Moonfruit Lounge

Comments

1. On Fri, 25 Jan 2008, 08:57 by Nuno Agonia

I hope the resolution of this problem came hurry... I need my website today online...lets see!

2. On Fri, 25 Jan 2008, 09:00 by Arif

Well thank God...!

...the key with any of these things is timely information, and assurance that the service provider has identified an issue and is working on it.

I've just spent the end of last year 'leaving' 123-Reg for apalling service standards and equally bad customer service. Thank you Moonfruit for being dependable even when the unforeseen strikes.

Without the information - panic strikes and we start wandering if Moonfruit has gone bust or something!

Thanks again - and hope it can be resolved soon.

Arif

3. On Fri, 25 Jan 2008, 09:10 by Scott

Thanks for the update, i was getting worried it was just me, but then found I couldn't get onto the moonfruit site either. Good luck getting it sorted.

Scott

4. On Fri, 25 Jan 2008, 10:50 by Arif

THEY'RE BACK ON LINE...!

Well - that was only a couple of hours at most. People get less dedication to service repair from much more expensive hosting providers.

Thank you Moonfruit for your clear dedication to customer care and reliability.

Arif

5. On Fri, 25 Jan 2008, 11:05 by TheAtlasLions

Weird my sites are still offline! I hope they come back online very soon!

Atlas

6. On Fri, 25 Jan 2008, 11:14 by Emma James

My sites are still down
Pooooooooooh!
Very pleased to find this update though.

7. On Fri, 25 Jan 2008, 11:34 by joe

Make sure you do a 'control' + 'f5' refresh to make sure there isn't a cached page being served to you. Or clear your browsers cache. Our traffic stats are nearly back to normal, so most requests are getting through as normal. Thanks, Joe

8. On Fri, 25 Jan 2008, 12:40 by kash

I wasnt notified about the outage.. when the moonfruit site was down I assumed it was a global issue. Would have been useful to have been notified somehow

Kash

9. On Fri, 25 Jan 2008, 12:48 by joe

Hi Kash, the best way to get notifications is to sign up to the RSS feed for the 'service update' feed. Which you can do at;

http://www.moonfruitlounge.com/feed...

This will mean when any update is made to this category you will get a notification. I hope that helps,

Joe

10. On Sun, 27 Jan 2008, 06:59 by design32 ( Andrew

wasn't there a similar outage last year when a number of moon fruit sites went down ( in the london area) obviously to do with these problems you are having with what ever network provider you're with, moon fruit as it stands has an awful lot of sites so if further outages are to happen wouldn't it be best if moon fruit looked at hosting the sites them selves

i know many network provider's or have seen this mentioned there will always be a back up server which is supposed to kick in if something like what happened last friday ( 25th Jan 08) i like the idea of being notified via RSS

11. On Mon, 28 Jan 2008, 09:32 by joe

Hi Andrew, we do host the sites ourselves, but we still need connectivity to the outside world so that your sites are reachable. It has been a problem with this external connectivity that taken us offline. Basically, all the sites and machines are fine, but the major ISP that connect up to us had a severe outage with a core piece of equipment that took us and many other technology providers offline. This is extremely disappointing as we pay for a 100% uptime from them, so we are of course following it up.

Had in been a machine failure, then there are several layers of backup that kick in which would have kept the sites running. But no matter how many machines we have, if we lose our connection, it causes a problem. I hope that helps explain things,

Joe

12. On Tue, 29 Jan 2008, 07:20 by Dee

My site has been down all week and I'm really unhappy with the amount of times this happens. Moonfruit should reimburse people for the time they don't have the service they are actually paying for. I will be expecting a month for free to make up for the time over the past year my site has been down. I find it totally unacceptable and have never known another company to have it's sites down so often.

13. On Tue, 29 Jan 2008, 07:33 by Dee

Oh and to add - I haven't been able to get onto moonfruit.com for almost a week to even try and update my site... both my site and the moonfruit site aren't working and haven't been for almost a week.

14. On Tue, 29 Jan 2008, 11:22 by joe

Hi Dee, our service was unavailable for 2 hours on Friday 25th Jan only. Since then there have been no issues. If you are still unable to reach your site, you should log a support ticket at http://www.sitemakerlive.com/en/sup... . It is possible that you are seeing a cached version of the unavailable site, so you should clear your cache and refresh your site. I hope that helps, Joe

15. On Tue, 29 Jan 2008, 16:41 by Dee

Thank you SO much Joe... I have been without a site for a week and even moonfruits wasn't working... I checked your suggestions and it seems to have fixed the problem finally!! THANK YOU!!! This happens so often with my site that I'm wondering if the cache was the problem (I'd never heard of it before until you mentioned it!)... Cheers!! :o)

16. On Tue, 29 Jan 2008, 19:05 by Dee

Oh - short lived... :-( back to the same problems. Nothing works. I can't access moonfruit.com or my site. Everything else on the internet works fine. Moonfruit said it must be my computer. I have just used another PC and it's not letting me do it from there either so clearly not my pc. They said because they can't recreate the problems they can't help. Lucky me paying for a service I can't even use!

17. On Tue, 29 Jan 2008, 21:34 by joe

Hi Dee, sorry to hear you're still having problems. Are you saying that it worked after you cleared your cache, but is now no longer working again?

I don't think I have enough information to help, and don't know your site address so can't track down your ticket on the support system. If you can give me a clue I'll see if I can help ;-) Thanks,

Joe

18. On Sun, 3 Feb 2008, 10:33 by Pete

My site has also been down for 2 days now, and the same problems, I can not even open the main Moonfruit site, it came on for 2 mins then went off again...Its really poor as I am loosing business from it been down.

I have had a ticket on but no response

19. On Sun, 3 Feb 2008, 20:56 by joe

Hi Pete, there have been no problems with our service since the 2 hours focused on in this article. I have checked your site and it all works correctly. I would clear your cache and try again. I hope that helps, Joe

20. On Mon, 4 Feb 2008, 08:51 by pete

Joe, I have cleared the cashe and I can get on the web site but as soon as I try and edit it it goes down again and can not get back on it, I already have a couple of tickets...but by can I not get on the main moonfruit site as well as mine.....all other sites are ok. Pete

21. On Mon, 4 Feb 2008, 16:34 by joe

Hi Pete, I've seen your ticket in the support queue, I think the problem is that there is not enought information for us to work out the problem. 'Not working' can often mean a number of things. Does the site load at all, does it load a broken page, does it load but not let you edit, etc. I've replied to you via the support system. If you can take a screenshot of what you are seeing and reply to me with this attached, we can see better what you mean. Thanks, Joe

22. On Tue, 5 Feb 2008, 11:45 by Pete

Hi Joe I think I have fixed it, It would not let me edit any thing and one of the pages that had the a form page for customers to complete would not stop trying to load, so I got rid of that page and added another and now its working, It could have been because they was a backlog when your system when down?

Cheers

Pete

23. On Tue, 5 Feb 2008, 20:06 by bernih

Hi,

I have had intermittent days when I can access both this site and my other site to edit them www.photabulous.co.uk

Today however, even when I have accessed my account via moonfruit, I am unable to log in and edit either site. I have submitted a support ticket and await the outcome.

When I attempt to log in on the site itself, the log in button on the sitemaker log in panel will not work and refuses to log in. Intermittently the home pages on both sites only partially load. In my office I have 3 Pc's and I cannot access my sites on any of them.

I'm quite upset now, as both these sites require constant updating and I can't update either of them. Please help! By the way I clear the cache every time I try to gain access to the sites. This helps me get to the home page of both sites, but from then I am still denied access to log in.

I hope someone can help me out soon. Thank You.

24. On Wed, 6 Feb 2008, 11:31 by Walt

Hi Bernadette,

Please check our response in your email inbox. We have a few questions for you which might help us establish why you are currently having problems.

And we have a setting change for your browser that may help.

Thanks

Walt

25. On Thu, 7 Feb 2008, 16:42 by bernih

Hi Walt,

I've emailed back as I am still experiencing problems with my www.photabulous.co.uk site.

I cannot edit it in any way at all either through Moonfruit or through my account site www.prestatyncricketclub.com. The downloading edit tools simply wil not load on the page.

Is there anyway you could put back the log in details on the photabulous site and I can try and log in directly on the site itself? I deleted the log in details at the bottom of the homepage as it is a business site.
Hope you can help as I need to update the site.

Thank you
Bernadette

26. On Fri, 8 Feb 2008, 12:41 by Walt

Hi Bernadette,

Please see my email response, it provides a bit more detail on what to check for, what we have done, and some changes in our latest release.

Regards

Walt

27. On Tue, 12 Feb 2008, 18:28 by Pete

Joe, Walt.

Something must be wrong as we all seem to be having the same problems with our sites not opening all the time or opening really slowly...Please can someone look into this as we are all losing business whilst they are down.

Many Thanks

Pete

28. On Tue, 12 Feb 2008, 20:19 by Express Tech

Numerous websites of mine thru moonfruit and moonfruit itself is not working, whats wrong, this contiues to happen, and clients continue to become more and more enraged,

29. On Tue, 26 Feb 2008, 18:53 by Hank

My website is ALL screwed up!!!! Somebody please help me!!!! There is no number for me to call !!! I can't bring my website up after I log on !!! This really SUCKS !!!!!
Go ahead and try for yourself!!! 1client.moonfruit.com PLEASE straighten out my problem & your SERVICE!!! THANK YOU !!!!! HANK.

30. On Wed, 3 Sep 2008, 19:46 by star

How often do these service outages happen and will it affect our moonfruit sites ranking in the search engines.

Thanks

31. On Thu, 11 Sep 2008, 12:34 by Walt

Hi Star, no they don't happen often, in fact this one, as you can see happened almost 8 months ago.

As for it affecting page ranking in the search engines? When the search engines index your site and then rank it, they do so based on its content, the content relevance, incoming links, its popularity, to name but a few criteria, not whether it goes offline briefly. So on both counts you really don't have to worry.

Thanks

32. On Sun, 25 Jan 2009, 17:21 by Emma

I am having and have had intermittent continuing problems with all my sites. I cannot log in, then I can log and as soon as I try to edit the system hangs as though it is trying to load and cannot with the timer showing. I am desperately trying to upload and make changes, it has been like this for over 2 weeks - like before, and I am increasingly unhappy with the service and losing business.
Cache has been cleared, flash and java and browsers all updated and checked, system checked and got others to try from seperate computers. Also, the tickets, as usual hav not been answered.
Please advise what I can do and what else I can try.
Hope to hear from someone.
Emma

33. On Mon, 26 Jan 2009, 10:04 by Joe

Hi Emma,

If you can submit a query through support we can gather more data about your site and computer and see if we can fix the problem. We don't have any general issues like this, so it is likely to be something specific to your setup, but we may be able to help. Thanks,

Joe

34. On Thu, 19 Mar 2009, 09:29 by Peter Faulkner

I have been unable for two days to access www.moonfruit.com, www.alltheessexnews.moonfruit.com or www.whocanyoutrust.org.uk instead it keeps coming up with a Connection Timed out message. I have tried on a laptop using Vista and a PC using XP and still nothing. Can anyone help?

35. On Thu, 19 Mar 2009, 10:46 by Walt

Hi Peter,

I've checked both your sites as well as your account and all are working as expected. We have tried in FF and IE and no issues are present. Can you please contact support through
http://www.sitemakerlive.com/en/ind...

Could indicate any changes that may have taken place with your internet connection, or how you access it e.g. broadband provider, through work VPN, new router or set top box, new software etc. Also can you confirm if you have tried to access it from an alternate location with another computer, as this helps isolate whether the problem is location based. Any specific or details information will help.

To confirm your sites are up and running, visible on the web and accessible.

Thanks

36. On Fri, 13 Nov 2009, 18:57 by bubu

jajaja