Why It Happened

We suspect the initial causes of the incident may have been a user uploaded file (or files) that resulted in a denial of service condition by causing our image conversion software use up excessive resources while processing the file. It may have been uploaded multiple times and this repeated action exacerbated the problem. Our image processing software has processed millions of files in the past without such issues. We are taking immediate steps to identify the cause and have already released a patch which we feel should prevent this happening again.

More Details

For a more detailed picture on this outage please visit our main SiteMaker Service Status site where we provide detailed information on: programmed/scheduled downtime and reasons; as well unexpected downtime, causes/diagnosis and solutions. This also provides a feed which you can link to an RSS reader, although you can also do the same with the Moonfruit Lounge and on subjects of your choice.

Thanks,

Walt