Moonfruit Lounge

Hurray, jobs at moonfruit!! We're running to keep pace with you wonderful customers, so we're keen to boost the size of team moonfruit to help us kick off 2010 with a super new power team. Are you a Flex superhero? Can you write Javascript while tied up upside-down? Can you keep servers running during an alien attack? If the answer to any of these is yes, you could be kind of person we're looking for.

We're moving into a cool new office in Jan. It's spacious, floor to ceiling windows nr Oxford Circus and Soho. We need folks to fill the space (and up our DJ Hero scores)!

And if you know anyone for whom any of the answers to these might be yes, tell them too. We're known to reward people from time to time with shiny new mac products...

Full details below.

DETAIL: We are currently experiencing another a problem with our internet connectivity.

RESPONSE: We are working with our provider to restore services as soon as possible.

UPDATED 22:24: Our network provider has confirmed the problem and are working to restore service.

UPDATED 22:52: Services appear to have been restored.

UPDATED 11:03 30 Nov: Incident report from Telstra Added

FOLLOW UP: We have received the following incident report from our upstream provider:-

UPDATE TO TELSTRA INCIDENT REPORT FOR OUTAGES ON 23 AND 24 NOV 2009

Having identified the root cause of the previous day’s incident engineers planned an activity to configure the x.x.0.0/16 summary route on to the appropriate Juniper core routers to allow a future decommissioning of the legacy routers. The configuration of this summary route on the Juniper core routers resulted in Internet services for certain customers being affected again.

The engineers were unable to quickly isolate the cause of this issue and so reversed the change in order to restore service. However once the change had been reversed service was not restored for all customers as it should have been. The engineers identified a spurious route being received from the legacy routers which appeared to be causing the problem. The engineers reset the BGP sessions to the legacy routes which removed the spurious route and restored service to affected customers.

The engineers later identified a Juniper OS bug that had caused the reversal to be unsuccessful. Telstra has already been testing a later version of the Juniper OS in their labs which is intended for network wide deployment. Juniper has confirmed that this specific bug is resolved in the release in test but Telstra will also include this bug in their test planning prior to deployment in production networks.

REMEDIAL ACTION

1. An urgent cross-functional review of the current MPLAN process has been scheduled (including a detailed analysis of our planning and handling of this incident).
2. All MPLAN’s now have an extended Director level approval policy whilst we review the current planned works process.
3. All MPlans will be checked after completion to ensure that the works have been carried out in accordance with the plan.

Telstra would like to take this opportunity to sincerely apologise for the disruption and inconvenience that these incidents have caused. Please be assured that the immediate actions stated above have been given the highest priorities within Telstra to be implemented as quickly as possible. This is in order to avoid further incidents and to provide the highest levels of service to our customers.

Oooo this was a toughy. There was a flurry of entries on Friday from people who've clearly spent some time working on their #flymeto websites for the chance to win the last set of tickets to their dream destination. It's been a pretty tough decision going through them all and working out who the winner is. In fact too tough. So we've decided to give prizes for 1st, 2nd and 3rd places...

Winner!! - 1st prize of a $3500 holiday to Tokyo Japan from the UK!!
@SimonCwaller: Hi chaps, here is my entry for the #flymeto competition. I hope you enjoy it!

http://flymetotokyo.moonfruit.com

1st runner up - 2nd prize that we made up because it was too hard to pick. These guys will get $2000 towards their trip, which will hopefully nearly get them there ;-)
@netscribe http://twitpic.com/ohp0v - @moontweet #flymeto where the cherry blossoms bloom.

http://tokyobound.moonfruit.com

2nd runner up - winner of a shiny new ipod touch
@tom_hayward: @moontweet #flymeto my updated NYC Site for the contest :) thanks

http://newyorkfeeling.moonfruit.com

REASON: Network distribution maintenance

PLANNED DURATION: 3 days (limited to a few hours each morning)

NOTES: Our domain partner Gandi will be performing major upgrades to their network distribution infrastructure during the nights of 28 to 30 October. During this time email services will experience a number of intermittent disruptions in connectivity beginning at 12:00am (GMT) with maintenance activities finishing by 6:00am (GMT) each day. We will endeavour to minimise impact to services where possible, but given the scale of the upgrades being performed, most services will encounter at least some disruption. No mail will be lost but access may be restricted and delivery of mail delayed.

We apologise in advance for any inconvenience this work may cause.

We’ve partnered with MOO, who love to print! You can use your own images, logos and content to customise your own business cards and personal products. Much like Moonfruit, MOO provides easy to use edit tools to customise your business cards and they also love good design.

We came across MOO when we needed to print our own business cards and we loved them so much we thought your might like to use them too for your projects and business ventures. We know many of you have fabulous images, designs and logos which you already use for your Moonfruit sites. MOO also think their customers might like to build Moonfruit sites to promote their projects, businesses and communities.

So to kick off the partnership we've been promoting some unique offers to our customers.

Yeah, it's release time again! Believe it or not we get just as excited as you do at these times. The months of hard work all come together and we get to push new things out to the Moonfruit-osphere. And this one is a biggy too.

So first things first, the new interface. For those of you who didn't see our sneak preview, this is what it looks like.

General edit functions (click to enlarge image).

We're seeing the largest overhaul to the edit environment in the last 5 years as we drag SiteMaker kicking and screaming into the present and pave the way for the future. The long awaited HTML widget is now out of beta, works in all browsers (ooooohh), and opens up libraries of additional content. And you can now copy an entire site too...

REASON: Data cleansing and archiving

PLANNED DURATION: 2 hours

NOTES: To improve the efficiency of our database, we plan to archive legacy data. This operation needs to be done off-line, that is all websites must be taken off-line for this period. Customers will be shown a page advising them that their site is unavailable and will be back up shortly.

We apologise for any inconvenience.

Scheduled Downtime

We will be performing routine database maintenance this morning which will take approximately 1 hour to complete. We will also be performing this action on Monday (24th) and Wednesday (26th), next week, in similar one hour blocks so that we can minimise disruption.

Thank you for your patience and apologies for any inconvenience caused.

REASON: Database Maintenance

PLANNED DURATION: Approximately 60 minutes each time.

NOTES: This is routine maintenance on the database which should result in improved overall performance of sites. We opted for these changes to be split into three different time slots during our periods of low activity in order to reduce the impact on customers.

NB. For the most up-to-date details on SiteMaker status, please visit our SiteMaker Service Status site and subscribe to the RSS feed for this service.

UPDATE: 8:39 BST (GMT +1) 21 August 2009

Maintenance completed successfully and service fully restored.

UPDATE: 8:32 BST (GMT +1) 24 August 2009

Maintenance completed successfully and service fully restored.

UPDATE: 8:15 BST (GMT +1) 26 August 2009

Maintenance completed successfully and service fully restored.

Following the successful release of the Membership features in May, we had some requests for a few tweaks and additional options. So being the friendly and agile guys we are, we thought we'd do them (while continuing with the other things we're working on).

So today we published a few minor adjustments to the Membership settings to allow you to:

• Set a redirect page after login
• Disable Facebook Connect login

The first of these changes was much requested, allowing you to send your members to a specified 'success' page after they have logged in to your site. This is great for redirecting them to the 'members home page' or whatever page you want to send them to. You can set the 'post login page' on the Settings tab of the 'People' section when editing your site.

The second change allows you to disable the Facebook Connect login options for members. Facebook Connect allows new or existing members of your site to login using their Facebook credentials, so there is no need to create a new user account on your site. This streamlines the join process and makes it easier for you to attract new members. It also ties together with the ability to post out a note to your Facebook wall from the 'Send a message' section of 'People', which is a great way to invite people to join your site. However, the new setting allows you to turn this off, which some customers (particularly businesses users) had requested. Again you can change the settings to disable Facebook Connect on the 'Settings' tab in the 'People' section.

Things we're working on now are the final delivery of the HTML widget (currently available in beta, but now that Firefox 3.5 is out we can release fully), and some changes to the edit environment to integrate new technology on the path to the new e-commerce features.

We hope you like the changes!