Service Outage: 29th October 16:42 GMT

We have had a very unexpected failure with the Disc Array. We are currently trying to bring up the Standby system to restore services to all customers.

You will be notified immediately of any changes to this condition and the expected ETA when we have one.

We appreciate this is not great timing after our last outage but this is completely unrelated and is being working on by our own technical team who are doing everything in their power to bring up the standby service as quickly as possible.

Thanks

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UPDATE: 17:37 GMT

All services have been restored to normal operation. We will obviously investigate the cause of the incident and once we have this and get an explanation from our Data Centre over the cause of last weeks downtime we will inform all customers. We will also notify you of steps to avoid these situations occurring again.

If you encounter any difficulties with viewing your site we recommend clearing your cache (temporary Internet files) and reloading your browser. This will fix problems with pages loading and file uploads.

Thanks again for your patience.