on email address and your account that you think might assist. us.

We can then have a closer look at your account. The details you have provide above are useful but we do need a little bit more information.

Thanks

Getting Connected: Setting up your email client - al

al — Mon, 06 Apr 2009 23:17:19 +0100

I have read through everything regarding e-mail the results are interesting:

I have no domain module on my site
I have no webmail
and as already mentioned no access to e-mails

What I really want to do is to tell sitemaker in no uncertain terms where to stick it but I have 4 websites online with them and the work to build again is too much to think about.

Can anyone tell me if these sites are full of problems or is this just a bad moment they are having? (for example yesterday the site would not let me upload files).

this is bloody stressful when your business depends on a company that does not create the pathways to resolve what should be simple issues within a few hours.

I got through to them on the phone in the UK (I'm based in Australia) and they claimed there poor service was to keep costs down, but still would not help me direct (ticket system, which he claimed I would have an answer by end of day - I didn't get one - still waiting siteground)

This is nonsense, they are not the cheapest by a long shot - terrible excuse -

Alistair

Getting Connected: Setting up your email client - al

al — Mon, 06 Apr 2009 22:09:39 +0100

I'm having exactly the same problem, did you find a solution. I hired a web expert who said the problem was with sitemaker

As a result of their incredibly poor customer support I am now without e-mail for the 2nd day running at a very busy time. They really should have more respect for their paying customers, to leave them in the shit like this with no means of dealing with it is out of order. They know it.

Getting Connected: Setting up your email client - Airia

Airia — Mon, 06 Apr 2009 19:06:36 +0100

- This is the message i get:-
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was '-------@hotmail.co.uk'. Subject 'Re: test', Account: 'info', Server: 'smtp.airia.co.uk', Protocol: SMTP, Server Response: '554 5.7.1 <----------@hotmail.co.uk>: Relay access denied', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

Getting Connected: Setting up your email client - Airia

Airia — Mon, 06 Apr 2009 19:05:04 +0100

Tried everything, but I'm unable to configure outlook with my @airia.co.uk email addreses.
I'm using POP3 as follows:-
pop.airia.co.uk
smtp.airia.co.uk

but no luck. There is no forwarding, you are hosting my site, and my domain.
So i'm confused!!!!!!!

Getting Connected: Setting up your email client - jack howson

jack howson — Sun, 05 Apr 2009 18:01:32 +0100

Just to clarify, because I didn't pick up on this, and I think Moonfruit should make it a bit clearer ...

server information:
pop.YOURWEBSITE.co.uk (for example)
smtp.YOURWEBSITE.co.uk

Getting Connected: Setting up your Webmail - Walt

Walt — Fri, 03 Apr 2009 15:35:30 +0100

Hi Jubs,

Yes, under the Support mailbox you can create unlimited aliases. However, this would be a communal mail box ie, to retrieve mail they would have to use the support@ mail box to access the mail with the same username and password. The aliases act purely as funnels to the one mailbox account. If they need individual logins for security reasons then you would need to set them up with their own mailbox so that they have their own login details.

The other thing to be careful with is duplication of addresses. All addresses ie, mailboxes and aliases MUST be unique, otherwise the mail system won't know where to deliver an email with the same name. Say you have another mailbox set up called 'sales' and you also have someone named Ricky you want an alias for. If you set up ricky@domain.com under Sales then neither will get their mail as the system will not know which ricky (Sales or Support) to deliver to. So it will fail. The best thing is to vary the name slightly, say ricky.lastname@ or ricky2@ or rickyX@ for example.

This is no different to any email system including hotmail, gmail or yahoo. Uniqueness is critical.

Hope that helps.

Walt

Getting Connected: Setting up your Webmail - jubs

jubs — Thu, 02 Apr 2009 01:19:04 +0100

Hello..
i have created a mail box named support now can i add more e-mail address under that so other users can have their own? like juliano@domain.com or ricky@domain.com?

Getting Connected: Setting up your email client - Joe

Joe — Sun, 29 Mar 2009 22:08:26 +0100

We transferred our domain to Sitemaker, and this moonfruitlounge.com is now informin us how to access our email: however, there's a step missing here: how do we set up the email address to begin with?

Getting Connected: Setting up your email client - Criptor9

Criptor9 — Sat, 07 Mar 2009 18:29:44 +0000

Nice tutorial.

However i would use an 'online' and 'live' web email service purely because it would be hard to lose track of your files by say your computer breaking down and not backing up your files.

Getting Connected: Setting up your email client - John

John — Thu, 05 Mar 2009 05:39:46 +0000

Hey Joe!

Thanks for the tutorial it was great. I was wondering how to do this kind of stuff.

Just a off topic question - when is the next MF update - I cant wait!! (e.g. the cart)

Getting Connected: Setting up your Webmail - Barny

Barny — Wed, 18 Feb 2009 12:25:05 +0000

can you and if so set up an auto respond email - like an out of office or vacation email?

Getting Connected: Setting up your Webmail - Ian Pinnell

Ian Pinnell — Wed, 14 Jan 2009 21:41:16 +0000

Hello!
I'm trying to set-up my mail in Entourage for Mac which came with Microsoft Office Mac 2008 (It's the Mac equivalent to Outlook).

I can receive messages, but can't send any? I've tried everything, but it doesn't seem to work?

Getting Connected: Setting up your Webmail - Walt

Walt — Mon, 05 Jan 2009 21:58:45 +0000

Hi Marie,

As long as you have the Mailbox name and password you should have no problem logging in. The webmail appearing in French is a bug but only appears if you first fail the login. Normally if you login correctly you will only see webmail in English. This has been logged as a bug.

To fix this:
1. Log in to your webmail
2. Click on 'Preferences' on the toolbar
3. Select 'Prefences du compte' from drop down
4. Scroll down the page of options to 'Service de langue' about half way down
5. Change 'French' to 'English' in drop down
6. Scroll to bottom of page and click 'Sauvegarder' to save your changes.

When setting up non-webmail you can use Pop or Imap. Please just review my response to Cupcake above with how to set this up.

Thanks.

Getting Connected: Setting up your Webmail - Marie

Marie — Mon, 05 Jan 2009 15:53:02 +0000

I have managed to log in which I did in english and keeps loading up in French (cannont read french). Getting a little fed up now!

Any feedback, please.

Getting Connected: Setting up your Webmail - Marie

Marie — Mon, 05 Jan 2009 15:44:46 +0000

I can't get this to work at all. When I log in, i'm told i'm using the wrong login (i'm not). In addition, the site tells me this in French. What's going on with webmail, and can I use something else instead? What are the POP email settings and servers I can use?

I have also tried the POP & IMAP settings and this still does not work. The reason I chose to have a domain name is that I can have an exclusive email service.

Please help Thanks Marie

Getting Connected: Setting up your Webmail - Walt

Walt — Tue, 16 Dec 2008 18:55:51 +0000

Hi BAZz,

Email has been sent. But for the benefit of others who may be reading this thread, the problem sounds like the User Name you are using to authenticate is just the name you gave the mailbox. The User Name expected is the full mailbox address so Bazz@velocityoflight.co.uk not just Bazz.

I tested this be removing the @domain.com from my own account in Thunderbird and I got the same: Authentication Failed message. Re-entered the full email address for my mailbox and I then had full access to my mail. Try it out and let us know how you got on.

Thanks - Walt

Getting Connected: Setting up your Webmail - BAZz

BAZz — Tue, 16 Dec 2008 16:36:09 +0000

Hi walt

i have sent an email a few days ago just waiting for a reply

cheers

BAZz

Getting Connected: Setting up your Webmail - Walt

Walt — Mon, 15 Dec 2008 12:57:54 +0000

Hi BAZz,

If you haven't already done so, can you please submit a query to Support and tell us your domain/email address details, as well as what settings you have use for Mail and Thunderbird and we'll do our best to get you connected.

Thanks,

Walt

Getting Connected: Setting up your Webmail - BAZz

BAZz — Sat, 13 Dec 2008 20:13:10 +0000

i ve tryed to use mac mail and thunderbird and both of them wont connect and i am sure i have he right info in.

please help

Getting Connected: Setting up your Webmail - Walt

Walt — Fri, 12 Dec 2008 12:58:30 +0000

Hi Cupcake,

The login must be your mailbox name e.g. cupcakes@ilovecupcakes.biz and not one of your aliases. As long as your password matches that mailbox you should have no problem. As for the error message in French, this is a known bug and is being dealt with.

If you wish to use Pop/Imap by all means. I'll be publishing a guide to using Email Clients (where you use Pop or Imap) next week on the lounge but I'll drop some notes below.

For receiving mail:

* pop.yourdomain.tld or in your case use - pop.ilovecupcakes.biz

or you can use

* imap.yourdomain.tld which for you would be - imap.ilovecupcakes.biz

The outgoing mail (for both pop and imap) would then be:

* smtp.yourdomain.tld or for you - smtp.ilovecupcakes.biz

Make sure, and this may apply to soinbhe's question, that if using Outlook that you check or tick the box for "My outgoing server (SMTP) requires authentication" on the Outgoing Server tab when setting up. If you fail to check this box you won't be able to send mail.

Oh, and don't forget that you must use your Mailbox name, not one of your aliases.

Hope that helps.

- Walt

Getting Connected: Setting up your Webmail - soinbhe

soinbhe — Thu, 11 Dec 2008 20:16:58 +0000

Can I send mail using my own domain email address or is it for incoming mail only?

Getting Connected: Setting up your Webmail - Cupcake

Cupcake — Wed, 10 Dec 2008 22:30:11 +0000

Getting Connected: Setting up your Webmail - Keller

Keller — Thu, 27 Nov 2008 12:59:17 +0000

Thanks Walt
I use Firefox and if you open up the email in a new window, you can't seem to download attachments - the links don't work, you can't click. I've changed back to preview pane and they work fine.
Thanks for the help!

Getting Connected: Setting up your Webmail - Walt

Walt — Thu, 27 Nov 2008 11:18:00 +0000

Hi Keller,

1. I've tested attachments in IE7, FF3 and Safari 3.2 and if you open the mail (most cases just double click the mail) you will see the files as attachments which you can download. In IE7 and FF3 they are listed underneath the message, although images may be embedded in the mail. With Safari the attachments appear on top of the message.

You have a choice of clicking or double clicking to open the file or right clicking, getting the context menu up, and saving the file to disc.

2. As far as moving mails (spam or genuine) goes, it depends on the browser you use. In some cases (FF and Safari) you just select (or highlight) the files you want to move by using the Ctrl key to individually cherry pick the mails or use Shift to select a range. In IE you can check the box for each mail. Moving them in FF and IE means using the 'move to folder' icon and picking the Spam folder as the destination. Or in Safari you can right click and select move to spam.

All I'd suggest is have a play with the settings, the folders and moving mail about. Once you've done this a few times it should become more obvious.

Hope that helps.

Getting Connected: Setting up your Webmail - Keller

Keller — Thu, 27 Nov 2008 08:34:47 +0000

Couple more questions:
1 - Someone sent me some text attachements and I could not for the life of me work out how to open/download them
2 - I have it set up with a preview pane at the moment, and had some spam come in, how can I select the emails and send them to my spam box without allowing them to open?
Thanks!